Epcplc レビュー 

Went into holiday. Once entered Hungary tried to pay the toll 4 times. First 3 times my card got rejected. The 4 th card worked. Paid for 1 month. Came back after 2 months penalty because I haven't paid. Sent them the proof. Appeal rejected. I have paid 1 hour and 40 minutes later that I should. This is a joke of a company. I've used those roads 2 ce and paid for 1 month and now they want me to lai a fine :)))))). See you in the courts!

Sono dei ladri. Io ho speso 520euro per mancato pagamento di una serie di pedaggi in portogallo per 40euro.
Il problema che applicano spese amministrative senza senso della misura. Sono dei delinquenti. Ladri.

Ich habe am 08.09.2025 von EPC plc eine Zahlungsaufforderung über 3,02 € erhalten. In diesem Schreiben wurde ausdrücklich darauf hingewiesen, dass die Angelegenheit mit der Zahlung erledigt sei und mir keine Strafgebühr auferlegt werde, da es sich um den ersten Vorfall handelte (Dartford-Thurrock Maut).
Um weitere Mahnungen zu vermeiden, habe ich den Betrag umgehend bezahlt. Dennoch erhielt ich am 07.11.2025 ein weiteres Schreiben, in dem mir trotz der bereits verbuchten Zahlung erneut eine Gebühr in Rechnung gestellt wurde. Laut Gebührenbescheid wurde der Betrag von 3,02 € ordnungsgemäß verbucht – trotzdem soll ich angeblich noch zahlen und zwar 127,05€.
Ich habe am Samstag fristgerecht Einspruch gegen diese Mahnung erhoben, jedoch bisher keine Rückmeldung erhalten. Es wirkt, als wolle EPC plc die Frist einfach verstreichen lassen, um anschließend unrechtmäßige Forderungen durchzusetzen.
Dieses Vorgehen empfinde ich als unseriös, intransparent und kundenunfreundlich.

Sent proof of payment for a journey through toll and 2months later same letter but £50 charge. Resent proof of payment but customer services said can’t use as used on previous charge number. Same road, journey and proof of payment as you only pay once unlike there charges being issued on different cameras. No way to contact once block letter in system and telephone is a no no. Inept and fraudulent disgrace of a company. Paid fine as no way to contact and would increase at will , con artists

Auch ich habe angeblich in England vor 2 Jahren! eine Mautgebühr nicht bezahlt und musste jetzt bzw. vor ca. 1 Monat über 80 € überweisen.

Heute nun kommt erneut ein Brief von EPCplc mit meiner Fallnummer (so frech nennen Sie das) mit der Nachricht, dass ich 36,08 € zurück erstattet bekomme, wenn ich Ihnen meine Kontodaten sende. Hat jemand schon Erfahrungen damit? Mir ist es suspekt...

I don’t know if this is fraud or not. I have received a penalty letter from the Hungary after two months. I have travelled they telling me you have both vintage wrong category witches they ask me to give them the number plate which is I have provided so how it could be a wrong category that’s their job to confirm which category my car is how will I know it

Disgrace of a company, using underhand tactics and different PCN numbers to try and deceive the customer into thinking they haven't paid the toll when they have. Disgusting. Does the government even give a dam that companies like this exist?

I purchased a Hungarian e-vignette through the official app, carefully entering my vehicle details, dates, and completing payment.
Two months passed before I received a penalty notice. Only then, checking my email confirmation, did I notice the country code was wrong - despite being absolutely sure I entered it correctly.
Drivers who pay for valid vignettes shouldn't be fined due to potential app glitches or unclear input validation. Yet here I am, forced to navigate a lengthy dispute process...

Travelled 18th and 19th June 2025. Had no account to pay for the Dartford Tunnel crossing so I phone Dart Charge call center. They took my Visa card details and I agreed they could book the amount for the crossings (total 5 pounds). In October I receive a pentaly notice for both crossings (37.50 pounds each). I phoned Dart Charge several times. They found the payment they had booked it incorrectly. I still had to contact several times. Sent a Objection letter to EPC plc also stating my Visa payment. The whole experience, on-line, poor quality call center, and difficulty finding out if the penalty noticies have been cancelled was /is very stressfull. In all a poor system: The service provider has pushed the collection of monies to a private company and there seems to be little or no communication between them. If you can keep away from the Dartford Tunnel and EPC plc.

I got a letter from Spain with a fine from the English company because they claim I had not paid the toll during my visit to Hungary but I did and I have a receipt for it. I called them and I barely heard anything from the automatic playback and my English is not that good either! On their website it says you can ask someone in your own language but I couldn't get through! The person who answered asked me what the problem was so I told them as much as I could and asked for someone who speaks Swedish or Hungarian but he just said 14 days 14 days and hung up. This is a real mafia conspiracy Warning to everyone! Don't go to Hungary by car It's worse it was under communism in the 80s The EU is terrorizing us from England from a non-EU country that sends letters from Spain and claims something that is not true!! My mistake was that I downloaded an app and paid through it and I know that I filled in the correct information regarding the country where the car is registered and yet it turned out that the app overwrote it to Hungarian registration numbers. That's how they do it! Be careful! Only go there if you have to but be careful and as I said it's worse than in the 80s in both Hungary and communist England. Now I have to pay again, thanks for that but never again Hungary!

Ich muss hier auch einmal von einer positiven Reaktion der Firma EPC berichten.
Im Juni 2025 befuhr ich aus Unkenntnis der Zahlungsmodalitäten über die A 282 Dartford-Thurrock Crossing in England, beglich diese dann natürlich auch innerhalb der 24 Stunden über das Internet nicht.
Nach Urlaubsende bekam ich schon eine Mahnung mit erheblichen Gebühren (über 80 Euro).
Darauf habe ich auf der Homepage EPCPLC einen Einspruch eingereicht(kein erstes Schreiben/Zahlungsaufforderung bekommen) der auch sehr zeitnah und freundlich beantwortet wurde.
Inhalt der Antwort war, dass ein neuer Titel mit dem Vergehen erstellt wird.
Auch dieses passierte zeitnah, in dem Schreiben wurde darauf hingewiesen, dass wenn ich das normale Entgelt( ca. 3 Euro) für die Brücke innerhalb von 14 Tagen zahle (was ich sofort tat), jegliche Mahn-u. Strafgebühren damit erledigt sind, danach werden je nach Verzug erhebliche Kosten dazu kommen.
Daher teile ich nicht die vielen negativen Kommentare.
Natürlich ist das kleine Schild vor der Überquerung der Brücke schnell zu übersehen, aber ich werde mich aufgrund dieser Erfahrung etwas mehr mit den Gegebenheiten meines Urlaublandes beschäftigen.

Absolutely horrendous company to deal with. I received a fine in May, which I paid within 3 days. Yet despite this, they continue to send me ever increasing fines. I have emailed them proof of payment and called them several times. They promise to have a supervisor call me back, but they never do. Last time I requested to speak to a supervisor and the operator flat out refused to transfer me. Still waiting on a call back, months later. If I could give them less than zero I would.

Buongiorno mi e arrivata la multa dalla Serbia in Svizzera.Io con quella macchina non centro nulla non e mai stata intestata a mio nome.Qualcuno aveva clonato le targhe.cosa devo fare.

Auf direkte Antwort einer Maut in Norwegen, die angeblich nicht gezahlt wurde, wird nicht geantwortet. Trotz schriftlicher Nachweise, dass diese bereits bezahlt wurde wird nicht reagiert. Dann wird behauptet weitere Mahnungen verschickt zu haben, die nicht einmal ankamen und der Betrag steigt natürlich. So eine unfaire und dreiste Arbeit habe ich noch nie erlebt. Man verzweifelt richtig und muss am Ende nicht nur doppelt sondern mittlerweile 3 Fach so viel zahlen.

I got 3 notices from Hungary. Unfornutalety, in august 2024 while travelling through Hungary I bought the vignette by putting the wrong car license number.
I received the notices one year later (summer 2025):
Notice Number 100499214
Notice Number 100484811
Notice Number 100499213
I answered you on the 1st August 2025 by sending the e-vignette from 2024 together with other information to demand for the correction of the vignette.
However, I only got an answer from you at mid september 2025 and your letter was dated on 8th august. It took more than one month to get a feedback from you. Now I just sent you the additional info you requested. How can it be that there is no quick and smooth way to get in touch with you.

Received 2 toll charges for tolls that I had already paid at the time of using the toll bridge. Pain the first one (£7) thinking I'd made a mistake for my Southbound journey. Did not get any initial warning for my Northbound journey and the first notice I had was a £50 charge of admin fees without any prior letter or notice?!

Wir parkten auf einem großen Parkplatz in Uttakleif auf den Lofoten. Nach ca. 2 Monaten erhielten wir die Rechnung: 36,17 €! Die eigentlichen Parkgebühren lagen bei 5.36. Der Rest waren "Administrative Gebühren". Eine Unverschämtheit, gegen die man von zuhause aus keine Chance hat.

Buongiorno, sono stato multato in Ungheria il 05/10/2024 (numero di pratica 36022-100547580 e 36022-100547581) per ``mancanza`` di vignetta elettronica. Tuttavia, la vignetta elettronica è stata acquistata subito dopo l'ingresso nel
Paese. La vignetta era valida fino al 14/10/2024. Sono stato ulteriormente multato al mio ritorno in Ungheria il 07/10/2024 (numero di pratica 36022-100547581), sebbene la vignetta elettronica fosse ancora valida, fino il 14/10/2024.

Ho già compilato un reclamo anche sul vostro sito web e inviato una E- mail, allegando ovviamente anche la ricevuta del avvenuto pagamento per 10 giorni!

Grazie in anticipo per la Vostra collaborazione e disponibilita per risolvere il caso!
Grazie

I was desperate for some help, called and was put through to a help desk in India, the man had a screaming child on his lap and could not hear or understand me, totally pointless service.

Jeg har efter en del måneder fået en opkrævning på vejafgift i Norge, hvor betalingsfristen var tidligere end jeg modtog brevet. Derfor skyndte jeg mig ind på hjemmesiden for at betale, men der var beløbet pludselig på cirka det dobbelte, hvorefter jeg bliver mistænkelig. Jeg skriver derefter til kundeservice hos dem. Det blev gjort den 25.06.2025, men har stadig intet hørt (18.09.2025). Jeg vil såmænd gerne betale det oprindelig beløb, men ikke det ekstra gebyr de har tillagt, fordi jeg ikke har haft chancen for at indbetale det beløb.