Dreams - Fulham レビュー 

96
TrustScore 5段階評価の4.5

4.7

Wandsworth Bridge Road, SW6 2NY Fulham, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

very good quality of mattress. my order is very firm in over 8,000 coils. it offers excellent support to my back, I feel my back pain has much been reduced. Highly recommend Harrison- Spinks Mattre... もっと見る

5つ星のうち4の評価

The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... もっと見る

5つ星のうち5の評価

Great experience from the shop to the door. Items were delivered on time and professionally assembled. Great stuff. Thank you

5つ星のうち5の評価

I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

96件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.7

すべてのレビュー

(96)

過去12か月のレビュー数: 13,337

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5つ星のうち5の評価

Excellent way to choose a matress

The mattress suitability system was very helpful and helped us narrow down our selection.
The staff are knowledgeable and extremely helpful. Products seem well priced and good quality

2025年1月24日
自発的なレビュー
5つ星のうち4の評価

The staff were friendly but...

The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress.
Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bottom/top edge which I could not fully remove and seemed to be ingrained into the fabric. This is not a huge deal but I feel I have been sold B-stock.
I filled in a response to Dreams to let them know that I do not want to swap the mattress as it was a lot of effort to bring it up the stairs and lay it out, but not really happy with the B-stock standard.
I expected, at least, an acknowledgement and an apology but no response at all.

2024年7月5日
自発的なレビュー
5つ星のうち5の評価

A most satisfied customer

Very helpful salesman efficient friendly and helped us to make the decision to purchase a mattress & divan very easy indeed. A pleasant experience all round and delivery on the day was seamless and we are delighted with our new bed! Thank you Dreams Fulham! Extremely satisfied.

2024年4月29日
5つ星のうち5の評価

Excellent service that I now properly appreciate

This is my second mattress purchase from Dreams that we are totally happy with. I made the mistake of going to John Lewis in between this purchase and our last, and the experience was horrendous. I now really appreciate the good service and product standards Dreams give.

I really regret not just coming straight back to Dreams in the first place. Thank you for restoring my faith in High Street retail.

2024年3月8日
5つ星のうち1の評価

Mouldy bedside cabinets

I purchased 2 bedside cabinets since they were delivered we had a strange smell in our bedroom we searched everywhere in the bedroom but couldn't find anything until we pulled out the draws of the cabinet and found the whole inside structure of cabinets covered in mould on requesting if they could exchange the cabinets we were told it's not there problem but an environmental problem absaloute joke of a company it is obvious the mould was in
both cabinets before they delivered. Because they were ready assembled we had no reason to pull out the draws
And as I have stated before we have had a damp smell in the bedroom since they were delivered there is no damp in the house whatsoever so obviously the damp was in the cabinets before they arrived probably due to where the cabinets have been stored by dreams obviously dreams won't do anything because they are a shoddy money grabbing company
I will be depositing said cabinets at your showroom.

2024年2月26日
自発的なレビュー
Dreams - Fulham ロゴ

Dreams - Fulham からの回答

Good afternoon John

Thank you for your review. I am sorry for the issues you are experiencing, but I am afraid I can only reiterate what my colleagues have previously.

You have had the cabinets for over a year. If there was an issue with mould inherent in the product when it was delivered, we would have expected this to become apparent very soon after delivery, and certainly well before 12 plus months.

I appreciate that this is not the response you were hoping for, but I trust this clarifies Dreams position on the matter.

Many thanks

Peter

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