The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... もっと見る
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Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... もっと見る
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Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... もっと見る
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Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... もっと見る
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企業情報
当該企業による記述
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
当該企業による記述
- We're commited to making our customers happy!
連絡先
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , 英国
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3.3
まあまあ
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Parts turned with missing brackets
Parts turned with missing brackets. The made to measure wood fillets were short so had to joint them. No or very little instructions, emailed the suppliers and had no response
2022年5月30日
Spacepro Wardrobes by B&Q からの回答
Hi.
Thank you for taking the time to leave your feedback. We are sorry to hear that there was some dissatisfaction surrounding your order.
After looking into this, I can see that delivery was made 23/05, the missing brackets were reported to us 25/05 and these were despatched from our factory 26/05, the email was replied to @ 12:52 26/05.
Just to confirm, our fillets are 2800mm long. As your opening width is larger than this, two would need to be used. Apologies that this wasn't made clear when the order was placed, I have passed this on to the relevant department who will look into updating the details on the website.
Thank you
Fitting Spacepro wardrobe doors
Initially, on the web site there are tools to help and guide you measuring and ordering the doors, this was supported by several reassuring communications from the company.
We received notice of when the doors would be delivered and they were punctual. On arrival the doors had been well protected and after checking them for any potential damage in transit a very pleasant and helpful driver helped to put them in the room of our choice.
The doors came made to measure and were easy to adjust to a perfect fit, the top and bottom guides were slightly oversized which meant they had to be trimmed by around 8mm.
The instructions that come with the doors contain several versions of fittings but once you clarify which of the instructions to follow it’s fairly straightforward, I fitted these doors by myself but it would have been easier with an assistant.
Once they’re up the doors look great, they feel robust and glide smoothly with little effort and benefit from a soft close.
Only one minor observation is that the doors are such a good fit against the frame that the doors would benefit from a discrete handle.
To summarise excellent product and excellent service.
2022年5月4日
Easy to Oder awaiting goods
2022年4月13日
DO NOT BUY
DO NOT BUY, the doors are great, the customer service is none existent, I purchased a 3 door Shaker kit with 3 panel mirror doors, unfortunately we broke one of the mirror panels taking the door up to the bedroom, no problem “we will purchase a new panel from them” or so we thought, contacted the manufacturers, their reply “ go and buy a new door from somewhere, B & Q only sell single Shaker doors with a full panel mirror not the 3 panel mirrors for £160, so I went to a glass supplier payed £55 for a new mirror panel but it does not match the ones in the doors, the glass supplier said the glass colour is not a common one in this country,
So if you damage your doors the only place for them is the BIN, SAVE YOUR MONEY and buy from a different manufacturer.
2022年4月11日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hi Steve,
Thank you for taking the time to leave your review.
I am afraid that as manufacturers we are unable to sell direct to the public. Our customer support team can advise where to purchase the replacement doors from but are not able to raise an order. Unfortunately B&Q choose not to sell all of our products singularly only in kit form.
If you had purchased another Spacepro branded door from an alternative retailer it would have been a perfect match.
Thank you,
Spacepro
Great product ,delivered ahead of due…
Great product ,delivered ahead of due date, very helpful customer service team
Many thanks
2022年4月5日
Spacepro Wardrobes by B&Q からの回答
Hi Martin,
Thank you for taking the time to leave your positive review. Your comments have been passed on to all relevant departments.
We are delighted to hear that you are satisfied with the service and products and would welcome an order from you in the near future.
Thank you,
Spacepro
Not worth the money or the hassle
We supplied accurate measurements when we ordered three custom sized doors from Homebase. We went with the optional surround frame as it was supposed to make the installation easier. It actually complicated the fitting and when we came to install the doors we discovered that the doors plus the surround frame were 45mm too short. That's a huge error for something that was supposed to be made to measure.
The instructions that came with the doors had only 2 pages that related to the product that we bought and were not very clear. There was no mention at all of the surround frame and the information relating to the soft closure mechanism was shall we say "misleading?". The quality of the doors and the hassle associated with fitting them does not justify even half the price we paid.
2022年3月30日
自発的なレビュー
Always been great no issue's used them…
Always been great no issue's used them decades ,can be a tad more expensive then other places but quality is always A *
2022年3月29日
自発的なレビュー
LOVE, LOVE, LOVE!!!
I absolutely love my new sliding doors. They fit perfectly, and the quality is amazing! I would defo recommend for made to measure doors.
2022年3月28日
Easy to use bespoke service.
Easy to use bespoke service.
Fantastic choice, called them to check I had made the correct choices. Easy ordering, they contacted me to arrange delivery, that went really well.
Fitting was straight forward and we now have some beautiful looking doors.
Thank you, we would highly recommend.
2022年3月26日
Spacepro Wardrobes by B&Q からの回答
Hi Paul,
Thank you for taking the time to leave your review review. We are delighted to hear that your ordering experience was a positive one and that you are pleased with the end result. Your feedback has been passed on to all relevant departments.
Many Thanks,
Spacepro
Would recommend.
I was extremely pleased with the quality of the fitments, they were straightforward to fit with easy to understand instructions.
I had a couple of queries, I spoke to Jess in customer services and she got them sorted out without any fuss. I would definitely recommend HomeDecor.
2022年3月25日
自発的なレビュー
Easy to use website to create your bespoke sliding doors
Easy to use website to create your own design sliding wardrobe doors. Delivered on time. Not yet installed but doors were packaged well.
2022年3月9日
Spacepro Wardrobes by B&Q からの回答
Hi Joanne,
Thank you for taking the time to leave your positive review.
We are delighted to hear that you are happy with your ordering experience and your comments regarding the delivery will be passed on to our delivery company.
We hope that you will be just as happy with the end result once installed.
Many Thanks,
Spacepro
Love my new wardrobes
Love my new wardrobes, delivery went smoothy (even though on 3rd floor) The only slight grumble I have is we ordered stone grey and in certain lights it looks brown
2022年3月8日
Spacepro Wardrobes by B&Q からの回答
Hi Julie,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your wardrobes and the service you have received from our delivery company.
The Stone Grey panel does have a brown tint in certain lights. However, samples are available to order direct from our Spacepro website.
Thank you,
Spacepro
Good quality wardrobe doors and rails…
Good quality wardrobe doors and rails without being overly complicated.
2022年3月6日
Spacepro Wardrobes by B&Q からの回答
Hi Iain,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are happy with our Spacepro products.
We look forward to the possibility of you placing an order with us again in the near future.
Many Thanks,
Spacepro
The doors arrived as stated and all was…
The doors arrived as stated and all was intact. My carpenter has built the wardrobe and it looks very smart. I am really pleased with it. Being mirror doors it bounces the light around the room more as well.
2022年3月2日
Spacepro Wardrobes by B&Q からの回答
Hi Faye,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are happy with the service you have received along with the end product.
We look forward to you placing an order with us again in the near future.
Many Thanks,
Spacepro
Good product but one door damaged on…
Good product but one door damaged on receipt . Could not wait for replacement so fixed , glass out of frame.
2022年2月21日
Spacepro Wardrobes by B&Q からの回答
Hi Mr Cureton,
Thank you for taking the time to leave your review.
I am sorry that you have received an item damaged upon delivery. We do give a 72 hour time frame to report damaged items after delivery. A replacement would have been raised and prioritised in production so you wouldn't have been waiting the full lead time again. However i do understand that waiting for another delivery isn't always feasible.
I am happy to hear that you managed to fix the door. But if you do decide you would prefer a replacement, please get in touch using the contact details on your delivery note and we will be happy to assist.
Thank you,
Spacepro
Poor pre-purchase customer service
Customer service experience, surprisingly dreadful.
This was whilst ordering the wardrobes.
I hope there isn't a problem during fitting.
Still haven't received any paperwork regarding the order or purchase.
Seems like a very amateur setup.
2022年2月16日
Spacepro Wardrobes by B&Q からの回答
Hi Mr Grant,
Thank you for taking the time to leave your review.
I am sorry that you have received a negative experience while ordering our products. I am not sure if you have spoken to ourselves directly or B&Q, however i cannot find any correspondence between our customer support agents and yourself.
With regards to the order confirmation, this was sent to the email on the order 25/01 @ 12.28pm but we have now re sent this.
I can see that your order was delivered 14/02/22 and do hope that you are pleased with the finished result once installed. Please do not hesitate to contact us if you require any further assistance on the contact details provided on your delivery note.
Thank you
Spacepro
I am still awaiting delivery
I am still awaiting delivery, it is now due a week later than specified.
2022年1月9日
Spacepro Wardrobes by B&Q からの回答
Hi Mr Kendall,
Thank you for taking the time to leave your review.
After looking into your order, I can see that our delivery company called you on 07/01 and booked the delivery for 14/01. There was a slight delay with the order due to ourselves and the delivery company both being closed over the Christmas period.
We hope that you will be pleased with our products once the delivery and installation has been completed.
Thank you
Spacepro
Spacepro Wardrobes by B&Q からの回答
Hi Debbie,
Thank you for taking the time to leave your review. I have looked into your order and can see that our delivery company have now booked the delivery for 05/01/2022.
We hope that you will be pleased with our products once the delivery and installation has been completed.
Thank you
Spacepro
I got what I needed and it was fine for…
I got what I needed and it was fine for me to access and look around.
2021年12月24日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hi Shelly,
Thank you for your review. As an order number wasn't provided I am not sure if this was for a Spacepro order. If the review was intended for B&Q, you would need to add this to their website.
Thank you,
Spacepro
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