Emprada レビュー 

Emprada からの回答

2026年4月6日

Hi Kadijat,

Thank you for your feedback. We are sorry to hear about your experience.

After reviewing your case, we can confirm that a response was sent with return instructions and a link to our return portal. We understand that sometimes emails can be filtered or missed, which can understandably lead to frustration.

We would be happy to assist you further and ensure everything is properly resolved. Please reach out to us with your order details so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日 に更新

Hi Iris, thank you for sharing your feedback. We’re sorry to hear that the fit and quality of your item did not meet your expectations.

We understand how disappointing it can be when something doesn’t fit as expected, especially when shopping online. Our return policy is outlined on our site, including the use of store credit, but we recognize that this may not always align with every customer’s preference.

We also take your comments regarding quality seriously, as our goal is to provide styles that feel both flattering and well-made. Feedback like yours is important and helps us continue improving both our products and overall experience.

We’d appreciate the opportunity to review your order and see how we can assist further. Please reach out to us with your order number and our team will be happy to help.

Thank you again for your feedback.

– Emprada Team

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Thank you for your update.

Since your original experience, we have made significant changes across our operations, including improvements to our customer service and updates to our return policies. Our goal has been to provide a much more reliable and transparent experience for our customers.

We understand your frustration based on your past experience, but we are confident that the experience we offer today reflects those improvements.

If you would like us to review your case, we are happy to take another look.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Katy, thank you for taking the time to share your experience, we’re truly sorry to hear this was frustrating.

We understand how important timely processing and clear expectations are, and we’re sorry if your order took longer than anticipated. Processing times can vary depending on demand, but we recognize how important it is to communicate this clearly and consistently.

We also understand your concerns regarding order cancellations and return costs. We aim to be transparent with our policies, but we know there’s always room to improve the overall experience and flexibility for our customers.

We’d appreciate the opportunity to review your order in more detail and see how we can assist you further. Please reach out to us at with your order number.

Thank you again for your feedback. It helps us continue to improve.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Alba, we’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’re especially concerned by your comments regarding billing and customer service, as this is not the experience we want any of our customers to have. We would like to look into this matter immediately to understand what happened and ensure it is properly resolved.

Please contact us with your order details so we can review the charges and assist you directly. We take situations like this seriously and want to make sure everything is handled correctly.

We also appreciate your feedback regarding quality and service, as it helps us continue improving.

– Emprada Team

Emprada からの回答

2026年3月19日 に更新

Thank you for your feedback — we’re sorry to hear the fit and overall experience didn’t meet your expectations.

We understand how important accurate sizing is, especially when shopping online. Our styles can vary in fit depending on the fabric and level of structure, but we recognize this can still be frustrating and we’re actively working to improve our sizing guidance for better consistency.

We’re also sorry to hear the quality and value didn’t align with what you expected — that’s never the experience we aim to deliver.

We’d appreciate the opportunity to take a closer look at your order and assist you further. Please feel free to reach out to us with your order number.

Thank you again for your feedback. It helps us continue to improve.

Emprada からの回答

2026年3月19日 に更新

Hi Carly, Thank you for sharing your feedback. We’re really sorry to hear about your experience.

We’re especially concerned to hear your comments regarding both product quality and your interaction with our support team, as this is not the standard we aim to provide. We take pride in our designs and materials, and we never want a customer to feel disappointed with what they receive.

We also understand how frustrating a return experience can be if it doesn’t meet expectations, and your feedback is something we take seriously as we continue working to improve.

We would genuinely appreciate the opportunity to review your order and your experience in more detail to see how we can make this right. Please reach out to us with your order number and we’ll take care of this for you directly.

Thank you again for your feedback, it helps us continue to improve.

– Emprada Team