The program is nice, but the most frustrating thing is the incredibly long wait for service. You almost forget you’re in a place that serves food and drinks… It’s ridiculous! I’ve been sitting... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I wanted to cancel my membership only because I don’t use it enough, I went through the app. Lucy was the operative. She replied promptly and cancelled my membership within minutes very useful service... もっと見る
was not made clear that the year membership had to be cancelled within 14 days of signing up for the program. Our waiter (who strongly encouraged us to do so) didn't make this point clear. you're lock... もっと見る
Fabulous and prompt support from Lucy this morning, helping to book a room at St Martin’s Lane hotel. I have been a Dis-Loyalty member for 3 years, it’s a great service. Thank you.
企業情報
当該企業による記述
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
連絡先
3.7
まあまあ
420件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
not getting discount
I have signed up for disloyalty and am not getting a reduced rate at Hoxton Chicago. I have exchanged email with your regarding this and the response still shows a rate higher by $100 than what I should be paying. I signed up because we go to the Hoxton Chicago frequently, but with all of the time I am spending to get a 10% discount it does not seem worth the time, much less the money I had to pay to get the supposed discount in the first place.
2026年5月1日
Dis-loyalty からの回答
Hi Louis, thank you for sharing your feedback.
We’re sorry to hear you feel the membership isn’t delivering the value you expected. We understand how important it is to feel confident you’re getting a great rate.
You may occasionally see lower prices on a hotel’s website, but these are often limited-time offers that require prepayment and come with stricter cancellation terms. With Dis-loyalty, Members receive 20% off the Flexible Rate, plus 10% off return stays, giving you more flexibility and encouraging you to discover new places.
We appreciate you taking the time to speak with us directly, and we hope the information shared has helped clarify how the membership works. Thanks again for your feedback.
I do not recommend Disloyalty Club for…
I do not recommend Disloyalty Club for anyone.
Joining results in reduced services that make it very difficult to book reservations, especially for large families. As a result, I cancelled the same day I joined.
2026年5月1日
Dis-loyalty からの回答
Hi Michael, thanks for your review.
We’re sorry to hear Dis-loyalty didn’t meet your expectations, particularly when it came to booking for a larger family stay. We understand how important it is for the reservation process to be seamless.
At the moment, Members can book up to two rooms per active account, but these do need to be made as separate reservations as we don’t yet support multi-room bookings in a single transaction.
We’re sorry this impacted your experience and led to your decision to cancel. We really appreciate you taking the time to share your feedback, as it helps us improve.
Great concept maybe not ready for Scotland yet …
A few minor things but they were really quick to help initially.
2026年4月9日
Dis-loyalty からの回答
Hey Amy Christie, thank you for your review.
We’re really glad to hear you liked the concept and that our team was able to assist you quickly at the start. That’s something we really value. We’re sorry the experience didn’t feel fully there for Scotland just yet, and we really appreciate you flagging that.
We continue to develop and refine both the offering and the experience across all locations so we hope to welcome you back again in the future :)
Lucy was super supportive
Lucy was prompt, accurate, and supportive to solve my issue related to the booking.
2026年5月1日
Dis-loyalty からの回答
Hey Kozo, many thanks for your review.
We’re really pleased to hear that Lucy was supportive in helping resolve your booking issue. Providing clear and efficient assistance is exactly what we aim for at Dis-loyalty.
If you need anything else, we’re always here to help :)
Regarding cancellation
Regarding cancellation. Laetitia wrote to me saying that I would receive a reminder 30 days before the end of my contract term, informing me that I could cancel. I did NOT receive this email and asked them to check the email history and send me this email that was apparently sent. They did NOT address this at all, but simply pointed out again that the contract ends in a year. This is extremely poor communication.
Translated with DeepL.com (free version)
2026年5月1日
Dis-loyalty からの回答
Hi Claudia, thank you for taking the time to share your feedback.
We’re very sorry for the frustration this has caused as we understand how important it is to have clear and reliable communication around renewal and cancellation.
All Members receive the reminder of their renewal 30 days prior to it, and we will share with the relevant team for review.
Thank you again for raising this with us.
Dis-loyalty からの回答
Hey Guillaume, thank you for sharing your experience with us.
We’re so pleased to hear you enjoyed your Dis-loyalty stay, and it’s wonderful to know that the hotel team helped make your visit extra special. It truly means a lot to us :)
We can’t wait to see where your Dis-loyalty membership takes you next, and hope to welcome you again soon!
I really enjoyed my stay in Dublin last…
I really enjoyed my stay in Dublin last December and the perks with the disloyalty loyalty program, I highly recommend
2025年12月12日
自発的なレビュー
Dis-loyalty からの回答
Hey Karen, thank you so much for your review.
We’re delighted to hear you enjoyed your stay in Dublin and already made the most of your Dis-loyalty membership!
Your recommendation means a lot, and we hope to welcome you back again soon and see where your Dis-loyalty journey takes you next :)
Friendly, reliable and efficient
I am now on my way to Mama Shelter in Marseille. Lucy helped me a lot when technical problems occured when I tried to book a room: very friendly, reliable and efficient. Thank you so much, Lucy! From that on everything was perfect and now I'm looking forward to my stay in Marseille.
2026年3月4日
自発的なレビュー
Dis-loyalty からの回答
Hey Melanie, many thanks for your kind review.
We’re so happy to hear that Lucy was able to step in and help so quickly when you experienced technical issues during your booking and she’ll be truly pleased to know her support made a real difference to your experience.
It’s great to know everything was smooth from there and that you’re now looking forward to your stay at Mama Shelter Marseille.
We hope you have an amazing time in Marseille, and we’d love to welcome you back again soon at any of our 100+ Dis-loyalty hotels :)
I had a really positive experience with…
I had a really positive experience with Dis-loyalty Membership Services, and I want to especially thank Indira for her support.
I reached out during a challenging personal time, and she handled my situation with genuine understanding, professionalism, and kindness. It’s not often you come across customer service that feels this human and thoughtful.
She took the time to review my case carefully and went the extra mile to offer a solution that truly helped me. That level of care and flexibility made a big difference.
Thank you again, Indira — your support didn’t go unnoticed. I’ll definitely consider rejoining in the future.
Highly recommend their service, not just for the value, but for the people behind it.
2026年4月16日
自発的なレビュー
Dis-loyalty からの回答
Hey Dania, thank you so much for your review.
We’re truly sorry to hear you were going through a challenging personal time, but incredibly grateful that Indira was able to support you with the care, understanding, and flexibility you needed. She’ll be genuinely moved to read your words. This is exactly the kind of human connection we strive for in everything we do.
We really appreciate you recommending us for both the value and the people behind it and we’d love to welcome you back in the future :)
We really liked the vibe at Hoxton!
We really liked the vibe at Hoxton, Dublin. Very well located down town, good food, nice service. Nice rooms too. A big thanks to Sorcha for her great assistance throughout our stay!
2026年3月12日
Dis-loyalty からの回答
Hey Georgios, thank you so much for your review.
We’re delighted to hear you enjoyed the vibe, location, and service at The Hoxton, Dublin, and it feels even better with your Dis-loyalty discount :) It’s especially great to know that Sorcha made your stay extra special and we’ll be sure to pass along your kind words to her.
We hope to welcome you back again soon at any of the 100+ hotels included in your Dis-loyalty membership!
Thaaanx
Thaaanx
I got 50% discounts after being a member
On the other hand i would like to say thanks for helping me to change my reservation
2026年4月9日
自発的なレビュー
Dis-loyalty からの回答
Hey Meess, thanks for taking the time to share your review.
We’re over the moon to hear you’re enjoying the 50% off at new openings, it’s definitely one of our favourite perks too ;)
We’re also really pleased that our Membership Services team could help with your reservation change and make things a bit smoother for you.
We can’t wait to welcome you soon and hope you continue making the most of your membership benefits!
Worthwhile for remote workers
A worthwhile membership if you work remotely. It has made finding a spot in London to stay for a long time, undisturbed much easier.
2026年3月12日
Dis-loyalty からの回答
Hey Ann-Marie, thank you for sharing your experience.
We're really happy to hear that your Dis-loyalty membership has helped you to find comfy spots to work from across London. That's exactly the kind of experience we love creating for our Members!
We feel lucky to have you and hope you continue enjoying all the benefits and perks :)
not made properly aware of annual…
not made properly aware of annual rolling subscription. but shoutout to Frankie for helping me process my cancellation very quickly and my refund smoothly. thank you for making an exception!
2026年4月13日
自発的なレビュー
Dis-loyalty からの回答
Hey Hannah, thank you for taking the time to share your experience.
We’re sorry to hear that the 12-month commitment didn’t come across clearly. We always aim to be as transparent as possible and we really appreciate you highlighting this and will keep working to improve how we communicate it.
We’re really glad Frankie was able to step in and assist with your cancellation quickly, and we’ll be sure to pass along your kind words.
We hope to welcome you back again in the future.
I canceled the membership
I canceled the membership. I got an email confirming my cancellation and you are still charging me
2026年2月7日
Dis-loyalty からの回答
Hi Luiz, thank you for taking the time to share your experience with us.
We’re sorry to hear that your membership cancellation request wasn’t processed. We’ll be in touch shortly to resolve this and ensure everything is put right.
We appreciate your understanding.
So worth it !
2026年3月15日
Dis-loyalty からの回答
Hey Gaila, thanks for taking the time to share your experience.
We’re absolutely delighted to hear that you’re enjoying your Dis-loyalty membership and making the most of all the perks. It truly means a lot to us!
Thank you for joining us on board :)
Dis-loyalty からの回答
Hey Mary, thank you for sharing your feedback.
We’re so glad to hear you are enjoying your Dis-loyalty discounts, and the free coffee is always a win! It’s fantastic to know the perks are hitting the mark :)
We hope you continue to make the most of it!
You are amazing can’t wait to come back…
You are amazing can’t wait to come back to your hotels
2026年3月10日
Dis-loyalty からの回答
Hey Lee, thank you for your kind words and taking the time to share your experience.
We are delighted to hear that you are enjoying your Dis-loyalty stays, it really means a lot to us. We can’t wait to welcome you back again very soon, with your guaranteed discounts making your next stay even better!
Where will your membership take you next? ;)
Dis-loyalty からの回答
Hi Mohamed, thank you for your feedback and honesty.
We’re sorry to hear that your experience with Dis-loyalty hasn’t met your expectations. That’s certainly not what we aim for, and we’d really value the opportunity to understand what didn’t work for you.
We’d love to learn how we can improve and make the experience better for you at hello@dis-loyalty.com.
Dis-loyalty marketing is fun!
My wife and I stayed at one of your properties a few years ago before I was a Dis-loyalty member and it was 5-star fun and wonderful. Now we have a reservation at a different property coming up in a few months that we are eagerly looking forward to. Meantime, your many emails have been fun even though we are not ready to book another stay just yet. Please keep the frequency of your emails to about one or two a month so they don’t become annoying. See you soon!
2026年3月14日
Dis-loyalty からの回答
Hi Nevada, thank you for taking the time to share your valuable feedback.
We’re thrilled to hear you had such a fantastic stay previously, and even more excited that you’ve got another one coming up, how exciting! We can’t wait to welcome you both back and make your next experience just as memorable, with your Dis-loyalty discount making it even sweeter.
We also really appreciate your honest feedback on our emails. It’s incredibly helpful, and we’ll be sure to pass it on to the right team to help us strike the right balance.
See you very soon :)
Loving Disloyalty!
So far, this program has been amazing! Excellent membership, easy to understand and great benefits
2026年3月13日
Dis-loyalty からの回答
Hey Ava, thanks for taking the time to share your feedback.
We’re thrilled to hear you’re enjoying Dis-loyalty and that the membership has been easy to use with benefits that hit the mark, that’s exactly what we aim for. We really appreciate you being part of it and hope you continue to make the most of all the perks.
Here’s to many more discounts ahead!
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