Walton Audi provided brilliant service. Helen was incredibly helpful at the outset, and Damian Hannigan made buying the car feel easy and stress‑free. He also spent time showing me how everything in t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was contacted by your Renewals Manager, Rahim Velji, to discuss my options with an existing PCP contract. I was able to transfer over to a new contract for a new Audi A1 on a 4 year contract at an a... もっと見る
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... もっと見る
This is the 3rd car that I've had through Walton Audi & the 2nd through the Motability Scheme. In all cases, I've had the best care & attention from being kept up to date when the vehicle had to b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
連絡先
Station Avenue, KT12 1NR, Walton-on-Thames, Surrey, 英国
- 01932 220404
4.7
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly staff and exceptional service
Syed and Naomi both made the whole experience a pleasant and seamless one. Taking the time to find the right option for me and all matters were communicated clearly and in a timely manner.
2026年5月30日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Sean!
We’re really pleased to hear you had such a smooth and positive experience with us at Walton Audi. It’s great to know that Syed and Naomi looked after you so well, taking the time to find the right option and keeping everything clear and well communicated throughout.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for your feedback, and we hope you’re enjoying your new car!
Brilliant experience in buying new car
Brilliant experience in buying new car, excellent service from James Hunt.
2026年5月25日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Nigel!
We’re delighted to hear you had a brilliant experience purchasing your new car with us at Walton Audi.
It’s great to know that James provided excellent service throughout the process. We’ll be sure to pass on your kind words to him — he’ll be delighted to hear them.
We hope you’re enjoying your new car and look forward to welcoming you back in the future. Thank you again!
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Matt!
We’re really pleased to hear you received excellent service all the way through. It’s always great to know that our efforts to make the experience smooth and enjoyable are appreciated.
Thank you for choosing Walton Audi, and we look forward to welcoming you back in the future!
Poor customer service and very unclear…
Poor customer service and very unclear communication. AudiCAM is advertised as part of the MOT when booking, but I didn’t receive it this time, even though I have previously. Left feeling like they didn’t even check the car, and unfortunately I can’t trust this place.
2026年4月11日
自発的なレビュー
Drift Bridge Group - Walton Audi からの回答
Hi Modestas, thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience left you feeling disappointed and lacking confidence in the service you received.
We understand your concerns regarding the AudiCAM and the communication around your MOT visit. Clear communication and transparency are incredibly important, and we're sorry that on this occasion we appear to have fallen short of your expectations.
We would appreciate the opportunity to look into this further and better understand what happened during your visit. Please feel free to contact us directly so we can review your concerns and see if there is anything we can do to help resolve the matter.
Thank you again for bringing this to our attention.
For me it’s always about the people…
For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable
He kept me updated regularly during the process & it was a pleasure to deal with him.He made all the paperwork & finance straightforward
2026年5月15日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic 5-star review, Mr Parkes!
We completely agree that great experiences are built around great people, so it’s wonderful to hear how well James looked after you throughout the process.
We’re delighted that his professionalism, knowledge and friendly approach made everything straightforward and enjoyable, and that he kept you informed every step of the way. We’ll be sure to pass your kind words on to him — he’ll really appreciate them.
Thank you for choosing Walton Audi. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
For me personally
For me personally, it was to go into an Audi Showroom and purchase a vehicle.
Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my purchase.
Very pleased so far with my approved Audi.
2026年5月8日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic 5-star review, Errol!
We’re delighted to hear that purchasing your Audi was such a positive experience and that the team made you feel well looked after throughout. It’s great to know you found the staff attentive, informative and willing to go the extra mile to help.
Most importantly, we’re pleased to hear you’re enjoying your Approved Audi and are happy with your purchase so far.
Thank you again for your kind words and for choosing Walton Audi. We wish you many happy miles in your new car and look forward to welcoming you back in the future!
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Sandra!
We’re so pleased to hear that you received excellent service from the team at Walton Audi. Your kind feedback is greatly appreciated and means a lot to us.
Thank you for your support, and we look forward to welcoming you back again in the future!
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Dan!
We’re really pleased to hear that you received such efficient and friendly service from the team. It’s great to know that Mark was so helpful throughout your experience, and we’ll be sure to pass on your kind words to him.
Thanks again for your feedback, and we look forward to welcoming you back to Walton Audi in the future!
Mark was very good to keep us updated…
Mark was very good to keep us updated and answer any questions we had.
He listened to us and helped purchase the right car.
2026年4月26日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review! We’re so pleased to hear that Mark looked after you so well throughout your journey with us.
Keeping customers informed and helping them find the right car is exactly what we aim for, so it’s great to know Mark took the time to listen, answer your questions and support you in making the right choice.
We really appreciate your kind feedback and hope you’re enjoying your new car. Thank you for choosing Walton Audi!
All round good service and…
All round good service and communication. Great experience when collecting new car
2026年5月8日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Andrew! We’re delighted to hear you had a great experience with us at Walton Audi.
It’s wonderful to know that the service and communication met your expectations and that collecting your new car was such a positive experience.
We hope you’re enjoying your new car and look forward to welcoming you back in the future. Thank you again for your support!
Tony and his Stellar service!
I’ve been a customer at Walton Audi for over a decade, and every experience—especially this recent purchase of my Audi A5—has been consistently excellent. I initially came in expecting a straightforward process, but Tony once again went above and beyond. Over the years, he’s taken the time to truly understand my preferences and needs, and he’s also been incredibly helpful in supporting my brother with his cars as well. This makes the whole experience feel personal rather than transactional. He knows exactly what works for me and always guides me with genuine care and insight.
The service across the dealership is equally impressive. From the warm and welcoming reception team to the comfortable, positive atmosphere throughout, it’s always a pleasure to visit. Even when my car is in for servicing, I’m able to work comfortably there, which speaks volumes about the environment they’ve created.
Tony remains the standout—his consistency, professionalism, and personal approach are the key reasons I continue to return. That level of trust and service is why I’m very happy to give five stars.
2026年4月30日
Drift Bridge Group - Walton Audi からの回答
Thank you so much for your incredible 5-star review, Hali. We really appreciate your loyalty over the past decade, that means a great deal to us.
It’s fantastic to hear that your recent Audi A5 purchase, and your experiences over the years, have continued to meet such a high standard. We’re especially pleased that Tony has been able to support you and your family so well and provide that personal touch that makes all the difference. We’ll make sure he sees your kind words, it will genuinely mean a lot to him.
We’re also really glad you enjoy the atmosphere across the dealership and feel comfortable spending time with us, whether you’re buying or in for service. Creating that kind of experience is exactly what we aim for.
Thank you again for your continued trust in Walton Audi, we look forward to seeing you for many years to come.
Tony was superb throughout
Tony was superb throughout, thoroughly attentive, knowledgeable and a pleasure to deal with
2026年4月27日
Drift Bridge Group - Walton Audi からの回答
Thanks for taking the time to share your feedback, Carl, and we’re really pleased to hear that Luke and especially Tony looked after you so well throughout your visit.
It’s great to know you found Tony attentive, knowledgeable and a pleasure to deal with. We’ll make sure your kind comments are passed on to him.
We really appreciate the 5-star sentiment and hope to welcome you back to Walton Audi again in the future.
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Ross! We’re really pleased to hear you found the service professional, helpful and friendly.
We appreciate your support and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Very good experience
I have purchased 1 new and 1 nearly new car from walton audi. In both cases the experience has been very good with competent and friendly staff, good communication, and competitive pricing.
2026年4月15日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, John! We really appreciate your continued support and are delighted to hear you’ve had such good experiences with us at Walton Audi.
It’s great to know that on both purchases you felt well looked after, with friendly and competent service, clear communication and strong value. That’s exactly what we aim to deliver every time.
We look forward to seeing you again in the future, thank you once again!
Great service
Great service, lots of information shared. Felt like I could trust the advice. James was great.
2026年4月24日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, James! We’re really pleased to hear you had such a positive experience with us at Walton Audi.
It’s great to know you felt well informed and able to trust the advice given, that’s exactly what we aim for. We’ll also make sure James sees your kind feedback.
We really appreciate your support and hope to see you again in the future. Thank you!
The Audi representative,Tony
The Audi representative,Tony, was excellent in dealing with my purchase. He was efficient and detailed throughout the process.
Thank you
2026年4月27日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Ian! We’re delighted to hear that Tony looked after you so well throughout your purchase.
It’s great to know you found him efficient, thorough and supportive during the process, we’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Great service from start to finish
The whole buying experience was a pleasure from start to finish. Terrific salesman who knew everything about the car I purchased which made a real change from some of the dealers I have dealt with in the past
2026年4月26日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic 5-star review, Ken! We’re really pleased to hear that the whole buying experience was such a positive one for you from start to finish.
It’s especially great to know that your salesperson’s knowledge and approach stood out and made a real difference compared to previous experiences you’ve had elsewhere. We believe buying a car should feel enjoyable, relaxed and informative, so your feedback means a lot to the team.
We hope you’re thoroughly enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Great service from start to finish
From the first time we arrived at Walton on Thames Audi, we received a warm welcome with a comfortable sit down and a coffee, after a 50 mile journey from home. We were then given a good look over the car we were interested in buying, both inside and out.
The sales representative was very knowledgeable and nothing was too much trouble for him. He took us for a test drive and answered all our questions. We felt we had a full picture concerning the car's history, which all made sense, giving us confidence in proceeding with the purchase of the car.
When we returned some days later to complete our purchase of the car, everything was done efficiently and clearly, the process with the paperwork etc was explained and we left in our new car feeling very good about the whole experience. Thank you!
2026年4月19日
Drift Bridge Group - Walton Audi からの回答
Thank you so much for your wonderful review, Martin. We’re really pleased to hear that the journey to Walton Audi was worthwhile and that you felt welcomed and comfortable from the moment you arrived, especially after travelling such a long distance to see us.
It’s great to know the team took the time to answer all your questions, talk you through the car properly and make sure you felt confident and informed throughout the whole process. Buying a car should feel exciting and enjoyable, so we’re delighted that you drove away feeling so positive about the experience.
We truly appreciate you choosing Walton Audi and hope you’re loving your new car. Thank you again, and we look forward to seeing you in the future!
Absolutely perfect throughout
Absolutely perfect throughout. Rahim was always attentive, responsive, and transparent. He is a real asset to the company. Thank you again for making the process so smooth and enjoyable.
2026年3月29日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Mr Gohil!
We’re delighted to hear that your experience at Walton Audi was absolutely perfect throughout. It’s wonderful to know that Rahim was attentive, responsive, and transparent during your visit, and we truly appreciate your kind recognition of his efforts.
We will be sure to share your feedback with Rahim and the team. Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future.
AMAZING !
Michael and Marek are the dream team! I’ve bought a few cars now from Walton Audi and these guys make the experience so enjoyable. They go above and beyond each time and make the process so smooth and easy. 5* LEGENDS!!
2026年4月23日
自発的なレビュー
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review!
We’re absolutely delighted to hear about your continued positive experiences with Walton Audi. It’s fantastic to know that Michael and Marek have consistently made your car buying journeys so enjoyable, smooth, and easy.
We truly appreciate your loyalty and kind words, and we will make sure your feedback is shared with the team. We look forward to welcoming you back again in the future!
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