Dove Home Care Agency Ltd レビュー 

50
TrustScore 5段階評価の4.5

4.6

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Dove care , helped care for our dad in the final weeks of his life. All staff were nice , kind and caring . We were grateful for their support during daytime visits and overnight care.

5つ星のうち5の評価

Dove cared for my father until his death in 2019 and then for my mother from 2022 until May this year. They have been kind, compassionate and always ready to help. Any problems have been swiftly dealt... もっと見る

5つ星のうち5の評価

We are particularly appreciative of the high standard of care provided by three main carers over the past year. The gentleman being cared for has been living with increasingly severe dementia. Our g... もっと見る

5つ星のうち5の評価

The carers are amazing and really go above and beyond expectations From initial call to care starting the process was seamless and handled with professionalism and knowledge. We can't thank Dove H... もっと見る

企業情報

  1. 高齢者介護
  2. 介護付き住宅
  3. 救急サービス
  4. 在宅医療サービス
  5. ホーム ヘルパー業
  6. ホーム ヘルパー 斡旋業者

当該企業による記述

Dove Home Care have 30+ Years of expertise in personalised care and helping communities in all type of care needs since 1993. Dove Home Care provide fully qualified Home carers and Live in Carer across UK. We provider disable home care, Dementia, Palliative Care, Parkinson's Disease care, Domiciliary Care, Emergency Care, Alzheimer's Care, Reablement Care, Convalescent Care and Respite Care.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

50件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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4.6

すべてのレビュー

(50)

過去12か月のレビュー数: 20

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5つ星のうち5の評価

Dove Home care carer

I have worked with Dove home care for four years as a carer, it has been fantastic, the staff in the office are always there to support you with any concerns and accommodate shifts or requests from clients. I have lots of positive feedback back from clients , many who have been with Dove for many years. Who say the carers go above and beyond duties. I'm grateful to be part of a lovely team.

2025年7月8日
自発的なレビュー
5つ星のうち5の評価

Great Company for Care or Employment

I have the pleasure of working at Dove Home Care, where I continue to gain invaluable experience in client care and teamwork. My time here has provided me with a solid foundation in the home care sector, and I developed essential skills through hands-on experience in both office and client-facing roles.

I'm grateful to have contributed to Dove Home Care's mission of delivering compassionate care, which has a profound impact on individuals lives. I highly recommend Dove Home Care as an exceptional employer and care provider.

2025年6月27日
自発的なレビュー
5つ星のうち5の評価

Highly recommend Dove

Highly recommend Dove. Reliable carers that actually seem to “care”!
Nothings too much trouble for the guys in the office,they are very kind and accommodating.
We would be lost without them !

2025年5月21日
自発的なレビュー
5つ星のうち5の評価

Dove Home Care have provided carers for…

Dove Home Care have provided carers for my Nan for almost 3 years now. Every carer they have provided has been amazing and has gone above and beyond for my Nan.
I recommend Dove highly to everyone that is looking for care for their relatives. The live-in team have helped my nan throughout the years and I am very grateful.

2025年6月24日
自発的なレビュー
5つ星のうち5の評価

Great company


I really enjoy working at Dove Home Care. It’s a good company that truly cares about both its clients and employees. The team is supportive, and the management is approachable and professional. There’s a strong sense of purpose in the work we do, and it feels good to be part of a company that makes a real difference in people’s lives. I’m proud to be part of Dove Home Care.

2025年6月24日
自発的なレビュー
5つ星のうち5の評価

I would definitely recommend Dove home care to…

I would recommend Dove home care to anyone as I’ve used them for years and never had one problem with the carers they have all been very friendly and helpful so definitely a big thumbs up from my family. Thank you Dove for all your care over the years 👍👍

2025年6月23日
自発的なレビュー
5つ星のうち5の評価

Professional carers and great service

Dove Home Care has been such a help to myself and my family. The carers are professional and work to a very high standard. They helped my nan in one of the hardest times in her life, they brought a smile to her face each and every day! They are superstars and they really helped myself and my family deal with the difficult time.
Thank you to Dove and all the team!

2025年3月1日
自発的なレビュー
5つ星のうち1の評価

careers not up to the job

The careers provided for my friend by her first one was okay the rest were a disgrace had to report one for constantly shouting at my friend and another took her for a walk didnt have hold of her and she was pulled into the road by her dog and smashed all her face had to be taken to hospital where the career sat their knitting and not consoling my friend. The last girl was an excellent cook and showed great empathy sadly when her friends visted they complained to POA she wouldn't allow chris private time with them. Sadly there seemed to be very little cleaning done by any of the careers provided. As a consequence sadly I cannot recommend this company

2025年6月19日
自発的なレビュー
Dove Home Care Agency Ltd ロゴ

Dove Home Care Agency Ltd からの回答

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your concerns, and we take them very seriously.

However, we find aspects of your review to be unfair and would like to offer some clarification.

With regard to the walking incident: as explained during the initial assessment, carers are not permitted to physically link arms with clients due to health and safety regulations. The client in question had full mental capacity and expressed a clear wish to continue walking her dog independently. After the accident, we promptly revisited the risk assessment and updated the care plan to reflect the change in need.

When you raised your concern about the carer’s tone, you mentioned she had raised her voice while on the phone. In response, we arranged a replacement carer. At no point, however, did we receive a complaint stating that a carer had shouted at your friend directly. Had this been reported, we would have investigated it thoroughly. If you would like to provide further details, we would be happy to review the matter again—please don’t hesitate to contact us.

Regarding your comment about the carer “giving things away,” we believe this may refer to a situation where the carer offered a cup of tea to a visitor whom the client had welcomed into her home. The carer believed this to be in line with person-centred care. No other items were reported as being given away, and this was only mentioned to us on the same day concerns were raised about the carer going for a walk in the park before leaving the placement.

As for transport on the final day, this was a privately arranged matter by yourself, whereby you arranged a friend to take the carer to the station. This was not part of our contractual obligations.

Lastly, we understand that the carer becoming unwell at Tatton Park was distressing. Once we were informed, we offered appropriate support to ensure both the carer and client were safe and that the situation was handled appropriately.

We are truly sorry that your experience did not reflect the standards we aim to uphold. We appreciate all feedback and remain committed to learning and improving our service wherever possible. If you would like to discuss any part of this further, please do get in touch.

5つ星のうち5の評価

Thank you

I used this company for a family member after having an experience with another provider. Hands down best decision, i was so impressed from the offset, thank you Dove Home Care

2025年1月17日
自発的なレビュー
Dove Home Care Agency Ltd ロゴ

Dove Home Care Agency Ltd からの回答

Thank you so much for your kind words. We're truly grateful you chose Dove Home Care and that we could provide the support your family needed. It means the world to us to hear that your experience stood out, especially after a difficult time with another provider. We're always here if you need anything.

5つ星のうち5の評価

Fantastic service

Fantastic service,

I called this agency to look after a family member, the service has been exceptionally grand.

Best in the business!

2025年6月20日
自発的なレビュー
Dove Home Care Agency Ltd ロゴ

Dove Home Care Agency Ltd からの回答

Thank you so much for your kind words! We're delighted to hear that you were happy with the service provided for your family member. It's always our goal to deliver exceptional care, and your feedback truly means a lot to the team. We're honoured to be considered the best in the business—thank you!

5つ星のうち5の評価

Thank you Dove Home Care Agency …

I cannot thank Dove Home Care Agency enough for the outstanding care they’ve provided for my mother in her own home. From the very beginning, their team has shown compassion, professionalism, and a genuine commitment to her wellbeing.

Every carer who has visited has been kind, respectful, and attentive to her needs, treating her with the dignity she deserves. They’ve gone above and beyond, not just in delivering care, but in building a relationship with her, which has made a huge difference to her quality of life.

It’s been a great comfort to our family knowing she’s in safe hands and being looked after by people who truly care. Communication has always been clear and prompt, and they’ve been flexible and understanding around any changes we’ve needed to make.

I would wholeheartedly recommend Dove Home Care Agency to anyone looking for home care for a loved one. They’ve made a difficult time much easier and have given us peace of mind every step of the way.

2025年4月25日
自発的なレビュー
5つ星のうち5の評価

I couldn’t reccomend dove home care…

I couldn’t reccomend dove home care enough, they took care of my nan following her surgery, we managed to get the assessment booked in straight away and the care started immediately. the care provided was outstanding and the office team were very helpful throughout.

Thank you for everything youve done, we would definitely use you in the future.

2025年2月7日
自発的なレビュー
5つ星のうち1の評価

Do not go near this company

Do not go near this company! Don’t let them near your loved ones! Staff do not know how to do anything. They aren’t trained properly. The company don’t even know who they have in their employ. Made promises that weren’t kept! Had a terrible experience with them. Do not recommend at all.

2025年4月2日
自発的なレビュー
Dove Home Care Agency Ltd ロゴ

Dove Home Care Agency Ltd からの回答

Hi Dee,
We’re genuinely sorry to hear that your experience didn’t meet expectations. At Dove, we take feedback seriously and always strive to improve where needed.

However, we do want to reassure anyone reading this that we’ve been providing care and training for over 33 years, with a solid track record of supporting families across the country. All of our staff receive comprehensive training and ongoing supervision to ensure the highest standards of care.

If there were specific issues, we’d be more than happy to discuss them directly and work toward a resolution. Please feel free to reach out to us privately—we’re always here to listen and help.

5つ星のうち5の評価

Excellent

I have worked for Dove for 8 years and have always found them to be excellent. They are always supportive and are kind to their staff. I would definitely recommend for both employment and if you are seeking care.

2024年8月6日
自発的なレビュー
5つ星のうち5の評価

Experience as a Dove carer

As a carer for Dove for the past 6 & 1/2 years I've enjoyed my entire employment. I've had the opportunity to receive excellent training equipping me with knowledge and expertise in care for the elderly & individuals with disabilities. The office accommodates my needs well, providing me with shifts flexible to my needs. The office is superb with communication and I'm always well briefed before arriving to a shift. I look forward to continuing my employment with Dove until retirement.

2024年7月31日
自発的なレビュー
Dove Home Care Agency Ltd ロゴ

Dove Home Care Agency Ltd からの回答

You have been an asset to the company we have had nothing but amazing feedback about your work. Thank you so much for your 5 star review.

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