Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time! On the return journey kept an I out for eflow Toll, d... ãã£ãšèŠã
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Called eflow today as I had outstanding penaltyâs that Iâve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... ãã£ãšèŠã
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Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... ãã£ãšèŠã
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If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... ãã£ãšèŠã
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Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublinâs M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
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P.O. Box 13294, South City DSU, Cork., FCK7528, ã¢ã€ã«ã©ã³ã
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
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Absolute hopeless website constantly errors
I topped up my account twice this morning, but on both occasions I received an error message; however, the amount was still deducted from my account. This is happening regularly.
2026幎1æ27æ¥
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eFlow ããã®åç
Hi Daniel,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Commendable support from Niamh
I was looking for an update on the quick way to offer a new tag as well to know the status of the returned old tag via the free post. Niamh clarified the status and acknowledged that the new tag had been ordered to reach me in 7 days to my new address.
2026幎1æ8æ¥
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eFlow ããã®åç
Hi Mahammad,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
contacted eFlow via chat and wasâŠ
contacted eFlow via chat and was assisted by Niamh, who was extremely helpful, professional, and patient. She clearly explained the process and ensured I understood the next steps. I really appreciated the excellent support and service provide
2026幎1æ12æ¥
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eFlow ããã®åç
Hi Yassine,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Have been scammed before by a fakeâŠ
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my account. As Eflow suspended my account, I could not get in to update details. I managed to pay outstanding travel ( or so I thought) and updated card but I still received a penalty notice for a journey on Jan 2nd . I had the misfortune , when I called , to speak to Padraig, or should I say listen to him. He had no interest in what I had to say/ask. He reluctantly put me through to another agent, Javed, after I had asked at least twice.
Javed was able to answer my query immediately and give me the solution and he was polite and pleasant
POOR FORM EFlow. Why are all your agents not capable of customer service.
2026幎1æ9æ¥
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eFlow ããã®åç
Hi Leonie,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I had an extremely super positiveâŠ
I had an extremely super positive experience with Niamh. Her knowledge and customer care is exceptional. She is an asset to your business.
2026幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Jean,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Niamh was responsive and very helpfulðð»
2025幎12æ18æ¥
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eFlow ããã®åç
Hi Srinivas,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I called eFlow this morning to cancelâŠ
I called eFlow this morning to cancel my account because I sold my van. I spoke with Deirdre, to whom I provided all the details she requested company information, contact number, and email. Despite giving full information and explaining clearly that I no longer own the vehicle, I was still told the direct debit could not be cancelled and the account could not be closed.
This was a very frustrating experience, and I felt the situation was not handled properly. eFlow needs to improve its customer service process and ensure staff are able to assist customers who need to close accounts after selling their vehicle. I am requesting written confirmation that my account is cancelled and no further payments will be taken.
2025幎12æ15æ¥
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eFlow ããã®åç
Hi Rocky,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service by the online chat.
I got answer to what I needed to know very quickly by staff member Niamh. Great service. Thank you.
2025幎12æ12æ¥
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eFlow ããã®åç
Hi There,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Very helpful!!
Niamh was very helpful throughout the chat and made sure I got a clear and helpful answer to any question I had!
2025幎12æ8æ¥
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eFlow ããã®åç
Hi Eabha,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service
I paid a toll for my vehicle in shop I didn't realize that time that they entered wrong registration number and I thought I cleared my payment after few days I got penalties it's made me frustrated and I called to eflow agent is very nice and she solved my problem in minutes and gave me advice for the best way to pay. Thank you so much
2025幎11æ13æ¥
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eFlow ããã®åç
Hi Srikar,
Thank you so much for your lovely feedback!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with a very helpful and veryâŠ
Dealt with a very helpful and very efficient girl called Niamh! If only all chat queries to service providers were that easy! She made the whole thing stress free!!! Well done, often the difference between having a good day or a bad day!!! ððŒððŒ
2025幎12æ4æ¥
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eFlow ããã®åç
Hi Paul,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
A Senior technical issue from m50user.
I am an m50 user and was locked out of my account. Despite numerous attempts and lots of frustration over 2 days, i could not reset password. I am
not great at It technology. Finally this evening i made a call for help from eflow and was dealt with by Romil in Cork, who was so patient and who stayed with me on the phone and expertly guided me through each technical steps, I had no knowledge of. He didnt lose patience and was remarkable in sticking with the issue which took up
alot of time. I am now back linked to my eflow account Romil is a credit to eflow. Thanks for a great service.
2025幎11æ26æ¥
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eFlow ããã®åç
Hi Betty,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Romil was so helpful and polite â weâll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
eFlow is one of the biggest scams
eFlow is one of the biggest scams on the road, just dieing to send you penalties for unsuspecting people. Very easy to pay fine but impossible to check if you were on the bit of road or not. Anyone working for them should be ashamed of themselves.
2025幎11æ16æ¥
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eFlow ããã®åç
Hi Alan,
Thank you for sharing your feedback.
We're really sorry to hear that this was your experience, and we understand how frustrating unexpected penalties can feel.
There are a number of reasons why a penalty may be issued, and the most common one is when a journey is not paid within the required timeframe.
The toll point is located between Junction 6 and Junction 7 on the M50, and drivers can plan their journeys in advance, pay online, at any Payzone outlet, or over the phone on 0818 50 10 50. Registering for an account is the easiest way to avoid penalties, as payments are taken automatically each month.
You can also check your balance online at any time.
This can be done by entering your vehicle registration and the date of travel, or by logging in if you already have an account. If anything seems unclear, our team is always here to help.
If you believe a penalty was issued in error, we will gladly investigate it. We canât do this through Trustpilot as itâs a public platform, but you can contact us directly through this link and weâll look into it for you: www.eflow.ie/contact-us.
The people working at eFlow are here to help, guide and support customers every day. We work hard to resolve issues, explain the system and prevent penalties wherever possible.
For more information, you can also visit our website and check our FAQ section, which covers many common questions and helpful tips.
We appreciate you taking the time to share your concerns.
Thanks,
Marta
eFlow Customer Service
Javed was absolutely brilliant
Javed was absolutely brilliant. So helpful and very polite. He deserves a pay rise ðâ€ïž
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Aisling,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Javed was so helpful and polite â weâll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Very good cusotmer experience
Niamh was very helpful & sorted out any u=issues quickly.
2025幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Michael,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her â it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Received a penalty that wasnt my car
Received a penalty that wasnt my car
2025幎11æ4æ¥
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eFlow ããã®åç
Hi Megan,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Problems with eFlow
I spoke with Niamh from eFlow about a recurring notification from eFlow regarding fees. There response was speedy, courteous and she sorted out my problem in record time. Couldn't have been more helpful.
2025幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi John,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her â it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
a very helpful operative and very polite
2025幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Stephen,
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Hopefully the company blows up
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Alex,
Thank you for getting in touch.
Weâre really sorry to hear you feel this way. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with Niamh and she was extremelyâŠ
Dealt with Niamh and she was extremely helpful and sorted my issue within a matter of minutes.
2025幎10æ29æ¥
èªçºçãªã¬ãã¥ãŒ
eFlow ããã®åç
Hi Frank,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her â it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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