Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... ãã£ãšèŠã
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This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... ãã£ãšèŠã
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After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... ãã£ãšèŠã
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Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... ãã£ãšèŠã
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Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
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Unit 10C, DL15 8RA, Crook, è±åœ
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.7
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Charles Austen Air Blower
Simple to order on the website. Prices appeared competitive on this item.
Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updated quickly and made aware of the plan.
Would recommend and use again.
2026幎1æ5æ¥
Direct Drainage ããã®åç
Thank you for taking the time to share your experience! We're pleased to hear that you felt supported throughout the delivery process and look forward to assisting you again.
A really quick and easy process forâŠ
A really quick and easy process for ordering materials. The sales team are really helpfull and can cross reference obsolete parts for modern replacements. Highly recommend this company
2025幎11æ27æ¥
Direct Drainage ããã®åç
Thank you for sharing such positive feedback! We're delighted to hear that the ordering process was quick and easy and that our sales team could assist you with sourcing a replacement part. Your recommendation means a lot to us and we look forward to supporting you again in the future.
Ist class service and speed of deliveryâŠ
Ist class service and speed of delivery was excellent.
2025幎12æ5æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave us a great review! We're thrilled that you were happy with our service. Providing a first-class experience is always our goal and we look forward to serving you again in the future.
Incorrect items shipped but immediatelyâŠ
Incorrect items shipped but immediately sent the correct order
Excellent customer service
Very pleased
2025幎12æ2æ¥
Direct Drainage ããã®åç
Thank you for taking the time to share your feedback with us. We really appreciate your kind words about our customer service. We acknowledge that the incorrect items were initially shipped and would once again like to sincerely apologize for any inconvenience this may have caused. Your understanding and patience mean a lot to us, and weâre delighted to hear that you are very pleased with the outcome. If thereâs anything else we can assist you with, please donât hesitate to reach out.
Correct part with good description andâŠ
Correct part with good description and fast delivery
2025幎11æ7æ¥
Direct Drainage ããã®åç
Thank you for your feedback! Weâre pleased to know the part matched your expectations and arrived promptly. We hope to assist you again soon.
Air flow pump
Air flow pump. Just what was required delivery in 24 hours by DPD you can not do better. Fitted in 48 hours working well, will use again.
2025幎11æ5æ¥
Direct Drainage ããã®åç
Thank you for your feedback! We're delighted to hear that the air flow pump was exactly what you needed and that our delivery service met your expectations. It's great to know everything was up and running smoothly within 48 hours. We truly appreciate your support and look forward to serving you again in the future!
Fast and efficient.
2025幎10æ29æ¥
Direct Drainage ããã®åç
Thank you for taking the time to share your feedback. Weâre pleased to hear that you found our service fast and efficient. Providing a smooth and reliable experience is very important to us and itâs always rewarding to know weâve met your expectations. Should you need any further assistance, please donât hesitate to get in touch.
Cheapest price I could find for theâŠ
Cheapest price I could find for the pump and delivery the next day what more could you want.
2025幎10æ31æ¥
Direct Drainage ããã®åç
Thank you for leaving us great feedback! We're pleased to hear you found the pump at the best price on our website and that our next-day delivery hit the mark. We aim to make things as easy and efficient as possible, so it's great to know we delivered on that promise. If you ever need anything else, weâre always happy to help!
Direct Drainage ããã®åç
Thank you so much for your review! We're delighted to hear you had an excellent experience and found our team helpful. Providing great service is what we strive for and your feedback means a lot to us. If there's anything else we can assist you with, we're always here to help.
Plug on £ 380 pump defective as it was squashed ouit of shape.
Plug on £ 380 pump defective, presumably squashed in the box.
I had to source a new plug then fit it as i needed it running straight away.
Direct Drainage attitude was disappointing, effectively just get on with it"
S##T Happens hence me having to purchase a pump
2025幎9æ29æ¥
Direct Drainage ããã®åç
Thank you for your feedback, and please accept our apologies for the inconvenience caused by the damaged plug on your pump.
Weâre sorry to hear that the unit arrived with a bent plug â this is certainly not the standard we aim to uphold. While we did offer to collect and replace the pump once we were made aware of the issue, we understand that you needed the pump operational immediately and took matters into your own hands by sourcing and fitting a new plug.
Thank you for bringing this to our attention, and again, weâre sorry for the trouble this caused.
First visit to Direct Drainage was very positive
Good range of stock, attractive pricing. Well organized website
2025幎9æ29æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Would never use again
Fell short of every commitment, once paid they werenât interested. There are far better and cheaper suppliers.
2025幎9æ2æ¥
Direct Drainage ããã®åç
Hi Steve,
Thank you for taking the time to share your 1* feedback. Iâm truly sorry that your experience with us did not meet your expectations.
Throughout our interaction - especially over the phone - we offered to cancel your order with a full refund, and while you chose to proceed, we respect that you may have found a better or more suitable option elsewhere.
That said, based on how our communication unfolded, it seems we might not be the right fit for each other. We strive to foster respectful and constructive relationships with all our customers, and unfortunately, we didn't feel that was mutual in our recent exchange.
We have taken your comments seriously and will use them to improve our service moving forward. While we donât believe continuing this particular relationship would be productive for either side, we genuinely wish you the best in finding a provider that aligns with your expectations.
Thank you again for your feedback.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good advice on the phone
Good advice on the phone, great price and excellent delivery time next day and on time!!
2025幎9æ1æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Very easy transaction and very fastâŠ
Very easy transaction and very fast delivery. Would buy again without hesitation.
2025幎9æ1æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
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