ECS Tuning LLC. レビュー 4,566

I purchased this rear diffuser expecting a quality product, but after a few months of normal use, the section above the exhaust tip warped significantly. There was no external damage to my vehicle, no exposure to extreme conditions-just a clear material defect.
When I contacted ECS Tuning, they insensitively tried to blame the issue on the Southern California wildfires without even knowing where I live in relation to them.
Fires are life-threatening disasters that have destroyed homes and communities, yet ECS attempted to use them as a scapegoat to avoid standing behind their product. Once I proved that wasn't the case, they still refused to replace the diffuser under warranty and instead only offered a discounted replacement. If they truly believed the damage was my fault, they wouldn't have offered a discount at all.
Not only is this terrible customer service, but it's also incredibly tone-deaf and exploitative to blame a natural disaster just to avoid responsibility. A company that stands behind its products should take ownership of defects-not make excuses. l wouldn't recommend this diffuser or ECS Tuning's customer service.

First review was a bit poor.
A rep named Vincent came to bat and was extremely helpfull. Tried what he could to resolve some issues with incorrect parts and possibly some work arounds.
Unfortunately we had to return them. All and all , at the end of the day I was very satisfied with the end result. Customer service was very good.

Dependable supplier for BMW parts. High quality, good customer service.

I ordered the wrong part. I called customer service for help. They not only process the refund (no question asked), helped to reduce the return shipping cost from $160 (quote I got from Fedex) to $2.50 (using ECS' shipping service), but they also shipped the correct part shipping-free. I will always buy parts from them moving forward.

I have spent around $1500 with ECS in the last 3 months or so. Not impressed. Delivery being very slow, even when paying for express delivery.
I have a 2012 Mini Cooper s by the way.
A part I bought in early December failed; I requested a refund. It was denied; they clearly have no idea how the PCV system functions on a Mini. How it is diagnosed. Obviously find any lame excuse to not honor their responsibility.
I have spent my last dollar with ECS, not reliable.

If you need anything for your VW this is the place to go, great pricing, great customer service, and excellent choices. I have used these guys for everything from basic maintenance to modifications since 2012.

Basically this involved a very simple order from Canada. The item arrived within a week and it was 100% good. Some might say I'm crazy to order a $1.99 lightbulb and pay $15.00 for shipping, so I ordered two. In Canadian dollars that cost over $30.00, but I was desperate for the bulb, so I can't complain about the cost.

Ordered a RENNLINE skid plate that was supposedly in stock. Then given an extended delivery date that was not met, then extended again to after Christmas. I cancelled the order. Tired of getting jerked around.
p.s.: After reading the apology, I still wonder why the listing indicated that they were "in stock". They weren't in stock at ecs tuning and not in stock at RENNLINE.

Ordered something that showed as in stock. Delivery incrementally pushed back time and time again. 3 weeks later, still no part and no explanation for the delay. Customer service was less than polite when I cancelled my order. This was my first and last order with ECS - won't make that mistake again.

Good prices, easy to navigate website, good details & printable installation instructions, free shipping (took long while to get delivered, but wasn't in rush because too cold outside put on my car anyway), delivery of stuff was on projected time, things were as ordered.

Changing my review to 4* based on how they handled the situation below, they reached out and send me a new item, paid the duties, and I received right away.

Ordered a product on December 16th, still not received, I paid $68.18 for the product, plus $14.99 shipping, plus Canadian $25.50 in custom and services fees, and not only do I not have the product, I have to chase it with FedEx myself! I was told by ESC Tuning that the product had been damaged in transit, and to contact FedEx for more information. Any decent company would simply re-send the item.

ECS tuning is one of the very few sites I trust to order parts for my audi A4 the team there is amazing. I’ve been working with them for the past couple years. I usually work with Mike and he’s gone above and beyond for me so many times answering all my questions, and getting parts out extremely fast when I need them. I can't thank Mike enough for all the as well as everyone at ECS

they do deliver, and fast. quality goods. highly recommended

Only gave me $6 refund on a $20 item that was returned in perfect condition and never used because it didn’t fit. Never gave me a reason why. These kinds of shady business practices rub me the wrong way. There are too many other companies out there to choose from that sell the same products. Never buying from them again.

What can I say about a hard to beat one stop shop, easy to navigate site,on time shipping, never had a bad experience with returns. Highly recommend to friends and family.

3 days from Ohio in US to Sørreisa in Northern Norway (Almost the Artic Pole)

Perfect fit OE parts that were on a great Sale, and delivered quickly. What more can you ask for?

The best source for my car's OEM and aftermarket needs, and a very knowledgable and helpful staff., and they usually get it out the door the same day, even the day after a Holiday in my case. Thanks guys.

I've tried to order from this company twice. They take my order, process my payment but when I check the status of my order, not in stock. Maybe make the customer aware or the supply issue BEFORE processing the order. I'm done with this company!

I keep returning to ECS Tuning because the parts and prices are so good. The parts always fit right and are high quality, and their customer service is excellent!