Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... もっと見る
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... もっと見る
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, 英国
- 01284654822
4.9
優良
207件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All your questions answered.
Nice welcome into the store, knowledgeable assistant, who was very helpful.
2025年9月12日
The delivery on time the professional…
The delivery on time the professional way they carried the mattress upstairs and the other one downstairs general friendliness made this a good experience to say nothing of a better nights sleep now
2025年9月5日
Effortless
Arrived. Greeted with a smile and offered help. Chose what we wanted within 10 minutes. No fuss. Easy. Thank you
2025年8月31日
Exceptional knowledge by salesman
Exceptional knowledge by salesman. The sleep match machine was also very interesting. The whole process was not rushed. And all of our questions were fully answered
2025年8月24日
自発的なレビュー
First class service from walking into store to delivery and setting the bed up, professional service throughout, thank you Dreams.
First class service from walking into
2025年8月2日
The staff in the bury st Edmund’s…
The staff in the bury st Edmund’s dreams we are very helpful and made the whole process from start to finish very simple and Matt and ryan are a credit to the company was very professional throughout explaining everything that would happen and all the other services
2025年7月12日
As a customer of dreams he sent me…
As a customer of dreams he sent me receive outstanding customer service and delivery was on time.
2025年6月29日
Mattress
Excellent service from the shop to delivery very customer focused nothing was too much trouble
2025年6月13日
Impressed
All good from shop experience to delivery especially following a disaster with a different bed supplier
2025年6月7日
Great product & service
Salesman was most helpful. Great range of products to choose from. Delivered & built when expected. Looks great with huge storage capacity. The mattress is amazing. Sleeping very well and it is so comfortable I don’t want to get up when the alarm goes off
2025年4月30日
Purchase made easy.
Purchase made easy.
Delivery to any room charge charged from £25 to £29 but I can live with that.
2025年5月10日
The Bury St Edmunds store was great
The Bury St Edmunds store was great, I visited over two days to pick the right bed and both times the sales men were great full of knowledge and really friendly and I came away feeling like I have made a great choice and can’t wait for the new bed to arrive.
2025年4月16日
自発的なレビュー
Bed and matress
So far my experience with your bed and mattress has been a nightmare. I am unable to walk to the town because of the pain in my back. I have tried to learn any foibles gently using each bed position carefully ie not rushing to changes. The NASSER ‘cuddle’ position has some hope but if I sleep deeply my back hurts like the very bejesus. I need all the help I can get please or I will have to return both to your good selves
unpleasant to put it mildly
2025年4月4日
The staff were really helpful and…
The staff were really helpful and knowledgeable about the different kinds of mattresses available five star service.
2025年3月16日
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