Eastpak レビュー 393

La garantie 30 ans est un argument de vente mais est un mensonge. J ai envoyé à l.adresse indiquée, mon sac à dos à réparer ou à échanger, en effet la glissière était cassée. J avais tout, la preuve d acha, la glissière est indiquée comme être garantie dans les règles générales. Le formulaire ou on me propose de réparer la glissière moyennant paiement !!!! Si le sac à dos n était pas échangeable...finalement, 2 mois plus tard je reçois mon sac non réparé...avec une explication qui n a aucun sens ...c est donc un mensonge ...eatspak ne garantie pas ses sacs à dos 30 ans.

Bonjour,
J'ai envoyé mon sac Eatspack pour refaire les lanières (qui repose sur les épaules), ils me l'ont bien changé (c'est bien mon sac j'avais des annotations à l'intérieur). Et la garantie a très bien fonctionnée (alors que je n'avais plus la facture).
J'ai envoyé à mes frais (environ 16€) mais la réparation est gratuite, je suis super contente du concept !
Et je vais pouvoir l'utiliser encore des années.

Après dans la garantie, tout n'est pas pris en charge, il faut bien lire (type les fermetures éclairs) mais je trouve qu'ils garantissent ce qui coutent le plus cher (donc je suis très satisfaite)

Terrible. Wish I had read the reviews on here before purchasing - I did stupidly think ordering direct from the manufacturer would be beneficial, but 2 weeks after placing order I still have no suitcase. My weekend vacation (the reason I needed the new cabin bag) has been and gone. Don't bother with this brand, or if you really have to, buy it from John Lewis who are actually able to deliver items you buy online. Fair enough customer service are "looking into the issue" and have offered a "refund"... doesn't really cut the mustard, when something bought and paid for is not in my possession 2 weeks later and I am told if I want it, then I have to go to the depot to collect it!!!!

j'ai envoyé en réparation 2 sac, l'un des 2 est revenu réparé, le second non ! Mailis du service SAV m'a expliqué qu'il fallait que je lave ce sac, je me suis exécuté , pas 1 fois, pas 2 fois, mais 3 fois, 3 fois ils m'ont renvoyé le sac ( la dernière fois, c'était pour une odeur de tabac froid sur le sac ! , ok l'argument imparable ), je suis dégoutté par ces gens, des hypocrites qui jouent avec les nerfs des clients. à la moindre excuse il te le retourne, et si tu n'est pas content, sache que normalement, les réparations sont initialement payantes ! pas gratuit sur 30 ans, c'est de l'arnaque, faites réparer votre sac chez une couturière professionnel !

Bonjour
J'ai reçu un mail m'informant que la livraison aurait lieu aujourd'hui entre 8h20 et 9h20, j'ai attendu, en vain ...

À 10h27 j'ai reçu un nouveau mail m'informant que mon colis était livré à un relais pickup ????

Le livreur n'a jamais sonné ne s'est jamais présenté
De qui se moque-t-on ? N'avez-vous aucune considération pour vos clients ?

Service lamentable
première commande et dernière commande chez Eastpak

SLTS

First thing they wanted me to send the damaged backpack from Australia to Germany to get the refund. That would cost me more than a new one. When they realised that they went down this route:
1-Send us the pics from the damaged areas to check the backpack is covered by the life warranty. I did and it is.
2-Send us the pics from the bar codes and brand logo. I did.
3-You need to cut the logo from the backpack and send us the picture. I did.
4-You need to send us your bank details. I did.
5-We have problems with international transfers, send them again. I did.
Same last step multiple times…
10 months and still not refunded from the life warranty they promised. Time wasters.

Never buying again this brand.

Dégoûté la garantie 30 ans c'est un grosse arnaque. Fermeture éclair cassé, j'envoie le produit à mes frais (15€) pour le faire réparer et ils m'annonce une réparation à plus de 20€. J'aurai du lire les avis avant, je me suis faite avoir!

Je suis Dégoûté, on nous vend ce produit pour sa garantie 30 ans c'est vraiment de la publicité mensongère, et en plus c'est inscrit sur l'étiquette !!! Que fait la DGCCRF!

Lo zaino sembra buono ma l'imballaggio era totalmente inadeguato!! Neanche un giro di scotch sul pacco, che risultava così aperto e alla mercé di chiunque. Sono contenta se in Belgio possano permettersi di spedire i pacchi così, ma in Italia è leggermente più rischioso... sono fortunata che nessuno ne abbia rubato il contenuto. Vedremo quanto dura questo zaino, il precedente acquistato nel 2007 ancora va alla grande (e proprio per questo paradossalmente me ne ero stancata 😁). Consegna rimandata due volte dal corriere ma questo non dipende dal sito.

Wat betreft levering top in orde. Kwaliteit is andere koek, t is de geld niet waard,echte prul. Teleurstellend, hopelijk overleefd het tot de einde van het schooljaar. En voor volgend jaar zeker Kipling

La garantie des 30 ans n'est pas respectée, si vous avez un problème il vous ignore. Bref, marque à déconseiller.

J’attends toujours mon sac à dos acheté sur ce site faisant confiance en leur livraison en 2 jours ouvrés. Sauf que mon colis est à 20 km de chez moi et que je suis au 3 eme jour bloquée. Le service client ne répond pas. C’était un cadeau pour l’anniversaire de ma fille … À fuir.

I bought a smaller backpack than I used to use, for travelling around India for several months, from Eastpak (the Travelpack) as I have a genetic condition which leaves me prone to early onset arthritis. The backpack itself is the correct size and has convenient compartments. I am pleased with these aspects of the bag.
However, the straps are attached to the backpack with very cheap plastic clips. Under minimal duress (the backpack weighed 7kg due to airline limits) these plastic clips bent out of shape and the straps clipped free of the base of the backpack. This twice caused me to drop my bag as it swung off me unexpectedly, endangering myself and my belongings. Eventually, after only using it for several days, the plastic clips broke entirely on one side.
I messaged Eastpak expressing my disappointment and explaining that I was now travelling India with a faulty backpack which I was fully expecting to be able to rely on. They took a long time to reply before finally replying with a message which was full of typos, clearly hadn't been proof-read and offered no viable solution. They said that I could return it as it was still within the return window (very difficult from India and impossible unless I wanted to carry all my belongings in carrier bags) but that I couldn't claim through warranty until that return period was over. They advised I wait until the return period was over, as if I have ample time to wait for their beaurocratic processes whilst I am on the road. Eastpak is a company which claims to enable and provide for customers in my exact situation, pursuing goals just like mine. Their inflexible policy and rushed response is infuriating. Their product is even worse - dangerous. I have been left with a very uncomfortable, unreliable bag which I have had to manually tie back together using the loose strap and a large keyring hoop.

Product great although zip has broken after limited use. Trying to return it to get fixed is a nighmare. I have sent endless email for infomation and I still do not have the correct EORI number I need to get it through customs. I would buy in a shop next time where they will replace the bag and check they cover the warranty which at the moment feels worthless

Returned an eastpak rucksack to repair centre in Germany cost £7.50 in postage, using a form provided on the Eastpak website. I had checked the warranty and the broken zip would be covered under their rules. 7 weeks later the parcel was returned to me unopened marked ‘non reclame’ on the with the postage address crossed out.
What is going on? Why do Eastpak have an form and address on their website which clearly does not exist or function - are they just blatantly wasting people’s time? They clearly do not want to honour their ‘Warranty’.

Nachdem ich bereits bestellt hatte, habe ich mit großem Schreck die Bewertungen hier gelesen.
Ich kann mich dem in keinster Weise anschließen. Im Gegenteil. Bestellung wurde nach 2 Tagen bereits über DHL geliefert. Qualität sowieso TOP.
Also, lasst euch nicht verrückt machen, habe gute Erfahrungen gemacht.
PS: bei Retouren sollte man kurz auf die E-Mail sehen und den Link anklicken, dann ist alles kein Problem.
Liebe Grüße aus Nettetal
Peter Heckershoff

I purchased 2 large transist luggage in black and cameo

1 after sales terrible with multiple emails about an issue with the combination lock which after a month of repeated emails I resolved myself on google.

2 the bag isn’t waterproof which I didn’t expect for luggage. Both bags came out of the belt with the clothes inside soaking wet. Whilst the product description doesn’t say waterproof I expect travel luggage to be waterproof. Waste of money now on these items.

They lost my parcel. I bought it Black Friday and I had to buy another one, for a very different price. Nothing in return, very poor customer service.

Ho fatto i reso e sono in attesa di rimborso. Non ho ricevuto nessun messaggio di risposta sui tempi d'attesa del reso.

Mai più nemmeno in negozio.zaino che si rompe dopo una settimana, portato a riparare e dopo un mese il negozio mi dice che hanno dovuto spedirlo in Germania, valore 50 euro e mia figlia da due mesi è senza zaino.

J ai voulu faire marcher la garantie qui est soit disant de 30 ans, concernant une fermeture eclair d'un sac eastpak.
J ai effectué, à 2 reprises, une demande préalable, mais eastpak ne répond jamais aux mails.
Leur garantie est une arnaque.