Easy Spirits レビュー 

I once thought some of the most comfortable shoes were from Easy Spirit. Bought a pair for my son's wedding late October. Loved the smaller heel and color. We walked less than a half mile to venue. Had five open bleeding blisters. Sat all evening. Two weeks later, finally healing. Easy spirit Chantal. Bought early September and wedding on 25 Oct. Both amazon and easy spirit had 30 day return. So both refused any compensation.

I ordered a couple of pairs of Easy Spirit shoes after I broke my toe. I really don't know what I would have done without them. I was able to tolerate the toe pain while wearing them, in fact it helped the healing process. So of course now, it's all I will wear.

I ordered two pairs of shoes. One pair was cancelled with no explanation. The second pair didn't fit, so I started a return process online and took the shoes to the UPS store as directed. While the website said that I would receive a full credit to my original payment method, I was given a store credit instead. After much difficulty and a lengthy phone call, I got the refund changed back to my credit card.

Buyer beware, this online vendor is scamming their customers!

Years ago Easy Spirit was a top notch company with an excellent product. I've had a foot injury all my life and Easy Spirit shoes were the only ones I could wear. Now Easy Spirit is a junk brand with absolutely no consistency in sizing. The reason for this is that they now send their orders to China, Vietnam, India and Brazil to be made up so the sizes are all over the place and usually way too small to fit.

Scam. Sent shoes back b/c they didn't fit. They said they refunded the money, but it never hit my account. Girl i spoke with said there was nothing she could do - didn't care. Terrible contact info/website.

Sizing of shoes/sandals is very inconsistent. I wear an 8 1/2 wide. Even for me two pairs of sandals that I ordered were way too wide in the material at the top of these shoes. I return them and got an 8 1/2 medium. Now these are slightly tight by the toe.And a A Lot of materials still towards the ankle. I think they changed who makes their shoes. They're horrible. I'm never buying from them again and I was a good customer for years.

I returned the Glitz shoes because there was not enough arch support and they did not look as fashionable as on the picture. It was easy to return them, but the refund was $11.00 less than I had paid. I think that they should be honest and make that policy known at the time one buys the shoes. You have to dig to find that policy on their page.

I have worn nothing but Easy Spirits since I was old enough to choose my own shoes. I just ordered shoes for my sister as she’s always complimenting on my shoes. I have at least 10 pair for all occasions, they go everywhere! I wear 6.5 narrow. Easy Spirit always has what I need. I’ve never been disappointed with this brand!! 100%

Purchase made in February 2025 the shoes aré torn,
I’m very disappointed because I'm love this shoes , and is not the first time I buy this kind of shoes
Ordered on February 3, 2025 ES-3652533, MY GUESS ITHIS SHOES WERE MADE LONG TIME AGO.

I ordered two pairs of easy spirit shoes at 30% off. I have not received them yet. Today I see them at 40% off. I waited inline 30 minutes to reach them. I was told they never give price adjustments. I asked for a supervisor & the rep said the same thing. I will never purchase shoes from the again.

Order ES-3811581 June 8
I bought two pairs of sandals on line. The shipment started on June 10 with delivery date June 13, after June 16. Apparently the order arrived to my city but someone on Easy Spirit ordered to send back the package without any notification to me. I called them on June 16 and immediately they offer a reimbursement in aprox two weeks or reorder paying the full price. Today I contacted them again and the response was the same. The agent processed the refund without considered a reshipment option.

order ES-3628562 rec'd Feb 10 returned Feb 12 UPS verified delivery As of March 31 NO CREDIT APPLIED TO RETURN

I have gotten 3 pairs of their Romy walk run sneakers over the last 9 months and they have all come apart! My aunt has bought them for me as gifts and she bought them directly from the website. The soles have detached! I'm through with their quality of shoes. There's no place to complain and after reading the reviews, it doesn't seem like they would offer any solution to the problem anyhow. Won't be buying any more.

I was a fan of Easy Spirit shoes for the comfort factor..BUT the company and the customer service is awful..
One purchase and these shoes are not cheap..THE ENTIRE SOLE CAME OFF..In one piece..OMG how did that happen ? Not glued....poor quality and a definite defect..
When tried to get some understanding and service. NOTHING If not ordered on line from them..you get no attention....I sent photos and all..NOTHING..Horrible product and horrible customer service..Will not buy them again..NEVER! EVER~

Absolutely Do not purchase from them directly. Your better off going through Amazon

They have ZERO CUSTOMER SERVICE.

Ordered shoes within one minute realized I ordered the wrong size and reached out to them. They told me there is nothing they can do, I would have to wait for it to arrive and then order the correct pair AND PAY SHIPPING AGAIN

Terrible. Not willingness to help

I ordered boots online and they did not fit. I filled out the return page twice and never got a reply. I finally called customer service to receive my return label. At that time, I found out there would be a 6.95 restocking fee even though their website said free returns. I will never order from their website again.

I put on a pair of boots which I purchased several years ago. I have taken very good care of them. I wore them to my grandson’s hockey game this past weekend and when I took them off to put them away they were pealing! How embarrassing and disappointing. They were not cheap boots. The inside looks brand new. I contacted customer service and was basically told there was nothing they could do!

The ES website (as of this writing) offers a COMFORT30 discount that did not apply at checkout: I was charged the full price for both pairs of shoes.
I immediately texted Customer Service, but they never replied by text or email.
I then Googled the phone for Customer Service and "Pierre" said they could apply the Comfort30 discount once in transit; I would need to track the package and call in again later to do this. (I told him your website says you can only adjust an order when it's in a Pending status so I needed to adjust it now, but he said he wasn't aware of your policy.) Why couldn't the discount be applied right then by Pierre when it's a discount that was meant to happen at checkout in the first place? Ridiculous! When I asked Pierre to transfer me to a supervisor, he argued with me that a supervisor wouldn't be able to help; I asked to be transferred anyway, and kept silent for over a minute and then disconnected me.
I canceled my order through the email confirmation of my order; luckily I received a second confirmation that my order was canceled/refunded.
Appalling customer service; terrible website, questionable "discounts".
I will never order directly with Easy Spirit again.

Placed an order with a gift card because they wouldn't issue a refund for a defective pair of shoes. The website kept adding things to the cart. Finally got the shoes I wanted and went through the payment process. There was no place for me to review the order and when I thought I was clicking on the credit card info, the purchase went through with the wrong shipping address. I immediately tried to contact them and the info I got is absolutely no way to correct info. I had one hour to cancel but the website is so confusing that it is difficult to find out how to do that. Told I had one hour to cancel - finally found the link and sent email to cancel but never got a confirmation. Continued to search website for a way to contact by phone and when I finally did, was told they never received the cancellation but I do have the email that I sent. Spoke to the representative who told me the order was already at the warehouse and would probably ship - now going to NC and I live in NJ and now this person is going to have to return the shoes for me. I will never order Easy Spirit again!

Ordered a pair of shoes from this company with a wrong address. Spoke to customer service 2 hours later and they couldn't correct the address and UPS couldn't correct on their end. Now the shoes have been delivered to the wrong address and ES is doing nothing to address the situation. Will probably have to wait forever for a refund or fight them to get it. Will never order from this company again and suggest others avoid them as well. Very convenient to have a system that can't change an order after 1 hour. What a crock.