Emprada レビュー 

Emprada からの回答

2026年3月19日

Hi Jamilah,

Thank you for taking the time to share your experience, we’re very sorry to hear this.

We’re especially concerned by your comments regarding the undelivered order and the information shared during your dispute. This is something we take very seriously, and we would never want a situation like this to remain unresolved.

We would like to review your case in detail, including the tracking information and communication history, to ensure everything was handled correctly and fairly.

We were unable to identify your order based on this review, so please contact us with your order number(s), and we will prioritize a full review of your case.

We also apologize for the experience you described with our support team — this is not the level of service we aim to provide.

Thank you for bringing this to our attention. We’re committed to resolving this properly.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Richmond, Thank you for your feedback. We’re sorry to hear the fit of the jumpsuit didn’t meet your expectations.

We understand how frustrating it can be when an item runs smaller than expected, especially when it results in a return and re-purchase process. Some of our styles are designed with a more structured, body-contouring fit, which can feel tighter depending on the fabric and silhouette.

To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to select the right size before purchasing.

We’re also sorry to hear the overall experience felt inconvenient and didn’t reflect the value you expected — that’s never our intention.

We’d be happy to take a closer look at your order and assist further. Please reach out to us with your order number.

Thank you again for your feedback.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Alicia, Thank you for your feedback. We’re sorry to hear the fit didn’t meet your expectations.

We understand how frustrating it can be when sizing differs from what you typically wear, especially when shopping online. Some of our styles are designed with more structure and compression, which can result in a tighter fit depending on the fabric and silhouette.

To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to find the right size for different body types.

We appreciate your feedback and would be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order number.

Thank you again for sharing your experience.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Kat,

Thank you for your feedback. We are sorry to hear about your concerns.

We understand how important trust and confidence are when making a purchase, and we are disappointed to hear that your impression did not meet expectations. We are continuously working to improve both our products and customer experience.

We would appreciate the opportunity to assist you and address any concerns you may have. Please reach out to us with your order details so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Crissy,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how disappointing it can be when items do not meet expectations in terms of color, quality, and overall fit. We are continuously working to improve our product accuracy and presentation to better reflect what customers receive.

We also understand your concerns regarding the return process and appreciate you sharing your perspective.

We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

We understand how important it is for quality, pricing, and overall value to feel aligned, and we’re disappointed to hear this wasn’t the case for you. We also recognize that shipping times and return costs play a big role in the overall experience, and we’re continuously working to improve both transparency and efficiency in these areas.

We know how frustrating it can be when an order takes longer than expected, and we appreciate you bringing this to our attention.

We’d welcome the opportunity to review your order and assist you further. Please reach out to us with your order number so our team can take a closer look.

Thank you again for your feedback, it helps us continue to improve.

– Emprada Team

Emprada からの回答

2026年3月19日

Hi Sosos,

We’re very sorry to hear about your experience. This is certainly not the experience we want for any of our customers.

If an order has not been delivered, it is something we take very seriously, and we would never want a customer to feel left without a resolution. We’d like to review this immediately to understand what happened and ensure this is properly addressed.

We were unable to locate your order based on this review, so please reach out to us at with your order number and our team will prioritize your case.

Thank you for bringing this to our attention, we’re here to help resolve this.

– Emprada Team

Emprada からの回答

2026年3月19日

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

We never want a customer to feel confused about return eligibility or unsupported when trying to make a return. Clear product information and clear policy communication are extremely important, and we’re sorry to hear this did not come across in your experience.

We also understand how disappointing it is when items do not fit as expected. Since then, we’ve continued working to improve our product page communication, fit guidance, and overall customer experience to help make sizing and purchase expectations clearer.

We appreciate your feedback and would still welcome the opportunity to review your order in more detail. Please reach out to us with your order number so our team can look into this further.

Thank you again for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年3月19日

Thank you for your feedback. We’re very sorry to hear about your experience.

Delayed responses and the level of service you described are not in line with our standards. We understand how frustrating it is to wait for assistance, especially when it involves an order issue, and we take this seriously.

We’ve since made improvements to our response times and support processes to ensure customers receive timely and professional assistance.

We’d appreciate the opportunity to review your case and assist you further. Please reach out to us with your order details so we can look into this for you.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Ivania,

Thank you for your feedback. We are sorry to hear about your initial experience.

After reviewing your case, we can confirm that the original shipment was lost by the carrier, and we issued a replacement which was successfully delivered.

We understand how frustrating the situation must have been, and we appreciate your patience while we worked to resolve it.

If there is anything further we can assist you with, please feel free to reach out to us.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Banke,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when there is a delay in receiving a response regarding a return request. This is not the level of service we aim to provide.

We would appreciate the opportunity to review your case and ensure you are properly assisted. Please reach out to us with your order number so we can take a closer look and help resolve this for you.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Jen,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when there are delivery concerns and communication delays. This is not the experience we aim to provide.

We would appreciate the opportunity to review your order and provide clarity on what may have occurred. Please reach out to us with your order number so we can take a closer look and assist you further.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Neveen,

Thank you for your feedback. We are sorry to hear about your experience.

We understand that return policies are an important part of the shopping experience, and we recognize that this can be frustrating. Based on feedback like yours, we have since made updates to our return policy, including allowing returns on sale items.

We are continuously working to improve the overall customer experience and appreciate you taking the time to share your perspective.

If you would like us to review your order further, please reach out to us with your order number.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi N Krammer,

Thank you for your detailed feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when items do not fit as expected, especially after following the sizing guide. We are continuously working to improve both our product fit and sizing accuracy to better serve our customers.

We also understand your concerns regarding our return policy. Based on customer feedback, we have since made updates, including allowing returns on sale items.

Regarding your comments about our operations, we want to clarify that we are a Los Angeles-based company and take pride in serving our customers from the U.S.

We appreciate you taking the time to share your experience and perspective. If you would like us to review your order further, please reach out to us with your order number.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Kimberly,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when an item does not fit as expected, especially for an important event, and when sizing availability limits exchange options.

We also understand your concerns regarding order cancellation and our return policy. Based on feedback like yours, we have since made updates to improve both our policies and overall customer experience.

We appreciate you taking the time to share your experience. If you would like us to review your order further, please reach out to us with your order number.

Thank you for bringing this to our attention.

– Emprada Team

Emprada からの回答

2026年4月6日

Hi Tiffany,

Thank you for your feedback. We are sorry to hear about your experience.

We understand how frustrating it can be when sizing does not meet expectations, especially when sizing options are limited. We also understand your concerns regarding communication and the return outcome.

We would like to clarify that we do not block or filter customer reviews on our website to only display positive feedback. Transparency is important to us, and we are continuously working to improve both our products and customer experience.

We would appreciate the opportunity to review your case further. Please reach out to us with your order number so we can take a closer look and assist you.

Thank you for bringing this to our attention.

– Emprada Team