i did not experience any problems. The delivery was on time and the delivery gents were polite and helpful when setting up the bed , removing the old one then tidying up after themselves. The bed is... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I want to sing praises of Dreams, they have been so helpful to me and deserve a customer award for their services. I purchased a single adjustable bed, unfortunately I had difficulty getting in... もっと見る
The young lad at dreams, think his name was Bradley, such a polite, helpful and knowledgeable lad, he was able to answer all our questions about the beds, sizes and mattresses, he urged us to try them... もっと見る
Ordered the mattress as part of the Black Friday Sale. Waited almost 3 months to have it delivered (outside Dreams control). However, when I went in to pay the balance before delivery, the same mattr... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Gatwick Road, RH10 9PQ, Crawley, 英国
- 01293 613025
4.8
優良
264件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic sales guy and delivered in 2…
Fantastic sales guy and delivered in 2 days. Polite serve throughout.
Thanks dreams
2025年2月21日
Very good professional service in the…
Very good professional service in the shop - Karen was very helpful.
Delivery arrived on time - plenty of updates from Matt and Gary who were friendly and extremely efficient.
Very impressed !
2025年2月5日
Everyone was very helpful & friendly
Everyone was very helpful & friendly. New mattress is superb.
2025年1月22日
Purchase was quick and easy
Purchase was quick and easy. Delivery turned up on time and as expected, driver was pleasant and courteous. The product itself is also very good, so I’m very happy overall.
2025年2月7日
From start to finish had a great service Had very good customer care
Had very good customer care. Staff explained everything from the base to the mattress . Very pleasant delivery men & care was taken when putting the bed together
2025年2月7日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
First of all my name is Debbie Not LUCY…
First of all my name is Debbie Not LUCY I told the assistant in Dreams that Lucy was part of my email address, she wrote it down but it has not been changed. So until this is rectified I will not be using you again.
2025年1月25日
Dreams - Crawley からの回答
Good afternoon Debbie,
Thank you for taking the time to leave us your feedback.
I am very sorry about this error made.
I tried to call you to discuss this in more detail but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
One thing to take lying down!
Mattress selected without any great difficulty and we had pleasant service from the assistant. We did wonder afterwards if we could have achieved a lower price online.
2025年1月22日
Great experience.The staff were so…
Great experience.The staff were so helpful.
The bed is amazing…..don’t want to get up in the morning and can’t wait to go to bed
2025年1月19日
The men were punctual.very polite and…
The men were punctual.very polite and pleasant ,and removed their shoes
2025年1月18日
Great service love the sleep match
Really useful that we could go on the bed to be sleep matched to our mattress. Some great seasonal deals which made our decision easier. Great staff attention and very informative
2024年12月29日
From start to finish excellent and the…
From start to finish excellent and the sales girl was fantastic and went beyond her role to make everything perfect ( she is at the Crawley store)
2024年12月29日
Ordering in store was easy with…
Ordering in store was easy with Bradley.
Delivery great by Jamie
Very comfy bed.
Thank you
2024年12月27日
Fast and easy installation
Fast and easy installation. I’ve not tried the bed yet as it’s in my spare bedroom.
2024年12月27日
Highly Recommend Dreams in Crawley
Excellent service in the showroom. Very informative without forcing an opinion on ourselves.
When the bed was delivered and assembled for us - again excellent service
The bed we ordered was everything we expected and more.
2024年12月15日
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