Walton Audi provided brilliant service. Helen was incredibly helpful at the outset, and Damian Hannigan made buying the car feel easy and stress‑free. He also spent time showing me how everything in t... もっと見る
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レビュアーのコメントを見てみましょう
I was contacted by your Renewals Manager, Rahim Velji, to discuss my options with an existing PCP contract. I was able to transfer over to a new contract for a new Audi A1 on a 4 year contract at an a... もっと見る
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... もっと見る
This is the 3rd car that I've had through Walton Audi & the 2nd through the Motability Scheme. In all cases, I've had the best care & attention from being kept up to date when the vehicle had to b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
連絡先
Station Avenue, KT12 1NR, Walton-on-Thames, Surrey, 英国
- 01932 220404
4.7
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Can't thank Damian enough he has been…
Can't thank Damian enough he has been Very helpful and trueful but that's as far as it goes.
Expected more from Walton Audi
2026年4月22日
自発的なレビュー
Drift Bridge Group - Walton Audi からの回答
Hi Rachel, thank you for taking the time to share your feedback.
We’re really pleased to hear that Damian was very helpful and honest throughout your experience, and we’ll make sure your kind comments are passed on to him.
We’re sorry to hear that the overall experience did not fully meet your expectations. Your feedback is important to us and will be shared with the wider team so we can understand where improvements can be made.
Thank you again for your review and for choosing Walton Audi.
Excellent service from Damian!
2026年4月17日
Drift Bridge Group - Walton Audi からの回答
Thank you for your kind review!
We’re delighted to hear that you received excellent service from Damian. Your feedback means a great deal to us, and we’ll be sure to pass on your comments to him.
We look forward to welcoming you again in the future.
We had an excellent experience with…
We had an excellent experience with Audi at Drift bridge in particular Rahim - who gave us first rate advice and service.
2026年4月1日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Vic! We’re delighted to hear you had an excellent experience with us at Walton Audi.
It’s wonderful to know that Rahim provided you with first-rate advice and service, we’ll be sure to pass on your kind words to him.
We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!
A completely stress-free and happy experience.
I bought a new Audi A3 from this dealer and they were great in every way; responsive, fair, welcoming without being pushy and answered my questions honestly and accurately. There was no attempted upselling. I traded in an old car and was given a fair valuation which exceeded other online buyers.
I was given a detailed handover and can honestly say that the whole experience was reliable and stress-free.
2026年4月5日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic 5-star review, Paul! We’re delighted to hear that your experience purchasing your new Audi A3 was so positive from start to finish.
It’s great to know you felt supported throughout the process, from our honest and pressure-free approach to your part exchange through to the detailed handover of your new car. Providing a fair, transparent and stress-free experience is exactly what we aim for, so your feedback means a great deal to the team.
We hope you’re thoroughly enjoying your new Audi A3 and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review! We’re delighted to hear you appreciated the regular updates on your car’s build and delivery.
Keeping our customers informed throughout the process is very important to us, so it’s great to know this made a positive difference to your experience.
We really appreciate your feedback and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Hi and Thank You
Hi, our experience at the Walton branch was a very pleasant and enjoyable experience mainly due to the excellent service provided by the staff but mainly due to the attention and service provided by sales personnel Rahim Velji. He made us feel extremely welcome, provided us with all the information we requested, responded to our emails promptly and looked after us throughout. We are very happy with the vehicles we purchased and hope any future sales personnel match up to Rahim’s customer service. He has a very nice attentive and professional manner.
2026年4月4日
Drift Bridge Group - Walton Audi からの回答
Thank you so much for your wonderful 5-star review, Marie! We’re delighted to hear that you had such a pleasant and enjoyable experience with us at Walton Audi.
It’s especially great to know that Rahim provided such attentive, professional and responsive service throughout your journey. We’ll be sure to share your kind words with him – he’ll be thrilled to hear your feedback.
We’re so pleased you’re happy with your new vehicles, and your comments about the overall team experience mean a great deal to us. We look forward to welcoming you back to Walton Audi in the future. Thank you again!
New car sales experience
Good advice and options provided by the sales exec. Quick and easy to do business with details of the finances clearly explained
2026年3月29日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review, Steve! We’re delighted to hear that you had a smooth and positive experience with our sales team.
It’s great to know you found the advice helpful and the process quick and straightforward, with everything clearly explained. That’s exactly the experience we aim to provide.
We hope you’re enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
An excellent experience buying a car at…
An excellent experience buying a car at Drift Bridge. Very friendly and happy to answer any questions I had. Especially Helen and James who both made it very enjoyable at every stage, from the first phone call to picking my new car up, what a great team they make.
A very customer, thank you.
2026年3月29日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic review, Chris! We’re delighted to hear that you had such an excellent experience with us at Drift Bridge.
It’s wonderful to know that Helen and James made the whole journey enjoyable for you, from your first enquiry through to collecting your new car. We’ll be sure to pass on your kind words to them, they’ll be thrilled.
Providing a friendly and supportive experience is what we strive for, so your feedback means a lot to us. Enjoy your new car, and we look forward to welcoming you back in the future. Thank you again!
Drift Bridge Group - Walton Audi からの回答
Thank you, Kelly! We’re delighted to hear James provided exceptional service at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Mark and Gianni were very helpful and…
Mark and Gianni were very helpful and the transaction went through very smoothly.
2026年3月22日
Drift Bridge Group - Walton Audi からの回答
Thank you, Tony! We’re delighted to hear Mark and Gianni were so helpful and that everything went smoothly at Walton Audi.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Fabulous from start to finish
2026年3月21日
Drift Bridge Group - Walton Audi からの回答
Thank you, Guy! We’re delighted to hear your experience was fabulous from start to finish at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again soon. 🚗
James was absolutely amazing
James was absolutely amazing. He knew his stuff. He made me and my family feel welcomed and explained everything really well. James is an asset to Drift Bridge.
2026年3月16日
Drift Bridge Group - Walton Audi からの回答
Thank you, Anil! We’re delighted to hear you and your family felt so welcome at Walton Audi. It’s great to know James provided such knowledgeable and clear support throughout your experience.
He’ll be really pleased to hear your kind words; we agree, he’s a real asset to the team. Thank you for the fantastic 5-star review! 🚗
I found the explanation of the…
I found the explanation of the complicated options for the controls inadequate.
2026年3月16日
Drift Bridge Group - Walton Audi からの回答
Thank you for your feedback, Michael. We’re sorry to hear that the explanation of the controls and their options was not as clear or thorough as it should have been. We understand how important it is to feel confident using all the features of your vehicle.
If you’d find it helpful, we’d be more than happy to arrange a follow-up session at Walton Audi to go through everything with you in more detail and answer any questions you may have.
Thank you again for your feedback; it helps us improve our service. 🚗
Professional, helpful and friendly
Professional, helpful and friendly. Would recommend this garage.
2026年3月14日
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review! We’re delighted to hear you found the team professional, helpful, and friendly at Walton Audi.
We really appreciate your recommendation and kind feedback; thank you for choosing us! 🚗
Smooth and efficient service
The experience was smooth from start to finish. I had an idea of the car I wanted. There weee no sales people available when we went in but a lady helped us and worked out the finance and then passed us straight over to sales. They kept in touch through the whole process and responded quickly to any emails or queries I had. The car was waiting in the showroom with a lovely bouquet of flowers and we were shown around the car. Great service.
2026年3月7日
Drift Bridge Group - Walton Audi からの回答
Thank you for your fantastic 5-star review! We’re delighted to hear your experience at Walton Audi was smooth from start to finish.
It’s great to know the team supported you from the moment you arrived, kept you informed throughout, and responded quickly to your queries. We’re especially pleased you enjoyed the handover; having your car ready in the showroom with a bouquet is always a nice touch!
We really appreciate your kind words and hope you enjoy your new car. 🚗
Drift Bridge Group - Walton Audi からの回答
Thank you, Michael! We’re delighted to hear you received perfect assistance from the sales team at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Drift Bridge Group - Walton Audi からの回答
Thank you, Laura! We’re delighted to hear you found the team very helpful, friendly, and professional at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Buying a car remotely.
The buying experience was great with the online sales representative being helpful and knowledgeable and I was happy with the price paid for my new car. Unfortunately she was unable to deliver the car but arranged a pick by a driver for me. The actual sales was conducted by a Sales Manager who tied up all the paperwork and offered many add on services. When I declined online, i was offered additional services during my visit which again I declined. A big show was made of unveiling the new car, which was unnecessary in my eyes before he took less than 5 mins to show me the main functions of the car. He made various assumptions about my knowledge and understanding of the functions so I did not feel willing to ask further questions. In my view his priorities were wrong, not offering good customer service on the core product, whilst emphasising the extras to earn commission hence my 4* rating
2026年3月2日
Drift Bridge Group - Walton Audi からの回答
Thank you for your detailed feedback, Karen. We’re pleased to hear that your overall buying experience was positive and that our online sales team were helpful and knowledgeable, and that you were happy with the price of your new car from Walton Audi.
We’re sorry, however, to hear that the handover experience did not meet your expectations. The vehicle handover should always be thorough, tailored to your level of knowledge, and focused on ensuring you feel completely comfortable with your new car. We also understand your comments regarding the additional products, and we apologise if this felt prioritised over your experience.
Your feedback is really valuable and will be shared with the team to help improve how we balance product explanations with any optional extras. If you would find it helpful, we’d be more than happy to arrange a follow-up session to go through the features of your car in more detail at your convenience.
Thank you again for your honest feedback; it helps us improve our service. 🚗
Purchase of an A3
My purchase of an A3 was smooth, unpressured and uncomplicated. I was given the deal I wanted and the time to make the right choice. If you're in the market for an Audi, Drift Bridge Garage is the place you should start.
2026年3月13日
Drift Bridge Group - Walton Audi からの回答
Thank you, Michael! We’re delighted to hear your purchase of the Audi A3 was smooth, unpressured, and straightforward at Walton Audi.
It’s great to know you were given the time and support to make the right choice, along with a deal you were happy with. Your recommendation means a lot to us.
Thank you for your kind words and 5-star review; enjoy your new A3! 🚗
Drift Bridge Group - Walton Audi からの回答
Thank you for your 5-star review! We’re delighted to hear you received great service from Tony in sales at Walton Audi.
We really appreciate your kind feedback and hope to welcome you back again soon. 🚗
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