Enlighten Smiles レビュー 

Enlighten Smiles からの回答

2026年8月27日

Hi Amy,

Thank you for your review! 😊 We’re really pleased to hear your order arrived quickly and without any issues!

We appreciate you choosing Enlighten and hope you’re enjoying your products! ✨

Enlighten Smiles からの回答

2026年8月27日

Hi Mr Roddy,

Thank you so much for your lovely feedback! 😊 We’re delighted to hear you’ve experienced such professional, top-class service from us. That's exactly the experience we want everyone to have!

We really appreciate you taking the time to share this and, of course, for choosing Enlighten! ✨

Enlighten Smiles からの回答

2026年8月27日

Hi Christopher,

Thank you so much for coming back to us and for your continued support! 😊 We’re delighted to hear that both our products and service have continued to meet your expectations.

We really appreciate you choosing Enlighten time and time again, it genuinely means a lot to us! ✨

Enlighten Smiles からの回答

2026年8月17日

Hi Wendy,

Thank you for your lovely review! 😊 We're so pleased to hear you're happy with both the product and the delivery.

We really appreciate you choosing Enlighten, and we hope you're enjoying your products! ✨

Enlighten Smiles からの回答

2026年8月17日

Hi Nick,

Ah, we love hearing that! 😁 Thank you so much for becoming a regular Enlighten customer and for your lovely feedback!

“Always first class service” is exactly what we aim for! We really appreciate your continued support and look forward to keeping you smiling. ✨

Enlighten Smiles からの回答

2026年8月17日

Hi Onyebuchi,

Thanks so much for your review! We're really pleased to hear your package arrived quickly and that everything reached you without any delays!

We hope you're enjoying your Enlighten products, and thank you for choosing us! ✨

Enlighten Smiles からの回答

2026年7月30日

Hi Paula,

Thank you so much for taking the time to share your experience! We're delighted to hear you were pleased with your whitening results and that the desensitising gel helped keep you comfortable after the initial sensitivity!

We're also glad you're enjoying using Enlighten White as part of your daily routine, and it's great to hear you found ordering directly from us both convenient and great value!

If you're unsure whether you've reached a B1 shade, we'd definitely recommend booking a shade check with your treating dentist! They can assess your current shade with a shade guide and let us know whether you've achieved B1 already or if there's a little further to go, we'd be more than happy to provide any support!

Thank you for choosing Enlighten! 😁✨

Enlighten Smiles からの回答

2026年7月30日

Hi Kenneth,

Thank you so much for your fantastic review! We're delighted you found us and that we could provide Enlighten White at a great price with a smooth ordering experience and prompt delivery!

The fact that you "Couldn't ask for more" is amazing to hear! thank you for your support! We hope you continue enjoying your toothpaste! ✨

Enlighten Smiles からの回答

2026年7月30日

Hi Rosemary,

Thank you so much for your lovely review! We're so happy to hear you found the toothpaste you were looking for at great value and that it arrived so quickly!

It's wonderful to know you had such a positive experience with us. We hope you enjoy your toothpaste, and we look forward to welcoming you back again soon! 😁

Enlighten Smiles からの回答

2026年7月24日

Hi Brenda,

Thank you so much for your lovely review! We're delighted to hear you chose Enlighten as part of your whitening journey and have continued using our products afterwards!

It must have been a great feeling to hear your hygienist comment on how good your smile looked, that's a wonderful compliment! We're so happy to know ordering was easy and your delivery arrived so quickly :)

Thank you for choosing us, and we hope you continue enjoying your smile! ✨

Enlighten Smiles からの回答

2026年7月22日

Hi Kate,

Thank you so much for your lovely review! We’re delighted to hear you’re so pleased with the results from your complete Enlighten whitening journey. ✨

It’s wonderful to know the system has delivered the smile you were hoping for. Thank you for trusting us to make your smile brighter! We hope you enjoy your new pearly-whites for years to come! :)

Enlighten Smiles からの回答

2026年7月17日

Hi Claire,

Wow, thank you for such a fantastic review! 🌟 We're absolutely delighted to hear you've been with Enlighten for a couple of years and still wouldn't change. That makes us smile! 😁

It's wonderful to know you've enjoyed our products, speedy delivery, and an easy ordering experience. Thank you for continuing to choose Enlighten we're so grateful for your support! ✨

Enlighten Smiles からの回答

2026年7月9日

Hi Ruth,

Thank you so much for your fantastic review! "The best toothpaste bar none" is the best compliment we could ever receive and we're absolutely delighted to hear it's helping keep your teeth beautifully bright! 😁✨

Thank you for making Enlighten part of your daily routine, we hope to have a space on your counter for many years to come! :D

Enlighten Smiles からの回答

2026年7月9日

Hi George,

Thank you for your review! We're so pleased to hear your order arrived right on time!

We hope this is the start of a great experience with us, and we'd love to hear what you think once you've had a chance to use it a little longer! For now, we hope you enjoy your toothpaste! 😊

Enlighten Smiles からの回答

2026年7月7日

Hi Elaine,

Thank you so much for your review! We're really pleased to hear your order arrived quickly and that you were able to enjoy our free delivery too!

We hope you're enjoying your products just as much! ✨

Enlighten Smiles からの回答

2026年7月7日

Hi Lyn,

Thanks so much for your review! We're delighted to hear you found ordering with us so easy, and that your delivery arrived quickly!

We hope you enjoy your toothpaste! :)

Enlighten Smiles からの回答

2026年7月1日

Hi Davy,

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear how difficult your whitening journey has felt and understand how disappointing and worrying this must feel for you.

The level of sensitivity you describe sounds extremely uncomfortable, and we completely understand why you would be concerned. We would like to reassure you that sensitivity during whitening does not mean that the product has caused damage to your teeth or that there is an issue with the quality of the system. We can confidently say that the gels won't have caused any damage. Professional teeth whitening done under referral of a dentist is 100% safe.

Sensitivity occurs when the whitening process reaches areas where dentine may be more exposed or naturally thinner, allowing sensations to travel more easily towards the nerve. Unfortunately, this can vary significantly from person to person, depending on enamel thickness.

Enlighten uses High-Quality whitening gels which are carefully refrigerated throughout their journey to maintain their effectiveness and stability. We also provide two desensitising products as part of the system to help minimise discomfort. However, in a small number of cases, patients can still experience significant sensitivity due to individual dental factors, as is the case with every effective whitening system.

We are sorry to hear that you have not seen the colour change you were hoping for so far. Whitening results can vary between individuals, as all cases have a different beginning shade and condition, and your dentist is best placed to assess your progress and advise on the most suitable approach. Where sensitivity occurs, your dentist may be able to adapt the treatment by using a lower concentration for a longer period, if they feel this is appropriate.

As your dentist provided and treatment planned your whitening, UK regulations mean we cannot advise you directly on treatment or make clinical decisions regarding your care. However, we would be very happy to liaise with your dentist and support them in reviewing your experience and finding the best way forward for you.

We are truly sorry that your experience has not been what you hoped for. If you are happy for us to do so, please ask your dentist to contact us, or provide consent via email at social@enlightensmiles.com for us to liaise with them directly. We will do our best to support you.

Enlighten Smiles からの回答

2026年7月1日 に更新

Hi Molly,

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear how uncomfortable your whitening journey has been and completely understand how disappointing this can feel, especially after investing in a professional treatment recommended by your dentist.

While some sensitivity can occur during whitening, the level of discomfort you describe sounds very unpleasant, and we appreciate why this has been such a frustrating experience.

We would like to reassure you that sensitivity does not mean there is an issue with the quality of the product. Tooth sensitivity during whitening occurs when the whitening process reaches areas where the dentine is more exposed or naturally thinner, allowing sensations to travel more easily towards the nerve. Unfortunately, this can vary significantly from person to person, and is a side-effected of all effective prescription Teeth Whitening products, thus, we have one of the least sensitivity-inducing systems comparatively. 

Enlighten uses very high-quality whitening gels, which are carefully handled and Temperature Controlled throughout their journey to ensure they maintain their effectiveness. We also provide two desensitising products as part of the system to help minimise discomfort, although unfortunately a small number of patients can still experience heightened sensitivity despite these measures, due to other conditions already present in their dental health. With regard to the burning and blistering, these are indicative of an overfilled tray. Each tooth space on the tray should only have a small drop of gel, the size of a petit pois. All excess should be wiped away with a tissue once the trays are put in to ensure no gel leakage, as our trays seal to contain the gel inside it.

We are sorry to hear that you did not see the colour change you were hoping for during the first week. The initial week is known as the Condition week, during which we condition and prep the teeth to begin the active whitening period which has the higher concentration (16% Carbamide Peroxide). Results can vary depending on a number of individual factors, which is why your dentist is best placed to assess your progress and make any necessary adjustments to your treatment plan. In cases where sensitivity occurs, dentists can adapt the approach by using a lower concentration for a longer period, if they deem it appropriate, as was implemented in your case on the 28th Of May.

As your dentist provided and treatment planned your Enlighten whitening, UK regulations mean we cannot advise you directly on treatment. However, we would be very happy to liaise with your dentist and support them in reviewing your experience and finding the best way forward for you. If you are happy for us to proceed in this way, please do send us an email at social@enlightensmiles.com with your consent and dentists name

We are truly sorry that your experience has not been what you hoped for, and we appreciate you bringing your concerns to our attention. We will try our best to have this sorted for you

Enlighten Smiles からの回答

2026年6月29日

Hi JD,

Thank you so much for your lovely review! We’re really pleased to hear your order was easy to place, arrived quickly, and that you’re enjoying the products!

An easy order, a speedy delivery, and a happy smile! These are a few of our priorities! 😁

Enlighten Smiles からの回答

2026年6月29日

Hi Evelina,

Thank you so much for your review! We’re delighted to hear your order arrived so quickly, we know it’s always a nice surprise when your parcel turns up sooner than expected! 📦✨

It’s also great to hear you have the confidence in Enlighten through your dental clinic. We hope you enjoy using the product and look forward to hearing how you get on!