ThermoSphere レビュー 

ThermoSphere からの回答

2026年8月21日

Hi MB,

Thank you, that's a great read, thanks for taking the time to share. Sam is chuffed to bits with your feedback! We always aim for excellent customer service, so it's good to hear it came across.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年8月21日

Thanks for your feedback Amanda. Glad we were easy to get hold and sort. Give us a shout any time if needed.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年8月21日

Hi Mike,

Thank you for the excellent and detailed review, we really appreciate it. We'll make sure Alaska, Travis, Damian, Quiana and Rhylan all see it. It's been a strong start with you too and we are glad the product is doing what it should straight out of the box. Here's to building upon it.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年8月21日

Hi Instil Design,

Thank you. We know how important a quick delivery is and great UK customer service. Thanks for choosing ThermoSphere.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年8月21日

Thanks Mark. Good to hear the phone was answered quickly and that you got your new thermostat set up without a fuss. If you need anything else, just give us a call.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年8月21日

Thanks for taking the time to leave this. We'll pass it on to Alaska, who will be pleased to hear it. Glad we could point you in the right direction.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月27日

Hi MKM Building Supplies Macclesf,

Thank you for the kind words. Great to hear, we'll pass that on to Darby. We look forward to our continued work together.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月17日

Hi Kevin,

Thanks for your kind words. It's good to hear Darby was able to get you sorted quickly and that the sensor turned up the next morning. Hope the underfloor heating is running nicely now.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月15日

Hi Smiffy,

Thank you for your review. We're glad we were able to resolve your problem.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月9日

Hi Kevin,

Great to hear this, especially from someone who has used us so many times. Quick quotes and good prices are what we aim for, so it's good to know that's coming through.

You know where we are and we look forward to our continued work together.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月8日

Hi Sav, thank you for taking the time to share this feedback, and I'm sorry to hear the experience hasn't matched what you expected.

On the wifi point, that's a completely fair thing to want reassurance on. To connect any smart thermostat to an app so you can control it remotely, the device does need your wifi credentials, in the same way any smart bulb, plug, doorbell or even laptop would. Your password is used only to join your local network and isn't visible to us or stored insecurely, but we know it's natural to feel uneasy handing that over, and we'd rather you feel informed than just take our word for it. If you'd like, we're happy to point you to more detail on exactly how the connection and data handling works.

On the display staying lit, I'm sorry the light is disrupting your bedroom. Depending on the model, there is a way to dim the backlight so it goes dark in standby, unless it is one of our legacy models. It sounds like this wasn't resolved when you spoke with our team, which isn't the outcome we want. Could you pop us a message with your thermostat model? I'd like to personally make sure this gets sorted, or at least confirmed properly, rather than leaving you with a fix that didn't work.

Thanks again for the honest review. It genuinely helps us improve. Sam.

ThermoSphere からの回答

2026年7月1日

Hi Sarah,

An amazing review, thank you! It is great when the little things, like being quick to help and easy to deal with, come through so clearly.

This level of customer experience is exactly what we aim to achieve. Thanks again for taking the time to write this review and we look forward to our continued work together.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年7月1日

Hi Ed,

Thanks for taking the time to write this review. It’s great we were able to come to a quick resolution. If you have any further questions, please feel free to contact us.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月22日

Hi customer,

Thank you for such a thorough and honest account. We're sorry the thermostats caused problems early on and we appreciate your patience while we worked through it with you. Glad the replacements are up and running properly now. Thanks again for taking the time to write this up.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月22日

Hi Iain,

Thank you so much for this review, what a lovely message to read. We'll pass your kind words straight on to Alaska, who will be really pleased to hear it. We're glad you felt well looked after.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月15日

Hi Inderjeet,

Thank you so much for taking the time to leave us a five-star review, it really means a lot to the team. We're sorry to hear the scheduling setup caused you some initial difficulty, but we're really pleased our support team were able to get everything sorted for you.

If you ever have any further questions, please don't hesitate to get in touch, we're always happy to help.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月9日

Hi Michel,

Thank you so much for taking the time to leave such a brilliant review!

It's fantastic to hear the T-MO upgrade went smoothly and that you're impressed with both the look and the ease of set-up. We'll pass your kind words on to the tea, who will be thrilled. Thanks again for choosing ThermoSphere!

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月4日

Hi Ian,

Thank you so much for taking the time to leave a great review! It's fantastic to hear that we were able to get you exactly what you needed, when you needed it, precisely the experience we always strive to give our customers 😊

If you ever need any help in the future, we're always here.

Many thanks,
Your ThermoSphere Team

ThermoSphere からの回答

2026年6月4日

Hi Sea salt fan,

Thank you for the summary of exactly how we hope every customer interaction goes! It's really great to hear that our team took the time to work through your problem. We'll be sure to pass your kind words onto the team, they'll be delighted.

If you ever need us again, please don't hesitate to get in touch.

Many thanks,
Your ThermoSphere Team