Dobbies Garden Centres - Edinburgh レビュー 794

TrustScore 5段階評価の3

2.9

Melville Nursery, EH18 1AZ Lasswade, Mid Lothian, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

5 stars ⭐️⭐️⭐️⭐️⭐️ for Mark@Dobbies garden centre Lasswade who helped myself and my neighbour pick out plants for a memorial garden. Mark has tremendous knowledge and so helpful whilst maintaining a p... もっと見る

5つ星のうち1の評価

Very poor selection & quality herbs, The 3 I bought 2 weeks ago have all died - poor roots. Also expensive!! I bought much better herbs & cheaper at Mortonhall garden centre & I’m delighted with... もっと見る

5つ星のうち1の評価

Long term customer of this place. Usually love visiting every few weeks. But what an absolute rip off on the strawberry and cream scones. Ordered 3 for myself, partner and mother to find not even half... もっと見る

5つ星のうち2の評価

Customer service was rude when we arrived at soft play The soft play area was absolutely Baltic Outside temp was -4 inside temp was not much better All adults are sitting with winter coats o... もっと見る

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企業情報

  1. ガーデン センター

当該企業による記述

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


連絡先

  • Melville Nursery, EH18 1AZ, Lasswade, Mid Lothian, 英国

2.9

まあまあ

TrustScore 5段階評価の3

794件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち2の評価

Totally dissatisfied

Very disappointed with the standard and quality of food at Dobbies in the past few months. Had a breakfast roll and the black pudding was solid. Had a scone and coffee and you could have bounced the scone off the floor. It was dry and tasteless. This is not the standard I’d expect from Dobbies.

2023年6月17日
自発的なレビュー
Dobbies Garden Centres - Edinburgh ロゴ

Dobbies Garden Centres - Edinburgh からの回答

Hi Ruth, thanks for taking the time to leave a review. I am sorry to read of your disappointing experience within our Edinburgh store. I do hope you were able to reach a resolution when you reported this to the restaurant manager during your visits.
I will pass your comments to the regional manager so that they are aware of your recent experience. Thanks - Lucy

5つ星のうち3の評価

We stopped for lunch today and although…

We stopped for lunch today and although the food was good, the price for what you were given was actually poor.Around £30 for fish and chips and a macaroni and around ten poor chips in a very small bowl. X2 drinks. Not great. Food good, poor portion size for the price, was a tad shocked as this could have been a child's portion possibly ? Or is that standard ?

2023年6月13日
自発的なレビュー
5つ星のうち1の評価

Dreadful food and service!

Waited ages to be served and then had to go and find someone. We ordered
two toasties and they were inedible. No cheese to speak of and only two pieces of tomato, slimy salad and coleslaw without any mayonnaise. Asked if we wanted a refund, we both said yes but mine never came through! We weren't given receipts as I saw the manager discard these so I have no proof. I definitely won't visit this restaurant again! Usually fine but has gone so far downhill!

2023年4月30日
自発的なレビュー
Dobbies Garden Centres - Edinburgh ロゴ

Dobbies Garden Centres - Edinburgh からの回答

Hi Heather, thanks for taking the time to leave a review. I am so sorry to hear our Edinburgh store was not up to its usual high standard during your visit. A refund can take 3-5 working days to appear back on the card used. Please do contact us if this has still not appeared. I will pass your comments on to the regional manager so they are aware of your disappointing visit. Thanks - Lucy

5つ星のうち1の評価

I would not recommend this place to…

I would not recommend this place to anyone not even on a rainy day, worst management ever! Following a serious accident a while ago I’ve not received any apology or sympathy from any of the management team! The accident happened in their car park before I even got into the Garden Centre. There is an old saying ‘there is 2 sides to every story’, well only one side was listened too and it wasn’t mine!!!!!!! But one thing they did good was repair the hole where my foot went into causing me to fall and break my leg, well done them!!!! Couldn’t get correct year but day/month is when it happened!! Just a wee reminder how badly I was treated!,

2023年5月11日
自発的なレビュー
5つ星のうち2の評価

The service time is very poor and food…

The service time is very poor and food not up to standard. We were in for lunch and the toastie (when it arrived was cold and the bread stale) also salad had not been cleaned properly and was wilted. It took us over an hour and a half from ordering our food until payment made. Staff were not much help when we complained and felt as if we were fobbed off. Close part of the restaurant so limited staff can cope.

2023年3月23日
自発的なレビュー
Dobbies Garden Centres - Edinburgh ロゴ

Dobbies Garden Centres - Edinburgh からの回答

Thank you for leaving us a review, I'm sorry that you had to wait so long in our Edinburgh restaurant, I'll make sure that your feedback and comments are passed over to the store so that they can review them. I hope we see you back in store soon so that you see an improvement on the service and standards, thanks - Lorraine

5つ星のうち4の評価

Service

Hi, to whom it may concern
My husband and I were at the restaurant today for afternoon tea (Lasswade Road) not being at Dobbies for a few years. It was very hectic when we arrived and a bit chaotic and very busy. The staff were handling it well though. I want to say a particularly big thank you to George Staff Member who served us in the restaurant. He was the one who made our visit nice.
Very attentive and nothing was a problem. Thanks again George. Think he should be praised my management for his professional mannerism with the customers. Mr &Mrs Harris

2023年3月30日
自発的なレビュー
Dobbies Garden Centres - Edinburgh ロゴ

Dobbies Garden Centres - Edinburgh からの回答

Thank you for taking the time to get in touch, I will pass your kind words over to the Edinburgh store and ask them to share your lovely review with George, thanks - Lorraine

5つ星のうち1の評価

Went for lunch today

Went for lunch today, what a mistake. We were told that there would be a 30 minute wait, however we decided to give it a chance. We were placed in an area outwith the main dining area and it was freezing, so we changed our mind and moved, having decided to have a tea and sandwich. Disappointed in the choice of pre packed sandwiches, white bread only and very poor quality. Why have they changed what was an excellent venue. We will not be returning any time soon.

2023年2月3日
自発的なレビュー
Dobbies Garden Centres - Edinburgh ロゴ

Dobbies Garden Centres - Edinburgh からの回答

Hi, Thank you for taking the time to leave your feedback. I am sorry to read of your disappointment on your recent visit. I have passed your feedback to the relevant management team to make them aware of this situation. They will be able to look into your points of concern and make any changes possible for the future. Best wishes, Karen

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