I recently placed an order for three items, however only one item was received in the box. I have already logged this issue, but unfortunately I have not received any response so far. I have al... もっと見る
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レビュアーのコメントを見てみましょう
Really good quality had to return my first order as jumper was too big but return was easy and replacement was shipped in no time , I am a first time customer but will definitely be back!
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... もっと見る
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
連絡先
High Street 281, LN2, 英国
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4.0
ほぼ満足
482件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 27％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very good all round shopping…
A very good all round shopping experience to purchase a lovely jumper at a very good price which was dispatched very quickly an efficiently.I would recommend this retailer.
2025年2月5日
自発的なレビュー
EQVVS からの回答
Thank you very much for the review (and the recommendation!). We try to make the shopping experience as smooth and quick for our customers so we're stoked to hear you had a good first experience with us. That jumper really is lovely and you've done well to get it in the sale! Glad you love it and hope to see you on the site again soon!
Thanks,
EQVVS
Happy with new item ,arrived in time .
2025年1月27日
自発的なレビュー
EQVVS からの回答
Thank you for the great review Gary! We're happy to hear you enjoyed our great prices and fast delivery. We appreciate your support and look forward to seeing you on the site again soon!
Thanks,
EQVVS
Great price and really quick delivery!
2025年1月24日
自発的なレビュー
EQVVS からの回答
Thanks so much for the review and 5 stars! We're stoked to hear you loved our prices and speedy delivery. We can’t wait to have you back again soon!
Thanks,
EQVVS
Amazing Arriane!!!
Probably one of the best customer service experiences I’ve ever had, I made an error on my delivery, messaged the team directly and Arriane got back to me on the same day, amended my mistake at no extra charge. Saving me a huge hassle! Amazing! Deffo be shopping here again
2025年1月31日
自発的なレビュー
EQVVS からの回答
Thanks for the great review Jordan! We're so glad to hear that Arianne was so helpful and solved the issue so quickly - she is the best! It's great to hear you had a great experience with us and we look forward to your next order :)
Thanks,
EQVVS
Great communication with the support…
Great communication with the support team. my item arrived on time. thank you!
2025年1月11日
自発的なレビュー
EQVVS からの回答
Thanks for the great review! We're stoked to hear that our support team was on point and your item arrived right on time. We hope you love your order and hope to see you on the site again soon!
Thanks,
Dominic
Ralph Lauren Jacket
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic in Customer Services. Dominic was outstanding in his approach to my issue and I'm pleased to say that he resolved my issue promptly and efficiently. TOP CUSTOMER SERVICE Thank you Eqvvs and DOMINIC
2025年1月23日
自発的なレビュー
EQVVS からの回答
Thanks a ton for the great review! We're so glad to hear that the customer service team sorted everything out quickly. We really appreciate your kind words and are always here to help. If you need anything else, just give us a shout.
Thanks,
EQVVS
Fantastic Customer Service
First time ordering from EQVVS for a Christmas present; unfortunately I ordered the wrong the size for my daughter and I missed the return date to exchange it. I wrote to customer services and Dominic was so helpful sorting out an exchange and making sure the right size was available for me. He was very responsive - customer service at it's best! I would certainly use EQVVS again with confidence.
2025年1月17日
自発的なレビュー
EQVVS からの回答
Hello again Victoria, thank you for taking the time to leave a review. We have our rules and policies here at EQVVS, but we are always happy to hear our customers out and see how we can help! I'm glad we were able to sort you and your daughter out with the right size shoe in the end. It's great to hear you'll be back from more - we can't wait!
Thanks,
EQVVS
I've ordered many times from EQVVS and…
I've ordered many times from EQVVS and have never had any issues , kept up to date with orders and never had to wait long for my orders to be delivered
2025年1月16日
自発的なレビュー
EQVVS からの回答
Thank you so much for the review Kevin! It's great to hear that you've had such a positive experience shopping with us. I can see you've had a few orders with us recently and we really appreciate your business! Looking forward to seeing you on the site again soon mate.
All the best,
EQVVS
Excellent experience
I ordered a jumper online which arrived the following day, communication was excellent throughout and I can't fault the experience or service, this is the way it should be done, thanks.
2025年1月7日
自発的なレビュー
EQVVS からの回答
Thanks for the great review and 5-stars! We're stoked to hear you liked your jumper and how quickly we got it out to you. We do our best to help our customers out with any issues or questions they have so I'm glad you had a nice experience.
Agreed. This is the way it should be done.
Looking forward to sorting you out with your next order!
Cheers,
EQVVS
Staff are always very very helpful
Staff are always very very helpful
I always make a point of visiting when I go to Lincoln.
2025年1月5日
自発的なレビュー
EQVVS からの回答
Thanks for the review Darren! The shop floor staff really are great, aren't they?! I'll pass on your kind words to them. We look forward to your next visit :)
Thanks,
EQVVS
Don’t Order From EQVVS !
Ordered 2 x F P polo shirts in the sale that on arrival didn’t look like their website images. The on-line returns process was awful, no offer of a refund, just an exchange or store credit ! no contact number on the men’s wage page but when you do find it, it’s an automated message saying it’s contact by email only. Web page states there’s on-line chat but there isn’t so you have to email stating you want a refund which they’ll do if they deem the returned items are as delivered. I didn’t even unpack my items, quality looked poor for the money. My advice, Do Not Order from EQVVS until they’ve resolved all their online problems, as wasted hours messing about with the returns / refund !
2025年1月10日
自発的なレビュー
EQVVS からの回答
Hello again Gino, thank you for your feedback and review.
Once again, we are really sorry that you were not happy with the quality of the Fred Perry Polos. As stated in our first email, you were always welcome to return them to us for a refund.
We were aware of a brief technical issue with our returns portal last week where customers were unable to select the return for refund option. Our customer service team let you know about this and explained that we would edit your return after it was submitted.
We completely understand your frustration of not being able to call us when you tried to navigate this technical issue but I'm glad to see that our customer service team kindly submitted the return request on your behalf.
We are looking forward to receiving your return parcel so we can process your refund, but I hope you understand that this cannot be done until the polos are returned back to us.
We are really sorry that you had a poor experience when trying to return your order but this technical issue has now been fixed and we're glad to see that our customer service team was able to help you return your polos.
Best,
EQVVS
Excellent next day delivery on time…
Excellent next day delivery on time great Ralph Lauren zip up five star all round 👍👍👍
2025年1月9日
自発的なレビュー
Amazing!
I purchased a Barbour item 6 months ago that was faulty after a few uses, I contacted customer services and received a very prompt response advising that they no longer had the item in stock and were unable to offer a replacement and it was agreed that it was a manufacturing default and I was offered a refund. The service and the staff are super efficient and I have to say, Dominic from the customer service team is absolutely outstanding! He's a credit to the company.
2025年1月5日
自発的なレビュー
Easy on line quick del quality goods
2025年1月1日
自発的なレビュー
EQVVS からの回答
Thanks for the 5-stars Shawn! We're really glad to hear you had a smooth shopping experience with us and were happy with the goods! We look forward to your next order.
Thanks,
EQVVS
Bargain Armani Jeans
I bought a pair of armani jeans in the sale. Saved £90 and the jeans were delivered in just a few days. A real bargain
2024年12月24日
自発的なレビュー
EQVVS からの回答
Thanks for the great review Michael! I'm glad to hear you like the jeans - good choice by the way - and you've done very well getting these in the sale! We aim to ship orders as quickly as possible so you can enjoy it as soon as possible. Look forward to seeing you on the site again soon!
Cheers,
EQVVS
Correct item, incorrect colour.
Sent me the correct item but in the wrong colour. When contacting them, they claimed they were out of the colour I requested.
So they decided to just waste my time by sending me an alternative they assumed I’d like.
2024年12月30日
自発的なレビュー
EQVVS からの回答
Hi Scott, thank you for taking the time to leave a review.
We're really sorry that the jacket was sent to you in the wrong colourway.
As explained over email, this was due to a rare mistake where the colourway you were after was incorrectly linked to a barcode of a different colourway.
Please feel free to get back to us over email if you'd like to take us up on our offer of a full refund for this error :)
We really appreciate you flagging this issue with us as we are now able to fix this rare error within our stock system.
All the best,
EQVVS
EQVVS からの回答
Thanks for the great review! I'm so glad to hear you like design and quality. Hope to see you on the site again soon!
Thanks,
EQVVS
Still not recieved my order ordered…
Still not recieved my order ordered over a week ago that was a xmas present,its now xmas eve an no sign of it,trackings useless
2024年12月24日
自発的なレビュー
EQVVS からの回答
Hi Ciaran, I'm really sorry to hear that your order wasn't delivered in time for Christmas! Thank you for letting us know here, but could you email info@eqvvs.co.uk with your order details please so we can look into this further for you? Hope to hear from soon so we can get this sorted.
All the best,
EQVVS
I was really worried about a Hugo Boss…
I was really worried about a Hugo Boss Hoodie I had ordered for my Grandson which had not arrived. I had written an email to complain about it. No sooner had I sent the email when my parcel arrived! I sent another email and was answered by Dominic who was so very kind and helpful about ordering items from the Company in the future. I was delighted with his kind attention to me, and will not hesitate to order from them again.
Many thanks and Kind Regards to all the
staff.
Marion Barnes
2024年12月18日
自発的なレビュー
Very quick and efficient service
Very quick and efficient service - especially appreciated during the hectic festive season - items arrived on time and exactly as stated - thank you 🙏
2024年12月17日
自発的なレビュー
EQVVS からの回答
Thank you so much for your wonderful review! So happy to hear you were happy with your order and it's speedy delviery. We appreciate your support and look forward to your next order!
Merry Christmas!
EQVVS
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