Electric Combi Boilers Company レビュー 

Electric Combi Boilers Company からの回答

2025年7月30日

hanks so much for your kind words! We'll be sure to pass your message along to Jaz — he always goes the extra mile. Really pleased to hear your boiler’s sorted and the service hit the mark. We're here anytime you need us.

Letizia
- The ECBC Team

Electric Combi Boilers Company からの回答

2025年7月30日

Thanks a lot for taking the time to share this! We're so pleased to hear Jaz was able to diagnose and fix the issue so quickly — he's a real pro. Great to know his advice was helpful too. We really appreciate the recommendation and are always here if you need us again.

Letizia
- The ECBC Team

Electric Combi Boilers Company からの回答

2025年7月30日

Thank you for the great feedback! We're glad Jaz made a strong impression — he’s all about clear communication and getting the job done right. We’d be happy to help again whenever you need us.

Letizia
The ECBC Team

Electric Combi Boilers Company からの回答

2025年7月11日

Hello Scott,
Thank you for your feedback, we learn from every one of them, good and bad. I just wanted to clarify a couple of things about the quote.

I've reviewed the notes from the engineer's visit, and I want to give a bit of context around the labour cost. This wasn’t just about flushing two rads and a towel rail. The system showed signs of contamination, with rusty water present. The pipework has been altered in the past and is not in the best shape—hence the recommendation for a proper power flush and clean, especially to protect the new boiler and maintain warranty compliance.

As for the install cost, the property needs a full combi swap, including the boiler being repositioned, upgraded safety measures, electrical and plumbing compliance, and certification. It’s not a basic plug-and-play job, and we quote to cover the full scope without leaving you exposed to surprise extras or warranty issues later down the line. We never inflate quotes to discourage business, but we won’t cut corners either.

If you'd prefer to proceed using your own installer, that’s completely fine—we’re still happy to support with configuration over video or phone if you decide to go ahead with one of our boilers.

If there's anything else we can help with, don't hesitate to contact us.

Best regards,

Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2025年6月23日

Hi Maria, thank you for your feedback. For transparency, here is the full timeline:

11 June – Your boiler was dispatched. Our internal mistake: it was booked as an upgraded fixed-day delivery instead of the standard 3–5 working days, and this wasn't communicated to you.

13 June – Delivery was attempted without prior notice. You weren’t informed or contacted with an ETA. That was a failure on the delivery company's part. We absorbed the redelivery fee (£80).

14 June – You asked -via email- for the delivery to be scheduled for Tuesday 17 June, as your plumber would be on site.

16 June – We processed and confirmed this internally.

17 June – You requested an ETA. We replied that morning, confirming the pallet was out for delivery and the delivery company would call 1 hour before. Delivery didn’t happen due to a truck breakdown. The depot failed to contact you. We only found out at 4:22 PM after multiple chases.

18 June – New ETA (9:50–10:50 AM) was sent. Delivery was cancelled on-site after your team declined to bring the boiler up, which you acknowledged was fine. You then requested delivery for Friday, 21 June.

19 June – Our Team spoke with you repeatedly -via phone and email- and rebooked the delivery for next-day AM.

20 June – Delivery arrived at 2 PM instead of before noon, despite our AM request. After you informed us the plumber had been booked and were understandably upset, we asked for the driver's number (which we don’t have access to), contacted him directly, and managed to have your delivery prioritised—he arrived by 14:08. You raised a formal complaint and we shared our senior management contact as requested.

While the initial booking mistake was ours, and we owned that, from that point forward, we chased the delivery company, covered the reattempt, and took every step possible to get your boiler delivered within a very tight window.

We understand the frustration caused, especially when third-party couriers fail to communicate. As stated in our Terms & Conditions, we work with third-party carriers and cannot be held responsible for their delays or route disruptions. However, that doesn’t excuse the lack of communication or your poor experience. We take this seriously and are reviewing our SLAs and expectations with the delivery network to prevent this from happening again.

Letizia F.
— ECBC Team

Electric Combi Boilers Company からの回答

2025年6月9日

Thank you, C!

Electric Combi Boilers Company からの回答

2025年4月28日

Dear Simon,

Thank you for sharing your feedback again.

We have already responded to your review on Google Reviews and also replied to your complaint email directly. As mentioned, we apologise for the inconvenience you experienced and, although our Terms and Conditions state that survey fees are non-refundable, we have processed a full refund for you as a gesture of goodwill.

Different companies have different policies, and we clearly state on our website and communications that our surveys are not free of charge. The survey fee covers the cost of arranging for an engineer to attend, assess the installation requirements, and provide a formal quotation.

We have not heard back from you since our last communication, but the refund has already been processed to resolve the matter.

We have taken on board your feedback and applied measures to ensure our team and processes continue to improve.

I wish you all the best with your project.

Kind regards,


Letizia F.
ECBC Admin Team

Electric Combi Boilers Company からの回答

2025年4月7日

Hi Heli,
Thank you for taking the time to share your feedback. We're glad to hear you found our customer service helpful and appreciated Jaz’s support—he really is excellent at what he does.

We’re sorry to hear you've had ongoing issues and concerns around servicing costs. We understand how frustrating that can be and appreciate your honesty. In many cases, continuous faults can be linked to external factors such as water quality, installation conditions, etc.; we always aim to help identify these where possible.

Your comments are noted, and we’ll make sure they’re passed on to the product team as we continue improving what we offer. If there's anything else we can assist you with, don’t hesitate to get in touch—we’re here to help.


Kind regards,
Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2025年4月7日

Hi Margot,
Thank you for your kind words. We're glad our team left a professional impression—it means a lot. We're always here if you need us.

Kind regards,
Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2025年4月7日

Hi Jessilda,
Thanks so much for the recommendation! We're thrilled to hear Jaz got everything up and running smoothly—he’s truly one of the best. Don’t hesitate to reach out if you need us again.

Kind regards,
Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2025年4月7日

Hi Chris,
Thanks for the great feedback! We're glad you felt supported throughout and that our engineer got things running smoothly. We really appreciate the trust and recommendation.

Kind regards,
Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2025年2月5日

Hello Ian,

Thank you for your fantastic review! We're so pleased to hear that our team has been helpful and that you're happy with your boiler even after a year. Your recommendation means a lot to us, and we're always here if you ever need any support. Thanks again for choosing Electric Combi Boiler Company!

Sally
ECBC Support Team

Electric Combi Boilers Company からの回答

2024年12月30日

Hi James,

Thank you so much for taking the time to share your experience—it genuinely made our day! We’re so glad to hear your Elektra boiler served you well for four years and that our team could step in quickly when you needed us, especially over the holidays.

We know how stressful it can be when something goes wrong, so we’re always ready to help, no matter the time of year. It’s fantastic to hear that our engineers and office team made such a positive impression—we’ll be sure to pass on your kind words.

If you ever need anything in the future, you know where to find us. Thanks again for your continued support, James!

May you have a wonderful 2025!

Best regards,

Letizia
ECBC Support Team

Electric Combi Boilers Company からの回答

2024年12月30日

Hello Elliot,

Thank you for sharing your feedback. While I’m glad to hear you recognize the boilers as a great product, I’m genuinely sorry that the seals have let you down and caused such frustration.

We understand how important it is for every component to match the quality of the boiler itself, and it’s clear we fell short here. Your feedback on the seals is well taken, and we’re actively working with our suppliers to ensure this issue is addressed and doesn’t impact others moving forward.

Your trust in purchasing 15 boilers from us is something we greatly value, and I’d like to assure you that we’re committed to improving both the product and our after-sales service. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Thank you again for your honest review—we appreciate you bringing this to our attention, and we’ll use it to ensure we do better.

Best regards and Happy 2025,

Letizia
ECBC Support Team

Electric Combi Boilers Company からの回答

2024年11月13日

Thank you for the wonderful feedback! We're thrilled Jaz could step in, diagnose the issue quickly, and provide top-notch support. We’re proud to have him on our team! If you ever need anything, we’re just a message away. 🔧😊

Electric Combi Boilers Company からの回答

2025年4月7日

Hi Muneeza,
Thank you for your kind words. We're pleased to hear you had a smooth experience and that our team and engineer could support you throughout. Your feedback is truly appreciated.

Kind regards,
Letizia F.
ECBC Team

Electric Combi Boilers Company からの回答

2024年10月16日

Thank you so much for your kind words! 😊 We completely agree—no one ever wants to deal with boiler issues, but we're so glad Jaz was able to step in and save the day! He's definitely one of the best, and we’re lucky to have him on our team.

If you ever need anything else, don’t hesitate to reach out. Thanks again for sharing your experience with us!

Best regards,
Letizia
ECBC Support Team

Electric Combi Boilers Company からの回答

2024年10月11日

Hello Steve,

While we appreciate your feedback, it’s important to address the facts surrounding your recent service experience.

Your boiler purchased in November 2020, required three callouts over the years, all of which were handled promptly by our team. The breakdowns stemmed from specific issues, including improper installation and wear over time, which were addressed with the appropriate repairs.

During your most recent callout on 04.10.2024, we communicated both verbally and in writing that the service charge does not include the cost of spare parts. This information was confirmed via text message, by our engineer at the time of service, and in follow-up calls from our team. Our Team did its best to accommodate your repair as soon as possible providing priority scheduling and moving your service forward as soon as a slot became available without an emergency booking added charge.

While you initially refused to pay for the necessary parts, once our engineer communicated that the repair could not proceed without payment or authorisation for the parts, you agreed to make the payment. Despite this agreement, and several reminders over the course of eight days, the payment has not been received. As per our standard policy, we informed you that a late payment fee would apply if payment remained outstanding.

We are committed to providing quality service and ensuring our customers are satisfied. However, we expect mutual respect in all interactions. While frustrations are understandable, using threats of defamatory reviews as a means to avoid payment is unacceptable. We stand by the professionalism and integrity of our team and the service provided.

We’re happy to resolve any remaining issues, but we cannot tolerate disrespect towards our employees or the misrepresentation of facts. If you would like to discuss this matter further, please contact our Customer Service Team directly.

Regards,

Letizia F.
ECBC Support Team

Electric Combi Boilers Company からの回答

2024年9月19日

Thank you for your thoughtful review! I'm happy to hear that Jaz was able to identify and resolve the issue with your boiler quickly. His dedication to ensuring everything was sorted—including the thermostat installation—is exactly the level of service we strive for. Your recommendation means a lot to us. Stay warm.

Letizia
ECBC Team

Electric Combi Boilers Company からの回答

2024年8月30日

Hi Kaitlin,

Wow! Thank you so much for this amazing review! 🌟

We’re thrilled to hear about your positive experience from start to finish! It’s fantastic to know that our team, from Jessi, the wonderful lady on the phone, to Jaz, our engineer, made such a great impression.

We take a lot of pride in providing clear communication, great service, and knowledgeable support, and it’s wonderful to see those efforts reflected in your feedback.

Jessi and Jaz will be delighted to hear your kind words! We’re so glad they could guide you through everything and ensure you felt comfortable using your new boiler.

Thank you again for choosing us and for recommending us to others! If you ever need anything in the future, don’t hesitate to give us a call – we’ll always be here to help.

Warmest regards,

Letizia
ECBC Team