Drbikes ロゎ
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Drbikes レビュヌ 

220
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TrustScore 5段階評䟡の2

2.2

オヌトバむ販売店
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Absolutely shocking customer service skills, treats customers like they're not a part of his business. Placed an order, no confirmation of delivery date, sent email, got a reply with no apology,... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I ordered and paid for a steering damper and kit for my mt09 was emailed and told out of stock and on back order but was offered a different colour to which I agreed then only to be told they had no s... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Expecting customers to cover the cost of returning faulty products for an exchange! Consumer rights act 2015 states: the consumer has the right to repair or replacement (see section 19(3... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve used Dr Bikes everytime I’ve needed brake pads, they are fast and reliable, never had an issue with quality or delivery. It’s such a simple process with them. And there’s also a discreet delivery... もっず芋る

䌁業情報

  1. オヌトバむ販売店

さたざたな倖郚゜ヌスから提䟛された情報

One of the UK's leading sellers of Motorcycle Parts and Clothing

連絡先

2.2

期埅以䞋

TrustScore 5段階評䟡の2

220件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 87に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.2

すべおのレビュヌ

(220)

過去12か月のレビュヌ数: 27件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Great service 100%

Whenever I’ve looked for parts, Daniel has always beaten the price by a fair margin. Friendly, genuinely interested in his work and has even come through with very fast delivery when I needed something next day when ordered late on. Advice and knowledge is always bang on. Always a pleasure.

2021幎5月16日
自発的なレビュヌ
5぀星のうち5の評䟡

The best by a mile

Having used DR bikes many times they are by far the best around

The staff are knowledgeable and ever friendly and helpful, even helping me source a discontinued part that my Yamaha main dealer couldn’t find for me

2021幎5月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely amazing service from DR


Absolutely amazing service from DR bikes!
Always my go to for bike spares and parts hands down. Great prices quick delivery and unbelievably good customer service skills. Extremely knowledgeable and always goes the above and beyond!
Never pushes to sell anything just genuinely seems happy to help!

2021幎5月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Beware. Item returns claimed "lost"

Returned a icon jacket due to being a bad fit. No reply to my return request so I returned it to the return address which was on the label. It also matched Google and the address they later supplied. They were very awkward and rude and said they won't accept returns from hermes. Hermes delivered with GPS images and photo evidence but guess what.... They didn't receive it. And avoided returning my £175. Avoid

2021幎5月15日
自発的なレビュヌ
Drbikes ロゎ

Drbikes からの回答

Good Afternoon Mr Lane

you are full aware the Item was returned to the wrong address, we told you it needed to have sent to our address for a refund but instead of chasing your courier you instead put your time and effort into these reviews , so unable to refund unless returned to us which is a basic return policy for any company

if you do decide to put your effort into your courier and get the item back and send to the correct address we more then happy to refund

Best Regards Steve

5぀星のうち1の評䟡

Rude and Discourteous.

Ordered an item which I needed quickly. Contacted Dr Bikes before I ordered to check delivery timescales to be told I would have it "next day" so I went ahead and ordered. When I had not received my order 3 days later I chased, only to be dealt with in a rude, disrespectful and condescending manner by a male staff member. I did eventually get my item, but if you are hoping to be spoken to politely or valued as a customer, be warned. You won't be.

Update: When you read the response below, please take into consideration that DrBikes are not talking about me or my purchase.

Despite what they claim, my details have not been shared with this company.

2021幎5月5日
Drbikes ロゎ

Drbikes からの回答

Good Afternoon Steve

yes the item was sent on a next day but the courier was delayed at the main hub which we can only apologise for, when we spoke to you and made you aware of the delay by the courier we offered a refund on the next day postage paid for but you was more interested in berating the poor member of staff, to the point she did end the phone call as is not paid to be verbally abused in such a manner

we apologise if that came across as rude but we have a zero tolerance for such behaviour

from checking you only called us once which was recorded and then a variety of messages including the ones where we arrange return postage at our cost and also refunded you the full amount for the item and the postage you had paid

all in all we done all we can to aid you but are not here as your verbal punch bag

we wish you all the best in your racing career and do wish you change the way you act with company's or you it will hinder your progression within it massively

have a great day Steven

welcome to call and ask for me directly anytime if you reframe from such foul language 01494778848


Update -

we at DRBikes like to help as much as we can but this customer would not take any help and was dreadful to our staff member to the point made her cry so this is the strength of him and how he behaves

the Buyer Steven claims we do not know who he is but when he posted this we was given his email by trustpilot so 100% is linked to his order and it is verified so also links to order, he is attempting to use underhand tactics to defame us but then again he made a staff member cry from a torrent of abuse so shows his character as a very unruly gentlemen indeed and changes this review 3-5 times a day for the last week so goes to show his narcissistic ways




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