Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... もっと見る
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... もっと見る
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, 英国
- 01284654822
4.9
優良
207件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff, relaxed atmosphere
Great staff, friendly and relaxed atmosphere. No pressure sale. Enjoyed my time picking out pillows which extended into purchasing a mattress and bed frame. The mattress matchmaker was a fun experience but doesn't take away from a knowledgeable salesman who had already listened to my needs and paired me with the bed I eventually bought, backed up by the mattress matchmaker! Thanks
2026年2月8日
自発的なレビュー
comfort
the tempur mattress is incredibly comfortable and we’re now enjoying early nights and late mornings
2025年12月12日
Staff instore polite
Staff instore polite, friendly and helpful.
Delivery was prompt, drivers polite and helpful. Made easy work of removing old mattress. Really happy with the new mattress, isceverythjng we hoped for
2026年1月5日
We got a great deal !
Friendly , helpful ( and non pushy ) salesman , even managed to get us a deal on an already reduced mattress .
Delivery was on time and we’ve slept well since !
2026年1月11日
The customer service was excellent
The customer service was excellent, even got a cup of tea in bed!
2025年11月22日
Helpful staff in a number of branches
Helpful staff in a number of branches, patient with ensuring we left with the right product and clear information about our delivery date which happened as planned. Very helpful online support mid process and staff delivering product were also brilliant. Faultless service throughout, would happily recommend. Thank You to the Dream Team!
2026年1月4日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
No stock held in store. Display only.
We really wanted to buy a headboard there and then, but to no avail we had to wait 2 weeks. No stock held in store only display stock. Surely the store is large enough to hold small item stock.
2025年12月12日
Dreams - Bury St Edmunds からの回答
Good Afternoon
Thank you for leaving you review. Our stores don't hold stock of headboards unfortunately, the stores are just showrooms, and the stock needs to be ordered in, before we can deliver to our customers. I am sorry that the headboard was not readily available for you.
Kind Regards
Nick
staff extremely helpful
2025年11月22日
Excellent experience
The assistant instore was extremely helpful and knowledgeable.
The delivery was very efficient up a tricky staircase.
Would certainly recommend them to everyone.
2025年11月21日
Easy to match your exact requirements
Purchased An Ottoman Divan Bed and Mattress from Dreams - very happy with the purchase and the sales staff
2025年10月15日
Great team
Great team
Great services
Great products
Dreams is where your dreams come true!
2025年10月19日
A really lovely looking bed easy to…
A really lovely looking bed easy to assemble and the mattress is really comfortable too would recommend it
2025年10月11日
Friendly and honest in-store service
Friendly and honest in-store service, friendly deliverymen and a great quality product around the price one would expect to pay for a decent mattress.
Appreciated the removal & recycling of my old mattress for an additional £20
2025年10月10日
Absolutely love the Tempur mattress..
Absolutely love the Tempur mattress..
I am now sleeping a lot better and waking fully
refreshed .. Wish i had got it sooner.
Thank You ...
2025年9月29日
Fantastic staff very helpful
Fantastic staff very helpful in finding the right mattress for me they were not pushy like some shops, and they didn't rush me also sorted out a really good deal for me .
Would highly recommend them.
2025年10月1日
自発的なレビュー
Very professional sales gentleman
Very professional sales gentleman. Delivery went smoothly nice gentleman explained how to open the otterman bed
2025年9月26日
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