RS Components Denmark レビュー 

went to local branch crawley regarding cctv camera extension cables and connectors after two visits on then same morning and me not knowing what type of cable the existing set up had I took in existing cable to show them, one employee said we needed to find out how many cable were in the existing after I agreed to see what existing cable was we cut cable to see how many wires were inside after being in shop for an hour he finally said rather than buy in bulk try a smaller sample and test before, to which I agreed to purchase cable 10m long, BNC connector, power connector both male and female on the assurance this could work with the existing cctv system, I went away happy thinking this is good, after sitting down ready to start making up the cable I realised the male connectors were to big for the wire supplied think how could I connect this up, so I looked at the BNC connectors this was exactly the same, checked the male side of the power connector this was the only product that could work so decided to seek further advise on the net, spoke to qvc very helpful and explained they only sell cable coaxial and twin power but not the connectors, so I thought take all this product back to rs get refund and go qvc and maplins as they do the correct connector walk into rs explain all the product supplied will not work, the young lady didn't apologise only said they have to send back to their head office and oh by the way their is a 20% handling charge as head office do this I said I had been in the shop now three times today her excuse was we are not technical here, I said I had been in the shop for about 1.5hrs today and your not technical, I had no option but to be ripped off with the 20% handling charge for the total time of less than 3 hours and 1.5 hrs was in their shop complete deception will never recommend or use again

rsonline.dk har en god og detaljeret website søgefunktion, overskueluge beskrivelser og datablade for de produkter jeg søgte. Hurtig levering.

For at få 4 stjerner skulle der være billeder af alle produkter (nogle få manglede mht. det jeg søgte) og have rådgivning til private kunder. Så 4 stjerner for godt helhedsindtryk ved køb af batteriopladere, stålstang til at udbore til 2 typer gevind, forskellige magneter og forskellige lukkede kuglelejre.

Dejligt at have et sted at købe professionelle ting (kuglelejre mm.), hvor [ekstern reference fjernet], [ekstern reference fjernet] mv. ikke slår til!

RS used to be great until they changed their web ordering system. It's very, very slow, innacurate and badly programmed. For example, if I want a fan, I type 'fan' in the search box. The website then shows Fan Guards, Fan Connectors, Fan Filters..etc...just no fans! You have to manually navigate to the correct section. Refining the search is a multiple choice....silly! For example, if I want a 24V DC fan, I get about 10 tick boxes all including that term..24V, 18-30V, 12-36V....etc. I just want a 24V fan! You can't select multiple ticks easily as my computer takes about 10 seconds before a tick appears after you've clicked on it, so clicking on 6 items can easily take up to a minute to load!
I usually end up leafing through a worn-out 5 year-old copy of the catalogue and the item is usally discontinued. Waste of time!

Jeg har handlet med dem i mange år efterhånden, og så sent som igår, bestilte jeg nogle print batterier og nogle DIN stik. Det kom i dag med posten som, lovet.
Jeg har aldrig haft problemer derfra.

Attempted to buy a raspberry PI (Type B with SD card), and got a FraudShield error 'marked for "review"'. The error said to contact support staff, so I did... 2 weeks later, I have not received any contact from support, but my card has been charged with the payment. I've tried to cancel but haven't heard anything back as of yet!

Ended up buying my PI on Amazon, and thoroughly encourage you to do the same.

Jeg har købt elektroniske komponenter online fra RS-components nogle gange, mest i afdelingen for controllerboards (Arduino, Beaglebone, Raspberry Pi) og små elektroniske komponenter (modstande, kondensatorer osv).

Jeg har kun haft positive erfaringer med RS. Ordren er blevet behandlet af deres afdeling i København, og varerne er efterfølgende blevet sendt fra andre afdelinger i Tyskland hhv. England. Pakkerne ankommer som regel dagen efter, dog en enkelt gang på trediedagen. Priserne er rimelige, og portoen er fri når man køber for over 500 kr. Så langt, så godt.

- men så er der hjemmesiden...

RS har noget med en halv million forskellige komponenter på lager, og deres online søgemaskine er voldsomt ivrig efter at vise dem frem - alle 500.000.
Min søgning på "Beagelbone Black" hæftede sig ved ordet "black", hvorefter søgemaskinen hentede samtlige varer frem, som kan fås i farven sort. Jeg har RS mistænkt for, at have hyret en flok goth-musikere som indkøbere, for søgningen returnerede over 11.000 produkter i sort - hvoraf den ene var rigtig. Det gør, at det føles som mere held end forstand, at finde frem til det man skal bruge, og det er larmende frustrerende når man har travlt, men hvis man er i humør til at elektronik-shoppe -ja så er der underholdning nok til mange timer.

RS Components is incredibly frustrating to deal with. When executing orders they are exceptionally good, and extremely professional. RS Components for me used to be a five star supplier that I would always place orders with in normal circumstances.

Approximately 18 months ago however the buying experience changed radically when RS Components changed one of the most functional websites, that was always an exceptional inspiration for solutions to a visually pretty site where you waste your time and can spend hours looking for the simplest things.

They have lately added a chat function with some employees where some have a very poor attitude. While I would love to place more orders with the company I find that the customer interaction has gone from a 4-5 star rating to a 1 star rating.

Wasting time and not being able to find solutions undermines the whole RS experience.

I don't know if all the advertising on the site is paid for and thus a revenue stream for RS, but as a supplier they have gone from probably my preferred supplier to one that gets a lot less business - solely because of the most irritating website you can imagine.

Bestilte nogle PSU'er, vi skulle bruge hurtigt. Oplevede god service på telefonen og dag til dag levering.

Da ordren var vigtig for os, bad jeg om bekræftelse på at den kunne nå at blive afsendt. Anne Meinhardt fra RS Danmark var super god til at følge op på ordren og efterfølgende lige skrive en email der bekræftede den var afsendt.

* * * * * Her fra, pga. god kundeservice.

Kristian Haugaard

Very quick shipping and fair prices, got my items the day after my order was placed.

Useless company!

Ordered a Raspberry Pi through these guys in July which wouldn't be delivered until December. (after being promised September).

I cancelled this order as a different company managed to send me one from a huge stock next day.

RS cancelled my order within hours of requesting... great.
But I've been waiting weeks for a refund! That's simply not acceptable.

I can't phone them as they do not respond to phone calls about the Raspberry Pi orders and they are not responding to emails.

I feel scammed. I paid by Paypal and it's now past the 45 days that Paypal give to submit a claim.

I'm about ready to take this matter further, legally!

De "lader" som om de er et dansk firma, "dansk" hjemmeside, men når man har bestilt. Er det igennem deres engelske moderselskab man skal igennem hvis man har spørgsmål. Deres handelsbetingelser overholder de heller ikke (de skriver at de først trækker pengene på kontoen når varerne er sendt, men da det er det engelske moderselskab overholder de ikke deres danske handels betingelser. De trækker pengene inden varerne er sendt) jeg har personligt 600 kr til at ligge hos dem og venter stadig på min raspberry og tilbehør kommer) der er nu gået 14 uger og har fået en e-mail om der "desværre" går minimum 4 uger mere.


Brug farnell hvis hvis det er en raspberry du er ude efter. jeg er selv ked af jeg ikke bestilte der først! deres leverings tider er også bedre (3 uger) har kolleger der har modtaget deres ordre efter 4 dage!

De udgiver sig for at være tæt på mig ved at sende emails på dansk og underskrive med dansk adresse. Men når man bestiller varer viser det sig at de betragter det som en aftale med deres UK-selskab, og at de ikke har nogen intention om at overholde dansk lovgivning.

Un choix de fou pour les professionnels! Nous devons être à la 4ème commande sur ce site .... je ne me suis jamais trompé de pièce pour le moment grâce à la hot-ligne par Chat qui vous aide..... le souci c'est le manque de thématique bien structuré dans ce site.... mais je pense que cela doit venir du grand nombre de référence disponible sur ce site. Ce site reste une perle pour nous.

Website is very good and ordering is very interactive, no problems at all.

Bestilte tirsdag omkring kl. 16 og vare blev afsendt samme dag og T&T blev oprettet med det samme. Varen er ankommet lige som den skulle. Tak RS :)

Hjemmesiden forklarer ikke hvorfor jeg ikke kan hente varen direkte, det tog adskillige forsøg + et opkald der konstaterede at nogle gange "låste" hjemmesiden og så måtte jeg lukke ned og prøve igen. Derudover fremgår "på lager" & "dag til dag levering" hvorfor jeg forventer at der fremsendes med PostDanmark. Ganske rigtig fremgår "levering med PostDanmark" på min ordrestatus, men 6 dage efter bestilling af en vare der hastede måtte konstateres at der blev sendt med GLS. Under al kritik og ikke nogle jeg vil bruge igen.

Havde fået anbefalt siden, fandt rimelig hurtigt varen, da jeg så ville betale, skulle jeg svare på alle mulige underlige spørgsmål, herunder mit firmanavn etc (jeg er privat). Helt galt gik det med indtastning af visa kort nr. måtte opgive, de ville simpelthen ikke accepterer at jeg havde tastet noget i kort nr feltet.
Droppede siden og købet roduktet et andet sted.(og billigere)

Let down by non delivery!

Ordered a shopping list of parts - said to be in stock for next day delivery

The shipment was lost and when it arrived a few days latter not all the parts were in the box. Once chased up told the remainder not in stock!

Had to source the missing parts else where

Ordered parts - said to be in stock for next day delivery. Waited - until midday - chased them up R.S. said not in stock!!!

Canceled order bought elsewhere - not impressed

RS har mange ting og en overskuelig opdeling, dog kan jeg godt savne at man kan gennemføre en handel også som privat, uden at skulle skrive ens egne interne faktura numre på ordresedlen, og cvr nummer.