Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
所在地
所在地を変更Building 2, Westgate House, TW8 0GN Brentford, GB
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レビュアーのコメントを見てみましょう
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... もっと見る
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... もっと見る
企業が回答しました
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... もっと見る
企業情報
当該企業による記述
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
当該企業による記述
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
連絡先
Building 2, Westgate House, TW8 0GN, Brentford, 英国
3.9
ほぼ満足
213件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good value for money but does get too…
Good value for money but does get too busy in the evenings so do bear that in mind. Also, the weights section is crying out for a seated calf machine as there is nothing to train the soleus muscle on. Unfortunately the gym recently decided to spend good money on a thigh abductor machine which has been proven time and again by experts to be a completely useless exercise.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Dennis,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
portable squat ramp
often too crowded meaning the toilet roll that is used to clean the machine has run out. also you don’t have a little ramp to be able to do calf raises with a full range of motion
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Matthew,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
If I can give zero stars I would
If I can give zero stars I would. Over priced membership, old facilities, broken lockers. Staff are patronising and rude.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi,
Thanks for sharing your feedback. I’m really sorry that we didn’t meet your expectations – or ours. Clearly, we fell short, and I apologise.
Please be assured that we value our members above all else and we hate letting them down. I will pass your comments back to the team.
More space needed
Good atmosphere but some days it’s just too busy to get on any of the machines. Have not yet been able to get booked onto a class as there are a limited number of spaces and the classes get booked straight away.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Cathy,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Brentford Gym
Really enjoying training @ Brentford.. really friendly staff and people.. very clean and tidy
. wish I'd joined earlier..
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi P Sharma
Thank you so much for your great review of our gym and the staff members. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainers work hard to make sure members enjoy every minute of their workout. Thanks again, and we hope to see you soon!
Best wishes,
énergie Fitness Central Team
Really clean place
Really clean place, which offers a lot of great classes to join with friendly and experienced instructors.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Paula,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Great space and equipment to work out
Great space and equipment to work out. However, could improve the locker room and showers so that they are more spacey and comfortable. And not play music so loud (can't hear my own music on my earphones).
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Pedro
Many thanks for your positive review.
Your feedback is important to us and we'll pass that onto the team in Brentford to progress.
All the best
I love energy gym the staff very…
I love energy gym the staff very friendly an helpful and all the facility are very good the only problem I have is booking the spin classes but part of this the gym is excellent!!!
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi there,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
Bright straightforward gym
Bright spacious straightforward gym. The atmosphere is comfortable for a female training on her own. Music is good and not too loud.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Lulu,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Affordable
Affordable, nice staff, clean and tidy. Would be nice to have a few more machines and have it less busy after office hours!
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi there,
Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.
Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.
Thanks again,
énergie Fitness Central Team
Nice
Nice, clean and professional. I like it. Only difficult to get on a spinning class. The studio space is small so classes are small.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Ann
Many thanks for your positive review. We're so glad to hear that you're enjoying the gym.
Your feedback is important to us and we'll pass that onto the team in Brentford to action.
All the best
I think the gym is great value but I…
I think the gym is great value but I would say that the ladies toilets need a refit.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Thanks for the positive review Melanie. We'll pass your feedback on.
I'm generally very happy with the gym
I'm generally very happy with the gym. The equipment I adequate and the staff are very friendly and helpful. I think the locks on the lockers in the changing rooms could be better though and the lighting in the changing rooms could be a bit better too. Other than that, all good.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Glen,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Classes in the Energie Fitness Gym
Your services are in general good and the instructors ( at least the ones I know) they very good. However I gave only three starts, because I hardly ever I am able to book the classes I like and only I know that I can go ten minutes before the class starts
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hey there,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we need work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Fair for a cheap gym.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Hall,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Really enjoy my sessions at S Ealing…
Really enjoy my sessions at S Ealing the staff there are very friendly and the atmosphere is welcoming. Never too full, and my only quibble would be with the cleanling of the male toilet, and lockers which are tricky to close. Otherwise a very good gym to attend. I have a personal trainer who is excellent.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hey John,
We really appreciate you taking the time to leave a review, we're always trying to improve.
It's great to hear that you're enjoying the gym and the staff are delivering the top-notch member experience we strive to deliver to every member that walks through our gym doors. We understand there are a few thing we need to do to be perfect and we will work hard to close that gap. In the meantime, if you have any comments or queries, don't hesitate to speak to a member of staff.
Thanks again,
énergie Fitness Central Team
Need more basic equipment i.e bars or…
Need more basic equipment i.e bars or free weights discs.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi Amrit,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Excellent
The staff are very friendly , professional and supportive .The facilities inside maintained at the best working order .. Shower rooms are clean all the time Dressing room and toilets need better hygiene solution. Special appreciation for providing us with free parking space
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hi there,
Thank you so much for taking the time to leave a review, we really appreciate your kind words!
Our instructors are always striving to deliver the perfect experience to our valued members, and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.
Thanks again,
énergie Fitness Central Team
Gym is fine
Gym is fine, instructors are friendly. Car park space is normally ok although sometimes it is full and you risk getting a parking ticket.However the changing rooms and lockers are tiny, and it is difficult to find space to get changed after showering.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hey Colin,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we need work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Equipment good but at busy periods…
Equipment good but at busy periods struggle to get on equipment! Sometimes handtowels run out to clean equipment with. Lockers taken up by people not using gym but leaving there stuff in there until they come back.
2020年2月26日
自発的なレビュー
Energie Fitness - Brentford からの回答
Hey Gary,
I hope you're well.
I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and hope to make it up to you in the near future. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
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