Epcplc レビュー 

i have received a fine from Norway but my car was in Sweden at the time indicated in the bill. There is no photos of number plate showing either. This company has like money stealer tactics.

Absolutely NONSENSE! Rude, unhelpful, unprofessional company! Pushing around and NO information has been provided, NO email and letters answered! They are taking 3 weeks to respond on registration of my Van! They should be shutdown with shame! Shame, Shame Shame to work such miserable way in our time and society! AVOID IF YOU CAN!!

Je reçois un avis de paiement pour une infraction à un non-paiement du péage. Cet avis de paiement arrive par courrier postal le dernier jour prévu pour le paiement avant que la facture devienne presque 7x plus chère. Inadmissible. Soit disant l'infraction a été commise le 10 juin et le courrier reçu nous est parvenu le 22 septembre. Sur l'enveloppe, un tampon qui indique que cela a été posté depuis l'Espagne et aucune date mentionnée.

EPC plc is nothing more than an ethical black hole operating a legalized scam.
​I paid for a valid toll vignette BEFORE entering the highway. Their own official border agent at Nagylak made a typing error, recording 'RO' instead of 'GB' while holding my physical documents. Despite proving timely payment and sending my V5C, EPC plc dropped the £118 penalty charge only to demand a £53.04 'correction fee' for an error COMMITTED ENTIRELY BY THEIR OWN VENDOR!
​They rely on automated scare tactics, threats of escalating fees, and bureaucratic extortion to bully people—including those facing severe medical hardships—into paying for their system's incompetence. They refuse to hold their own agents accountable and profit off innocent drivers who acted in complete good faith.
​Completely predatory, morally bankrupt, and an absolute disgrace of a company. If you get targeted by them for an agent's mistake, hold your ground, do not let their threat letters intimidate you, and report them to trading standards!

Absolutely appalling company and appeal process. I have appealed the same parking ticket FOUR times, providing actual proof of payment, including photos of the parking ticket and my bank statement. And yet, they keep responding with the same ridiculous claim that I didn’t pay.

It genuinely feels like they don’t even read the appeals and just send an automated response. Completely incompetent, dishonest and beyond frustrating.

Incredibly poor customer service. Rude behaviour and constantly interrupts. Their webpage is probably built by a three year old.
Been trying to get my refund for over a month, but they don't have a place where I can share my bank details.
Was told to e-mail it by a customer service representative only to hear, three weeks later, from another customer representative that it's not possible to e-mail that information.

1 star, and that's being generous. Absolutely appalling, and completely outdated way of dealing with customers. I did pay my toll through eFlow, but a small error on a registration detail turned into a nightmare. After nearly 2 days of trying to get through, I finally reached someone who told me, quite plainly, that there's nothing you can do over the phone. So seriously, what's the point of a phone number on your website if your stuff can't actually resolve anything? Then to add to it, the fine letter arrives and you're given an incredibly short time to respond before the amount increases. For something time-sensitive and punitive, it's ridiculous there’s no proper email contact option. The whole experience is incredibly frustrating, and leaves you feeling like the process is designed to make resolving a genuine issue as difficult as possible. Poor communication, poor customer service, and a system that feels out of touch with 2026. One star, because I can't give zero.

Stealers of the year

Al rientro dalle vacanze ho ricevuto 4 avvisi relativi a multe naturalmente tutte prese in Ungheria. E' da 20 anni che faccio la tratta Milano Oradea. Mai presa un multa in Slovenia........ chissà come mai . Da 1 anno a questa parte se metto piede in Ungheria una multa me la appioppano di sicuro. La cosa comica è che ovviamente ho pagato le vignette per cui ricevo l' avviso di pagamento nei quali mi si contesta di non disporre di una regolare vignetta elettronica !!!!! Regolare cosa vuol dire ? Che non ho pagato la vignetta , che la targa era sbagliata o che altro ????. Ho ricordato a questi signori che è obbligatorio per legge fornire le ragioni per cui viene erogata una multa e che il ricorso annulla i termini di pagamento in tutti i paesi civili. La mia compagna fa lo stesso tragitto da 8 anni. Mai presa una multa quest' anno improvvisamente 4 multe :-)))) stessa dicitura " non possesso di regolare vignetta elettronica ". Altro particolare interessante , la ricevuta stampata si scolorisce rapidamente ma ovviamente al distributore si guardano bene di inviare una mail di conferma del pagamento ricevuto altrimenti il giochiino finirebbe in quattro e quattro otto. Se paghi con la carta di credito nulla risolvi con il contante figuriamoci. Ciao ciao Ungheria a mai più rivederci... solo aeroplano.

hvordan kan man være så inkompetent!
vi var en gruppe på 13 igennem norge på motorcykel sidste år hvor vi kørte på en strækning hvor der tydeligt stod Motocykler var undtaget for at betale for det stykke vej. så det unlod vi selfølgelig. 2 måneder efter hjemkomst fik vi alle en opkrævning på vej afgift. de er så alle på nær min blevet afvist siden vi kørte på MC.
jeg har nu modtaget mit 3 brev fra dem omkring den samme vej som vi alle sammen kørte på sammen. De er nu begyndt at bruge et andet navn for det samme stykke vej da de jo så kan lave en opkrævning eller sådan noget?
Jeg har heleturen dokumentert med GPS tracker og har henvist til tidligere sager fra resten af holdet men det er umuligt at komme igennem ved dem.

Drop at ringe de kan intet gøre i telefonen heller og hvis jeg ringer til det norske vejvæsen siger de at sagen er givet videre så de kan heller ikke gøre noget!!

Jeg har i dag med
Posten modtaget 2 bøder som er på sammenlagt 2496,22 kr fra Epcplc. For gennemkørsel i Ungarn i forbindelse med vores videre rejse.Jeg har dokumentation for betalt vejafgift og undre mig så over disse bøder. Jeg ringer så til det oplyste engelske tlf.nr og forsøger og give manden i røret som taler dårligt engelsk sagsnr. Han vil slet ikke høre på sagsnr. Og han spørg istedet hvad beløbet er og siger at jeg SKAL betale bøden inden kl. 20 om aften i dag, selvom der i brevene står en frist på 60 dage. Jeg har d.d. været i kontakt med det danske politi, samt skrevet til den ungarske ambassade og Færdselsstyrelsen i Ungarn, da jeg kan fremvise dok på betaling.

Ich war im Februar in Ungarn. Gleich nach der Grenze war ein Unfall und wir mussten ausweichen über eine neu gebaute Straße. Der Umweg um wieder auf die ursprüngliche Straße zu kommen war ca. 1km. Anders könnte man damals nicht fahren. Jetzt bekam ich eine Forderung von EPC von 151 Euro. Das ist gewollte Abzocke von Ungarn. EPC SPIELT DA MIT. MAFIA sag ich nur.

Ich habe sehr grossen Ärger mit einem Fall in London, dieser liegt 10 Monate zurück und ist immer noch nicht gelöst. Ich bin ja gespannt, wie sie das lösen werden. Kontaktaufnahme über die offizielle Seite verläuft im Nirvana. Telefonanrufe werden einfach beendet. Kontaktaufnahme per e-mail oder einen Manager sprechen zu können ist unmöglich.

Je n'ais jamais voyagé en Belgique de ma vie et Epcplc m'envoie une contravention pour parcage à Bruxelles, j'ai les preuves bancaires que je n'étais pas en Belgique. Comment peut-on perturber une personne de 78 ans avec ces mensonges et ces tricheries. Lettre envoyée 6 mois après l'infraction imaginaire.

Fått faktura med 30 bilder på bilens regnr.
Det står på framsidan att: "Specifikation av passagerare med datum, tidpunkt och plats, finns på baksidan".
Så ej fallet.
En (av 30) specifikationer finns. Däremot tre (!) administrationsavgifter: 319.83 SEK, 84.22 SEK och 1.19SEK. Jag förstår inte detta?
Tyvärr omöjligt kontakta företaget!!!! Jag vill betala o göra rätt för mig, men inte bli lurad.

The most rudest people! Speak over you. Dont let you speak. Cant speak to a manager ir supervisor. Absolutely horrendous company

A Bruxelles accompagno a lavoro e aiuto mio cugino nella sua vita quotidiana un paio di mesi l’anno e la mia macchia e targata Italia. E’ portatore di handicap e nonostante il suo pass portatore handicap fosse esposto mi han preso a Bruxelles una multa al giorno per diversi mesi. Le multe sono arrivate a casa in Italia senza raccomandata e sono finite in una casella postale errata. Morale della favola 6000 euro di multe. Ma li porto in tribunale. Ho inviato il pass al loro ufficio legale. Non si può fare questo é AMORALE

0 poäng till det här företaget! Kontaktade de flera gånger men inget svar. Köpte en vinjet den 31 juli 2025 för dagen efter och de tog kort på min bil den 1 augusti på morgonen och skriver då att jag inte hade något valid vignette. Jag betalar inte det pga jag har alla bevis på att jag hade köpt rätt vinjet men de skickar mig till inkasso ändå och då blir jag tvungen att betala 3500kr. Kommer att anmäla det här!!!

We registered our Dutch vehicle for Ulez via Epc for entry into London on 17th July. The next day we travelled through Silvertown tunnel on the way out. Since then we've been trying to pay the toll for the tunnel. However, the only way to pay appears to be via Epc as Auto pay and other payment apps don't work for foreigners. But payment online via Epc is only possible with a notice reference number (as we were already registered with Epc for Ulez). We haven't yet been given this reference number as the Ulez registration by Epc can take up to 10 days to come through. As a result a fine for the Silvertown tunnel seems unavoidable as you have to have paid within 3 days. We've been on the phone all morning trying to resolve the problem but the person at Epc we talked to told us initially that we'd phoned the wrong number and that we should phone the Silvertown tunnel. This displays the ignorance of the customer helpdesk at Epc as Silvertown tunnel payment for foreign vehicles goes through them. After 3 further conversations with the same person we were told we would receive a letter in the Netherlands whereby we should be able to pay the fine. However as we're only back home in a month we'll probably miss the deadline. Payment to Tfl over the phone was also impossible as that can only be done with a UK bank card..
Incredible frustration as a result and unfortunately completely in line with all other reviews I've been reading about this organisation so far.