Went out of business no surprise. Bike quality was pretty good. Customer service and fulfillment were horrible. No wonder they went under.
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Go out of business. Your website is crap. Put a human on the phone, enough with the useless chatbot. A full month and 14 days I've been on the site, submitted my phone number and emailed several times... ãã£ãšèŠã
The customer support at Electric Bike Company is great. After ordering my Model R online, I had to contact EBC a couple times with a few questions. I talked with a sales representative as well as usin... ãã£ãšèŠã
The bicycles were shipped sooner than expected and were packed very well and arrived undamaged. We really like them and was able to take mine to Oregon with me. They have been operating trouble free a... ãã£ãšèŠã
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Small electric bike company that hand-builds each bike custom made to order in Newport Beach, CA before thoroughly inspecting for optimal safety and quality then shipping FULLY assembled anywhere in the world.
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1351 Logan Ave, Suite A, 92626, Costa Mesa, ç±³åœ
- 949-264-4080
- info@electricbikecompany.com
- www.electricbikecompany.com
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I have bought 4 bikes two are extremelyâŠ
I have bought 4 bikes two are extremely noisy the back spring loaded rear tire vibrates badly , put a towel under clamp helps a little but not a solution
My seat will not stay locked in place no matter how much I tighten the Allen nuts
2023幎3æ21æ¥
Electric Bike Company Â®ïž ããã®åç
Hi Jerry,
We are sorry to hear that. Someone from our customer support team will be contacting you to resolve. Best, EBC Team
Nosel Bikes
I purchased 3 bikes from you in the last 2 years. Love them, but have had some issues with some of the parts. !. Replaced the throttle on one bike when it broke.2. replaced the accelerator 3 Times on the same bike because the accelerator throttle broke 3,Replaced the seat on the same bike when the spring broke. I absorbed the cost on all the replacement parts. I have kept all 3 bikes in excellent condition and I think this a little excessive for bikes that are only 2 years old
2023幎3æ18æ¥
Electric Bike Company Â®ïž ããã®åç
Hi John,
We are sorry to hear that. Someone from our customer support team will be contacting you to resolve. Best, EBC Team.
I love that you can customize your bikeâŠ
I love that you can customize your bike and make it original for you. This bike is very well built and so far my experience with it has been great. Shipping to home was excellent and 90% assembled upon arrival. If I was to offer a small criticism, the front head light isn't very bright and could be improved.
2022幎12æ20æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you D Beeney for letting us know. We always value feedback to help improve our products and will look into this. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
The level of customer service andâŠ
The level of customer service and selection has been beyond impressive! Strongly recommend EBC!!!!
2023幎3æ18æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Tanya for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
American made
American made. Beautiful bike. Additional questions were answered in a timely manner.
2022幎12æ12æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you David for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
So glad we made the purchase!
After double knee replacements, I thought my bike riding days were behind me, because my knees couldnât take pedaling up hills. Now, with just a little assist up hills, Iâm able to enjoy riding once again pain free.
2022幎12æ4æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Susan for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Seriously poor customer service
Seriously poor customer service! I got a staple in my tire and took it to them to get fixed and when I rode it next I got another flat. I took it back in and they tried to charge me full labor and parts to repair when they never took out the nail in the first place!!! Several issues with the company but we do like our bikes.
2022幎12æ2æ¥
Electric Bike Company Â®ïž ããã®åç
Hi Chelsea,
We are sorry to hear that. If this happens again, please visit one of our showrooms location and talk to the manager on site to help resolve this issue. Best, EBC Team.
A part was missing
A part was missing, and the company swiftly sent a replacement part. The bike performs very well so far, 10/10!
2022幎12æ7æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Earl for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
We love love love our EBC bikes!!!
To start with- we love love love our bikes! I purchased a model Y and my husband a model X (with the battery in the basket.) He is 6â 4â and was worried about the frame fitting his height. He did have to buy a longer seat post to get the leg extension he needed. The longer seat post did the trick, but we wish more bike companies would have a larger frame for tall and heavy folks. We ordered our bikes in basic red and black colors to expedite the process and keep our costs lower. However the model Y was held up for twice as long as the typical build time. Shipping was a disappointment, because the EBC website specifically assured there would be a notice of shipping and an actual delivery time window at your home. Instead I came home from lunch one afternoon to a huge container sitting in the rain. Unfortunately it was smooshed on one side. My husband came home early from work to get them out of the rain. The smooshed packaging did damage one of the bikesâ controller/computer, chain guard and basket. We contacted the company and were sent a new controller, chain guard and touch up paint within a couple of weeks. (It was two weeks of hard sweaty pedaling for me; as I was too excited to ride my old bike next to my husbandâs handsome new EBC. Ha ha ha!) The bikes themselves are a dream to ride. We like the position of the thumb throttle. The fit and finish of the bikes are gorgeous. I ordered the EBC suspension seat post for the model Y. Definitely worth the extra $99. The suspension really makes the ride smooth. The five levels of pedaling and the throttle are great for getting the individual level of workout or leisurely ride you want on any excursion. We ride shorter nightly stints around home and longer day trips on weekends. The bikes have performed very well on both hard surface and gravel trails. I just wish we didnât live in WIsconsin where we canât ride during winter months. This purchase was a big investment for us, so we were also glad to support an American company who uses mostly American made components. Lastly, I love that no one in our community has these bikes. They generate a lots of interest, compliments and questions. So glad we bought these!!!!!
2022幎9æ22æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Customer for letting us know the shipping experience you had and apologies for the inconvenience. We will look into this so that something like this doesn't happen again. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Electric Bike Company Â®ïž ããã®åç
Thank you Jeffrey for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Best cruiser e-bikes on the planet!
2022幎12æ6æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Customer for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Electric Bike Company Delivers
Bikes were built according to our specs, packed very well, and arrived in good shape. They are beautifully crafted machines!
2022幎12æ6æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Gregory for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Awesome company
Awesome company. Great shipping for super quality bikes. I am 6'2" and the bikes are very comfortable. The charging is great, they are very well built, and they look awesome. Every time we ride, at least one person comments on our great bikes.
Get one. You won't be disappointed
2022幎11æ26æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Elizabeth for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Electric Bike Company Â®ïž ããã®åç
Thank you Georgia for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
These bikes are life changing
These bikes are life changing . I bought 2 model S bikes and have just under 10k miles on them and all I have had to repair replace are the tires and brakes . This is one of the best investments I have ever made. Looking to get two more model R next.
2022幎12æ3æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Patrick for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Jeff at Brookhurst and Hamilton wasâŠ
Jeff at Brookhurst and Hamilton was very helpful and friendly! He got me all set up with just the bike I was looking for. Go check them out, highly recommend!
2022幎11æ26æ¥
Electric Bike Company Â®ïž ããã®åç
Thank you Jeff for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, donât forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Not well designed for real life
The bike is not as well designed as promoted. It is very heavy (70lbs), and although I am strong as a woman I regularly fall over on the bike while starting on any kind of incline because you cannot pedal, and although I have gotten used to engaging power at 1 or 2 to start it is awkward and scary. Also, the wheel base is so long that turning corner or around is extremely difficult, and again I have fallen over. Do not buy this bike unless you are strong and expect to only go on long straight lines. Also, I received a dead battery, which took a while to replace. I would not recommend this bike and wish I hadn't bought it.
2022幎4æ1æ¥
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I contacted someone at the company andâŠ
I contacted someone at the company and told them what I was looking for and at what price and he recommended a certain model I ended up purchasing that model and its perfect.
2022幎12æ10æ¥
David Hawkins
David Hawkins, February 28, 2023. I live on the upper Texas Gulf Coast. I chose EBC because they developed their business in a coastal community. EBCâs products are designed to withstand the rigors of salt and humidity.
2023幎3æ1æ¥
Love love the bikes
Love love the bikes. So cool to see the crate of 2 bikes arrive then wheel them out and be riding five minutes later. Immediate gratification
2023幎2æ28æ¥
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