Electrical Discount UK レビュー 

Had a TV that stopped working, consumer rights say it should last a reasonable amount of time which it definitely didn't. They just fobbed me off. I didn't have the fight in me to take it further so had to buy another. Wouldn't use them again.

I restocked my freezer with a large amount of meat recently, and checked it had fully frozen the next day, to find the freezer wasn’t working to full capacity and some items were only partially frozen.
So to avoid the meat going bad, searched for a replacement fridge freezer for next day delivery.
I found Electrical Discount UK., they promised next day delivery before 1 pm if ordered if ordered before 1pm.
I placed the order online almost £400 including the delivery extra £25 next day delivery charge.
I expected some instant tracking link but got nothing.
I called their office straightaway, and spoke to the only person that answers that line. I told him I had only placed the order with their company in order to get the product before 1pm to stop the food going bad, He said not to worry their courier would be in touch with me soon today.
I waited until 4.30 and called Electrical discount UK again, but no answer. I tried again a few times before 5pm leaving voicemails. I got no response.
I called the next day again no answer and left more voicemails.
I finally got to speak to the same person again he knew nothing about the voicemails I had left or the delivery.
He said he’d look on the system. He then found out that the courier had not even collected the item from their warehouse, and I wouldn’t get it today as contacted, and he’s get in touch with the courier and make sure I got it tomorrow. And also that I’d get a response from the courier about the probably likelihood that I have to dispose of the meat and would be done to compensate me for that.
I also asked why he didn’t respond to my voicemails or answer the phone yesterday afternoon, he said he had the afternoon off and there is no one else employed to cover.
I said as you promised next day there should be active and productive tracking otherwise you are mid-selling and getting sales by deception, I got a noncommittal response.
The day passed with me leaving more voicemails, and nothing.
The following day ( Friday) I called and spoke to someone more senior they by chance answered the phone as I guess the normal chap was on walk about again.
Again I had to explain the whole this all over again, He looked into and said I would not now receive it today (Friday 2 days late) but on Monday (6 days late) I said the meat would definitely have to be thrown away now, and that I held their company responsible not the courier, as I contracted with Electrical discount UK not the courier and that it was them that advertise next day not the courier.
He agreed and asked me to send proof of purchase of the meat and photos, and he would then take it up with this director.
I said if they did not reimburse me for the loss I’d claim it back from my credit card company and write honest and accurate reviews.
He agreed the service was bad and not properly track d and admitted this has happened more than once before.
He said they would stop offering and advertising the next day delivery as they were not able to deliver it reliably, however they are still offering next day delivery on their website!
I supplied the proof of purchase and photos.
I heard nothing and called in again this Monday, I spoke to the same person that was putting it through to the director, he said we are waiting for the courier to make and offer, I told him I have a contract only with Electrical discount UK and what ever they negotiated with their courier was irrelevant to my contract with Electrical discount UK, He refused to do anything more, I told him I’d go to my credit card company, he said go on then, that’s what I have done, I still have had not response from Electrical discount UK
They say they have a call centre, there is one person that sometimes answered the phone if he is not having half a day off or doing other duties!

See the conditions the display for next day delivery

Deliveries
To offer you the best possible service, as well as using our own fleet of vehicles, we work very closely with specialist 2-man carriers and parcel carriers.

Most postcode areas can be delivered within 2-5 working days.

NEXT WORKING DAY DELIVERY is available on selected postocdes (if ordered before 1pm) for £24.95.

Very poor and extremely disappointing experience with Electrical Discount UK.

I purchased a £3,000 Samsung flagship TV which developed a major fault after just 43 days of ownership. For a premium product at this price, I expected EDUK to show some ownership of the problem and offer a sensible resolution. Instead, my request for a replacement or refund has been refused and I have simply been directed into Samsung’s repair/warranty process.

I have cooperated fully throughout, including allowing an engineer to attempt a repair at my home. That repair was unsuccessful and the TV has now had to be taken away for further diagnosis and repair. I am currently facing being without the television for a minimum of three weeks — roughly half the amount of time I had actually owned and enjoyed it before it failed.

What frustrates me most is the apparent lack of interest from EDUK in the overall customer experience. My contract was with them, I paid them £3,000 for what was supposed to be a brand-new premium television, yet when it developed a serious fault after only six weeks, I feel their response has essentially been to hide behind the manufacturer’s warranty process.

I am now left with a £3,000 television that has already required an unsuccessful repair attempt and is being taken apart and repaired after barely six weeks of use. That is certainly not what I believed I was paying for when purchasing a brand-new flagship TV.

To make the whole purchase even worse, my TopCashback claim relating to the order was also declined, costing me over £100. I have used TopCashback extensively and followed the same tracking process I have successfully used on numerous other purchases, so I am confident the transaction was tracked correctly. I have also since seen reviews from other customers reporting similar cashback problems with EDUK. Based on my experience, I certainly would not factor any advertised cashback into your purchasing decision.

Products can occasionally go wrong, but it is how a retailer responds when they do that determines whether I would ever use them again. Based on my experience, Electrical Discount UK have handled this extremely poorly. Graham has communicated with me, which I acknowledge, but ultimately EDUK appear to have left the entire resolution to Samsung’s discretion. I have personally had to deal with Samsung and the repair process throughout, with very little practical involvement or ownership from the retailer that actually sold me the TV.

What should have been an exciting premium purchase has turned into weeks of frustration, inconvenience and regret.

I would not purchase from Electrical Discount UK again. If you are considering buying an expensive item from them, I would strongly recommend considering what level of support you are likely to receive if something goes wrong after the first 30 days.

Based on my experience, I wish I had purchased elsewhere.

Do not order from this seller.
I ordered an oven through B&Qs verified seller (Electrical Discount UK) on the 23 July 2026, for a tenant on the B&Q website. They gave me a date for delivery of between the 27 and 31st of July.
Nothing heard until 31st at 2.15pm. I received an email from B@Q telling me their verified seller did not have it in stock and would I like a refund. So it took them 8 days to inform me that it was not in stock.
They could not or would not give me a date of when they would be back in stock. They didn't even offer me an alternative make. I explained that the tenant had a new born baby and was relying on delivery. Not sure how B&Q vet their so called verified sellers but can't be very thorough. Awful service, never again.

Best price on the Internet on my TCL 55 inch TV.
They use they're own delivery man, Jimmy who called prior to delivery and was very friendly and helpful.
Would definitely shop with these again, highly recommended.

Paid for delivery and picked a day, turned up 24hrs later than date picked.
Product is fine and as described.
Purchased via TopCashBack link, they’ve now refused to pay out. Had hundreds through them so know how to claim).

I can truly say this is one of the best experiences I have had of dealing with any company at anytime in my life! I purchased a Tumble Dryer from electrical discount and to be honest I was a bit nervous as I had never heard of them before and was anxious about any after care, but the item was cheaper than anywhere else so I went with it. I was kept up to date about the purchase, the delivery was perfect and exactly on time. However when the item arrived there was a dent in the side ( this happens in warehouses I understand this having worked in an electrical shop myself, many years ago) My item wasn't even out the packaging and I took a photo of the dent, called Electrical Discount and this is when the magic happened, the phone was answered after a few rings by a person! The gentleman was lovely and helpful, he apologised, sent me an email asling me to reply with a photo of the damage. I said I'm not fussy for a replacement as it's so near xmas (this was a gift for my son but the damage was on the side so not too nticeable) it's a hassle for everyone to get a replacement but I would like a refund for an amount equating to the damage. This was agreed and a refund processed within half an ahour. Absoultely fantastic! I will get all of my electrical goods from this company in future. I also called back again today as I needed the serial number to register the guarantee. Again same lovely man emailed all the details within seconds. 10/10 Electrical discount UK and your Customer Service dept deserve a pay rise! Thank you!

I purchased a Montpellier cooker from Electrical Discount (Order No. 000013625), but there was a manufacturer's mechanical problem with the cooker.

I informed Electrical Discount, and (at my request) they brought me a replacement cooker. Unfortunately, this second cooker also had the same problem: this problem was confirmed by the delivery driver, Jimmy. Thus, both cookers were returned.

As the cooker was in the 14 day cooling off period, Electrical Discount refunded me immediately; in fact, within 24 hours.

I found Simon to have been very helpful during this annoying period: I say annoying because Montpellier UK refused to accept the fault under their manufacturer's guarantee. The delivery and pick up service was also efficient, and Jimmy was very helpful in confirming the manufacturer's mechanical fault.

Great customer service and very prompt in refunding. It was a pleasure doing business with them.

They leave items on the website when they are no longer in stock. Take your money and tell you after.

I presume to generate themself extra traffic.

Be wary as you may waste your time and be without your funds unnecessarily.

Excellent service

Fridge freezer perfect - Great company .. easy process … sorted out my error on sizing quickly and efficiently .. would highly recommend

Bought a tumble dryer via amazon but it was cancelled without giving a reason. The following day the same item is found in the amazon but selling at a higher price. Yet the refund is still not received. It’s such a bad experience and I won’t buy from it again.

Fantastic customer service from start to finish. Delivery was on time and driver very polite. Nothing too much trouble. Great price as well for my AEG heat pump dryer. Well done

Ordered a tumble dryer on Sunday.
The website gave a delivery day of Thursday, as did the confirmation email.
Received a message from the courier mid morning on Thursday, having stayed at home for the delivery, giving me a time slot on Friday. Tracking shows that the order wasn't uploaded to them until Wednesday.
The courier was fine and it was delivered on Friday, the problem appears to be down to EDUK.
Taking a day at home to wait for a delivery is NOT trivial and this could have been avoided if EDUK simply organised themselves better and communicated with the courier & their customers.

Ordered a built in dishwasher, called to check it was in stock as only said 1, sales office confirmed it was and gave estimated delivery for my location, ordered via website, got an email afterward to confirm delivery is booked, delivery was quick and the driver was friendly and delivered into kitchen, now been fitted and works very well, would used Electrical Discount UK again which may be soon as need new oven

Great company and service, would highly recommend!

Perfect service and amazing staff.

My oven recently went kaputt and I desperately needed a replacement fast. I bought a TV from EDUK a while ago and had a really good experience with them, so thought I'd have a look on their website for an oven. They have a good range of ovens, all reasonably priced. I contacted customer service as I was struggling to decide between two ovens; they were supportive and professional in helping me decide which one to get. Due to work commitments, I used the named day delivery and had no issues with the delivery of the oven. Thanks once again for excellent service!

Just didn't turn up no phone calls nothing waited in all day.i would avoid this company.

Completely misled and let down by the paid for extra cost delivery. The only reason I chose this company over Currys was the next day delivery promise for the same Hotpoint Dishwasher. Not only did they not deliver on Friday as paid for expected they will not deliver until Monday! We had many people staying for a celebration and no Dishwasher so we had to miss some of the celebration washing up! No response from their customer services and the appliance was with their distribution on Thursday so it's not an out of stock issue. Zero responses from them avoid like the plague and use Currys we will not make this mistake again not will our guests buy from these con merchants again.