The Electric Heating Company Ltd レビュー 

887
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... もっと見る

5つ星のうち5の評価

Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... もっと見る

5つ星のうち5の評価

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... もっと見る

企業が回答しました

5つ星のうち5の評価

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... もっと見る

企業が回答しました

企業情報

  1. ボイラー提供業者
  2. ・
  3. ボイラー・暖房サービス
  4. ラジエーター専門店
  5. 給湯システム提供業者
  6. 暖房器具提供業者
  7. 暖房設備施工請負業者

The Electric Heating Company Ltd について

当該企業による記述

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

連絡先

4.9

優良

TrustScore 5段階評価の5

887件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.9

すべてのレビュー

(887)

過去12か月のレビュー数: 57件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Technical Inspiration

A technical advisor that took time to go through the issues and give clear concise advice. Businesses like mine rely on satisfied customers and EHC help this happen.

2024年11月14日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Simon

Thanks for taking the time to leave a review, we do try our best when it comes to customer service.

5つ星のうち4の評価

Good

Good, accurate service, happy with it.

2024年11月8日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review. we strive to get 5 stars, is there anyway we could have made a difference with your experience.

5つ星のうち5の評価

Swift and easy ordering

Swift and easy ordering. Next day delivery with updates and follow up. Excellent service.

2024年11月13日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review.

5つ星のうち5の評価

I have always specified EHC as they are…

I have always specified EHC as they are great electric boilers and have discovered today that the aftersales and technical support are as good as the products. Thank you John for going the extra mile for my customer - without having to be pushed!

2024年11月19日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Simon

Thanks for taking the time to leave a review, i will pass your kind words on.

5つ星のうち5の評価

Good quick service.

Telephone enquiries answered quickly and informatively.
The combi boiler I ordered arrived within two working days which is pretty good.

2024年9月28日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Thank you for your review, Andrew.
We’re pleased to hear your enquiries were answered quickly and clearly, and that your boiler arrived within the expected timeframe. Your feedback is much appreciated.
Kind regards
The Electric Heating Company

5つ星のうち5の評価

Dealt with John in Technical regarding…

Dealt with John in Technical regarding a problem with our boiler. Excellent service and support. John assisted with getting us in contact with a technician to help, gave us helpful advice and went above and beyond. Thanks John.

2024年11月15日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Sue

Thanks for taking the time to leave a review.

5つ星のうち5の評価

I had damaged my radiator remote…

I had damaged my radiator remote (dropped into water while decorating!) - John was able to source a replacement for me on the day I raised contact, and had it sent to me by courier. All round it was a great interaction with the company. Would also like to say the quality of the radiator is excellent, I have had it in operation for around 6 years now without even a hint of any issues.

2024年10月24日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Kevin

Thanks for taking the time to leave a review.

5つ星のうち5の評価

EHC Technical

Thinking of fitting a new boiler, Spoke to John in technical today at EHC,
very helpful and informative, answered all my questions and concerns, not quite ready for the boiler yet but will certainly be going to this company.

2024年11月7日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi James

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Excellent customer service

Rob and the rest of the technical team were very helpful in helping us configure the new comet pv with unvented cylinder. Thanks guys.

2024年10月22日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Philip

Thanks for taking the time to leave a review

5つ星のうち5の評価

Good Company, customer service is excellent.

I manage a large private retirement development, many of the homeowners approached me seeking assistance with sourcing a Company that would change their heaters. I found EHC and as they are a local company I contacted them. It's been a great choice as they have removed older storage radiators and fitted modern electric heaters within many of the apartments. The homeowners are delighted, very pleased because the work was carried out on time and the fitters make no mess Special mention to Paul D. as he has carried out most of the work. I was that impressed that I actually had EHC fit two new radiators in my own home. I would highly recommend this company to anyone thinking of upgrading their heaters.

2024年10月25日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Stuart

Thanks for taking the time to leave a review, i will feed those kind words back to the team and also to Paul.

5つ星のうち1の評価

Slim Jim boilers keep failing

Slim Jim boiler failed in 2020, had to buy by a brand new one. Then the new boiler’s PCB (motherboard) failed last week. Unreliable product.

2024年10月15日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hello Zikara,

We’re sorry to hear about the issues you’ve experienced with your Slim Jim boiler. Customer satisfaction is essential to us, and we understand the frustration that comes with an unexpected breakdown.

While our Slim Jim boilers are designed and tested for reliability, it sounds like you’ve had a less-than-ideal experience. Your boiler is the beating heart of the heating system which is made up of a complexity of other products and components all of which work hard all year round. Boiler breakdowns can also be the result of things going wrong elsewhere in your heating system from electrical issues to water quality. We are committed to supporting our customers during these times and our Technical Support team are always on hand to provide guidance and advice.

Thank you for sharing your feedback. It helps us to continually improve and provide the best service possible."

Best Regards

The Electric Heating Company Ltd

5つ星のうち5の評価

What a company customer service is…

What a company customer service is second to none!

John in Technical is a Top Bloke!

Had problems all week with my boiler but they sorted it 👍👍

2024年10月11日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Mark

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Great service

Two years ago I purchased five German radiators from the EHC and have had a great experience every time I contacted them. Customer service and technical support staff are all a joy - very helpful, accessible and personable.

Recently, I've realised I needed an additional (final) radiator in the same range. As its cost was near prohibitive, I felt I had to approach them and was delighted that the company was able to offer me a discount for OAPs affected by the loss of winter fuel allowance.

2024年10月3日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review, i will pass the kind words on to our team.

5つ星のうち5の評価

Dealt with Craig whose customer service…

Dealt with Craig whose customer service was top notch regarding a 3 phase electrical boiler. Nothing was too much of a problem and his advice and knowledge are second to none. Brilliant company to deal with who know their stuff. Highly highly recommended.

2024年10月3日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Thank you for your review.
We’re pleased to hear Craig was able to support you with clear advice and knowledgeable service. Your recommendation is very much appreciated.
Kind regards
The Electric Heating Company

5つ星のうち5の評価

Visage Heater

Have only just unpacked my new heater today. Is now in the wall and working perfectly.
Delivery was just a couple of days after ordering. The van driver took it off the pallet and carried into our hall.
We now have four visage heaters. This one was to replace an old storage heater in the kitchen which only gave up working this year.

2024年9月9日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Tried to source a replacement Controller

Tried to source a replacement controller for some heaters....this was the only company who responded in person....fantastic. After an exchange of a few emails, and photos, John called me back and guided me to the required controller on their website...Fantastic Service !!

2024年9月27日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Richard

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Customer service was outstanding

Customer service was outstanding, delivered quickly and packed well. Hasn't been cold yet to test it to it's full potential. However looks good and easy to install

2024年9月15日
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Ian

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Love the product

Love the product, love the service and aftercare more

2024年9月25日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Hussnean

Thanks for taking the time to leave a review.

5つ星のうち5の評価

Fantastic assistance and advice from…

Fantastic assistance and advice from John (Product Support Engineer), who was incredibly helpful, patient and understanding who helped me reset our boiler and got it all working again. I could not have done it without him!
Thanks again John.

2024年9月13日
自発的なレビュー
The Electric Heating Company Ltd ロゴ

The Electric Heating Company Ltd からの回答

Hi Nicole

Thanks for taking the time to leave a review.

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