Dylan Oaks レビュー 

I ordered a personalisted necklace, only to immediately realise i'd ordered it on the front and back, not the top and front. Immediately emailed customer service. Attempted to use their online hold and edit order function, but it kept saying no order found, come back in 5 minutes. 5 days later it still says this. Then had a dispatch email, with the engraving not how we wanted it. Item has arrived, and its damaged anyway! AVOID.

Recently went into the Belfast store and I want to give a huge shout out to the 3 girls working there the day we were in - Martha, Sophie & Katie. They were the nicest bunch of girls, so professional, so helpful, so friendly. Nothing was a bother to them. Absolutely loved our time in the store and picked up some gorgeous pieces. Thank you girls for a lovely experience x

Got stud earrings . Only had them in a few hours and my ears started to swell burn and itch. Definitely not worth the price. I've wore cheaper from penneys and they never done that to me.

I had an issue with my online order emailed customer service, got a reply from Caitlin that was untrue sent screenshots etc was ignored, asked to cancel the order so I could reorder, was ignored , then got a dispatch email. Terrible customer service I would not buy from them again ! Take your business elsewhere to a company that actually has a phone number for customer service

Caitlin in the customer service team was fantastic, the responses were timely and my issue resolved in a day. Top class customer service

Fab products but an issue arose with my necklace and as soon as i got in contact with customer service it was resolved so quickly. I can’t recommend this brand enough and will definitely be buying from them again.

Very fast service,was amazed with how it was all gift boxed and the attention to detail.vey pleased indeed.would definitely buy again.

The staff in Liffey Valley today went above and beyond to help me pick the perfeft presents for my girlfriend for valentines day. Ruth was exceptionally helpful to me and made the overall experience 10/10.

Love Dylan oaks but I especially want to talk about the customer service team who are doing excellent work. Quick replies and issues resolved promptly!

Thanks guys

I recently ordered a gold engraved tennis necklace from Dylan Oaks for my mother-in-law, and it was a massive hit! The quality of the jewelry is exceptional—the gold finish is beautiful and the custom engraving added such a special, personal touch.
The customer service team ( esp Caitlin 🩷) made the whole experience seamless. They were professional, helpful, and ensured the order was processed quickly. The necklace even arrived in beautiful gift packaging, which was a lovely bonus.
Most importantly, my mother-in-law was absolutely thrilled with her gift! I highly recommend Dylan Oaks for anyone looking for high-quality, meaningful jewelry and a stress-free

Fabulous necklace, the scripted initial is beautiful & a great length chain.
Earrings lovely too. I bought this as a gift, and the recipient loved it!
The young girl in the Dublin Henry St Shop was so lovely & helpful, a real asset to the store.

After an initial misunderstanding, I want to thank Dylan Oaks for their fantastic performance and advice.

The complimentary follow up service was fabulous and the earrings I received are stunning. Thanks so much for the support I received.

I have bought online multiple times and everything always comes packaged beautifully! The jewellery is such high quality, and makes an amazing gift 💖

Love the bracelets for my girls got necklaces last year and still holding up beautiful definitely be buying again

Bought as a gift for my daughter. She absolutely loved it.

Honestly so disappointed. Bought an engraved necklace as a Christmas present. It didn’t even last a week before the chain snapped. It wasn’t caught on anything or pulled at. Literally just fell off her neck. Not what I want to hear about a gift I’ve given. The necklace looked beautiful when received so I had high hopes. I did reach out but I haven’t had any response.

I ordered Gold by mistake and the staff changed the order for me immediately The product was amazing my wife loves it and the price was excellent Can't thank the staff enough 5 ☆

I’m extremely disappointed with my experience at Dylan Oaks Belfast. I previously got a permanent bracelet with a charm from them, which was a sentimental gift, as I had a matching one done with my mum. Unfortunately, the charm pretty much disintegrated and fell off, which was upsetting given both the emotional value and the cost of the service.

When I went back into the store to get a replacement, I was met with a terrible attitude from staff. I was told they currently have no stock of permanent bracelets and that there have been no appointments available until the new year. I was then informed that they haven’t offered any appointments over Christmas or New Year because the only member of staff who does the welding is conveniently “off”.

When I asked when new appointments might be available, I was told it “depends on when the rotas come out” — which is completely unhelpful. How are customers meant to be expected to track staff rotas? We were vaguely told appointments would be available in the new year, yet when I checked online there are no appointments at all showing for January in either the Belfast or Dublin stores.

To make matters worse, Astrid & Miyu just around the corner were offering the exact same service, had plenty of stock available, and had a long queue of customers being served — which only highlighted how poorly this situation was handled at Dylan Oaks.

At this point I’m genuinely questioning whether the permanent bracelet service is even being offered anymore. Between the poor quality of the original charm, the lack of availability, and the dismissive attitude in-store, this was a really disappointing experience overall. I wouldn’t recommend this service based on how issues are handled once problems arise.