Emprada レビュー 

Emprada からの回答

2026年4月6日

Hi Shannon,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating this situation must have been, especially regarding the cancellation request and return outcome. We aim to process orders efficiently, but we recognize how important it is to address cancellation requests before shipment whenever possible.

We also understand your concerns regarding product design, customer service, and our return policy. This is not the experience we want our customers to have.

We would appreciate the opportunity to review both of your orders and ensure everything has been handled correctly. Please reach out to us with your order numbers so we can take a closer look and assist you further.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Misleidy,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when there is confusion around returns and credits. We want to ensure that all returns are processed correctly according to our policy, and that customers receive the appropriate outcome.

We would appreciate the opportunity to review your account and make sure everything has been handled properly. Please reach out to us with your order number so we can take a closer look and assist you further.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Gabriela,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

We are disappointed to hear your concerns regarding product quality, pricing, and customer service, as this is not the standard we aim to provide. We take feedback like this seriously and are continuously working to improve both our products and overall customer experience.

We also understand your concerns regarding our return policy and recognize that it may not align with every customer’s expectations.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you again for your feedback.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Christina,

Thank you for your feedback. We are sorry to hear the fit in the bust area did not work for you.

We appreciate your note regarding the quality, and we understand how frustrating it can be when the fit is not right, especially when the item is otherwise as expected. Fit can vary depending on the design and structure of each style, and we are continuing to improve our sizing guidance to better support this.

We also understand your concerns regarding the return policy. While our policy is outlined on our site, we recognize it may not always align with every customer’s expectations.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you again for your feedback.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Beatriz,

Thank you for your feedback. We are sorry to hear that you had a bad experience.

This is not the standard we aim to provide, and we take feedback like this seriously. We are continuously working to improve both our products and overall customer experience.

We would appreciate the opportunity to understand what went wrong and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Nicole,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

We understand how disappointing it is when both the fit and material do not feel right, especially when relying on a size guide. We take this seriously and are continuously working to improve our sizing accuracy and product quality.

We are also sorry to hear about your experience with our support team. This is not the level of service we aim to provide, and your feedback has been noted internally.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you again for your feedback.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Annemarie,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating this can feel, especially when expectations around returns and the Return Protection option are not as clear as they should be. Clear and transparent communication is very important to us, and we are sorry if this did not come across during your purchase.

We also want to clarify that the Return Protection option is designed to make the return process easier, but we understand how important it is for customers to fully understand how returns and refunds are handled before placing an order. Your feedback helps us improve how we communicate this.

Please reach out to us with your order number so we can review your case and assist you further.

Thank you again for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Sandra,

Thank you for your feedback. We’re sorry to hear about your experience.

We completely understand how frustrating this situation must have been, especially with the timing around the holiday. We recognize that circumstances like post office closures can make return deadlines more difficult, and we appreciate you bringing this to our attention.

We also understand your concerns regarding the Return Protection option and want to ensure it’s providing the value and clarity customers expect.

We’d appreciate the opportunity to review your order and see how we can assist you further. Please reach out to us with your order number, and our team will take a closer look.

Thank you again for your feedback, it helps us continue improving.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Blake,

Thank you for your feedback. We’re sorry to hear about your experience.

We understand how frustrating it can be when return eligibility isn’t as clear as expected, especially at checkout. Clear communication is extremely important to us, and we’re sorry if this did not come across in your experience.

We also want to clarify that it’s never our intention to make customers feel at fault. Your feedback is taken seriously, and we’re continuously working to improve how we communicate policies across our product pages and checkout experience.

We’d appreciate the opportunity to review your order and provide further assistance. Please reach out to us with your order details so we can take a closer look.

Thank you again for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Francisca,

Thank you so much for your kind words. We are so happy to hear that you loved both dresses and had a great experience with our customer service.

We truly appreciate your support and look forward to having you shop with us again.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi J. Neal,

Thank you for your feedback. We are so happy to hear that you loved your dress and felt it delivered that elevated look at a great value.

We truly appreciate your support and hope to have you shop with us again soon.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Rebecca,

Thank you so much for your kind words. We are so happy to hear your birthday dress arrived on time and that you loved it.

We truly appreciate your recommendation and hope to be part of your next special occasion as well.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Jazmine,

Thank you for taking the time to share such detailed feedback, we truly appreciate it.

We’re sorry to hear that your experience with both fit and timing did not meet your expectations. We understand how important it is for an outfit to arrive on time and fit as expected, especially when it’s needed for a specific occasion.

We also appreciate your comments regarding our return policy and timeline. While we aim to be transparent with our policies, we recognize that the process and timing may not always feel as convenient as it should, and we are continuously working to improve both delivery speed and the overall return experience.

Since your purchase, we’ve made improvements to help customers choose the right fit more confidently, including enhanced sizing guidance and fit insights based on customer feedback.

We’re glad to hear you found some of our accessories to your liking and we truly value your balanced perspective.

If you’re open to it, we’d be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order details.

Thank you again for your feedback — it helps us continue to improve.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Maggie,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how important flexibility is when shopping online, especially when it comes to returns and finding the right fit. We recognize that our policy may not align with every customer’s expectations, and we appreciate you sharing your perspective.

We are also continuously working to improve our sizing guidance to help customers choose the right fit with more confidence.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi C T,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when items do not fit as expected, especially when it impacts your ability to use them. We also recognize your concerns regarding our return policy and response times, and we appreciate you sharing this with us.

We are continuously working to improve both our sizing guidance and customer support experience to better serve our customers.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Tessa,

Thank you for your feedback. We are very sorry to hear about your experience.

What you described regarding the product breaking is not acceptable and does not reflect our standards. We take product quality seriously and would want to review this with our team.

We also understand your concerns regarding product expectations, customer service, and our return policy. This is not the experience we want our customers to have.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Ashley,

Thank you for your feedback. We’re sorry to hear about your experience.

We’re disappointed to hear that the quality, return experience, and customer service did not meet your expectations, as this is not the standard we aim to provide.

We take feedback like this seriously and are continuously working to improve both our product quality and overall customer experience.

We’d appreciate the opportunity to look into your experience further. Please reach out to us with your order details so we can assist you directly.

Thank you for bringing this to our attention.

– Emprada Team