The Electric Heating Company Ltd レビュー 

887
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... もっと見る

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5つ星のうち5の評価

Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... もっと見る

企業が回答しました

5つ星のうち5の評価

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... もっと見る

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5つ星のうち5の評価

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... もっと見る

企業が回答しました

企業情報

  1. ボイラー提供業者
  2. ・
  3. ボイラー・暖房サービス
  4. ラジエーター専門店
  5. 給湯システム提供業者
  6. 暖房器具提供業者
  7. 暖房設備施工請負業者

The Electric Heating Company Ltd について

当該企業による記述

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

連絡先

4.9

優良

TrustScore 5段階評価の5

887件のレビュー

5つ星
4つ星
3つ星
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1つ星

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4.9

すべてのレビュー

(887)

過去12か月のレビュー数: 57件

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5つ星のうち5の評価

Great Electric boiler

I recently up graded my heating & hot water system. One gas boiler does the main radiators but i chose to use an electric boiler to heat the hot water and underfloor heating circuits, i have to say the electric boiler works superbly. I have been very pleased with the ease of installation and use. I am a heating engineer, so i should know! I have a 9kw slim jim.

2023年8月31日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Great customer service

Great customer service, very helpful getting us the correct part on a boiler break down. Will definitely be using EHC in the future, cheers Henry.

2023年12月21日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Henry

Thanks for taking the time to leave a review.

5つ星のうち5の評価

We purchased the DSR Heat Retention…

We purchased the DSR Heat Retention Radiators a few weeks ago, and we are delighted with them. The customer service from EHC was brilliant. They also recommended we contact Paul to quote and install.

Paul and Neil did a great job installing all the heaters and setting up the app. We would definitely use them for future work and recommend them.

2023年11月28日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Mhairi & Jamie

Thanks for taking the time to leave a review.

5つ星のうち1の評価

We purchased an electric boiler via Screwfix which EHC supplied direct.

The boiler order from Screfix arrived direct from EHC on a broken pallet. When we took the boiler out of the box it was damaged. The damage was reported back to EHC direct but they refused to accept responsibility for the damage and refused to give a refund for the damaged boiler or accept a return. Be very careful with this company because they do not take any responsibility if something goes wrong!

2023年12月12日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Dear Just A Customer,

Thank you for taking the time to leave a review, reviews are always appreciated whether good or bad.

When it comes to damaged goods decisions are not taken lightly and all aspects are thoroughly reviewed. The damage was not reported on the day of delivery and we received multiple photos of the damage provided by yourself however on review the damage sustained did not happen whilst in the box or in transit. The boiler was collected and further reviewed with Screwfix confirming the same findings.

Best Regards

The Electric Heating Company Ltd

5つ星のうち5の評価

ContactedCustomer service

Contacted company prior to placing order and was advised of delivery and delivery was made exactly as advised.

2023年12月5日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Ronald

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Excellent reliability and back up service

For the last 12 years I have been running a Fusion E10 Electric combi boiler and had next to no issues . Just recently I needed the first of any replacement parts as to be expected and the excellent Service from John and the team in the technical department is an absolute credit to the company. Helpful is an understatement and I would recommend this company and its products to anyone in the market for any type of electric heating system. Paul from Anglesey North Wales

2023年12月7日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Thank you for your review, Paul.
We’re delighted to hear your Fusion E10 has provided such long‑term reliability and that our technical team were able to support you when needed. Your kind comments and recommendation are very much appreciated.
Kind regards
The Electric Heating Company

5つ星のうち5の評価

Great radiator - great service

Easy to choose the right radiator. Fast delivery. Easy to fit and has turned a small, very cold, downstairs toilet/cupboard/hallway extension into a toasty space.

2023年11月26日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Maria

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Informed advice

My Fusion E10 boiler needed a replacement for it's Sunvic controller so when I phoned up EHC one of the older technicians Knew what is a compatible one.
So,I ordered it and it arrived two days later,
great service,all I've got to do now is fit it!
Long live the old and experienced,where would we be without them.

2023年11月28日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Nicholas

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Excellent service from John in the…

Excellent service from John in the technical support team to help resolve an issue, and very quick dispatch of a replacement part for minimum time without a working boiler. Thank you.

2023年11月28日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Matt

Thanks for taking time to leave a review.

5つ星のうち5の評価

Amazing customer service!

I called customer support for some advice and a technical expert named Rob talked me through what I needed to know. He was professional and explained everything in simplistic terms so could understand exactly how the system worked, offering some great advice! Thanks again.

2023年11月30日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Mark

Thanks for taking the time to leave a review.

5つ星のうち2の評価

The spare part item ordered from the…

The spare part item ordered from the website arrived without the leads as shown in the spare part picture on the website.

UPDATE. Spoke with EHC and all sorted. They understood the issue and were most helpful to sort this out.

2023年11月16日
5つ星のうち5の評価

great information regarding this…

great information regarding this product.
Answered the phone promptly and called me back.
Emailed me after job regarding ongoing works needed.
thanks- great seervice

2023年11月15日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Great electric boilers and exceptional…

Great electric boilers and exceptional customer service, in fact probably the best ever. John Web from the technical department is amazing and knows his products inside out.
If you’re experiencing any technical issues with your product, call EHC, press 2 and ask for amazing John 😀

2023年11月16日
自発的なレビュー
5つ星のうち5の評価

Best Electric Heaters

Easy to use website and really fast delivery. I already knew we wanted heat retention electric radiators and EHC offered a great range if sizes and gave an easy to use guide to gel you calculate the right size heater for your rooms. We also bought the DSR unit which allows you to control the heating from your mobile or ipad which is do easy to use. You can monitor the temperature in individual rooms and programme the radiators accordingly. The radiators look great were easy to install and cost a fraction to run compared to the old electric heaters that were in the house when we moved in. They also retain the heat fir over an hour after after they switch off do our house is never cold now

2023年11月1日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Pauline

Thanks for taking the time to leave a review, it's always good to hear feedback about our products.

5つ星のうち5の評価

Proper well organised company

Good product
Super fast service
Great technical advice
Can’t fault this company without a doubt will use again

2023年10月31日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Steve

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Extremely helpful

Extremely helpful. We had to exchange a part and the chap couldn't have been more helpful.

2023年11月10日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Ann

Thanks for taking the time to leave a review.

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