Ereplacementparts レビュー 13,953

Ereplacementparts からの回答

2026年5月6日

Hello,
We understand how frustrating this experience has been, especially after previous orders went more smoothly. Receiving a broken part and then feeling like you’re not getting a clear or personal response is not the experience we aim to provide.

To clarify, the additional photos and information we’ve requested, including the model and serial number and packaging images, are needed so we can properly document the issue with the carrier and manufacturer. We did reach out again today through Facebook for these details, but haven’t received them yet. Once we have that information, we can move forward more effectively with your claim.

Regarding shipping, we know it can feel disproportionate on small parts. Those costs are set by the carrier based on handling, packaging, and distance, not just weight, but we understand how that comes across in situations like this.

Also, just to be clear, this response is coming from a real person reviewing your situation. While some of our initial replies are templated to make sure key steps aren’t missed, your case is being looked at individually.

We’re ready to keep working on this as soon as we receive the remaining details.

Ereplacementparts からの回答

2026年5月5日

Hello,
We understand how frustrating that experience can be, especially when you’re just trying to get a small part delivered.

Shipping to Alaska can be more complicated than standard domestic delivery, as many carriers treat it differently due to distance and logistics. That often limits available options and can significantly increase costs, even for smaller items. Those rates are set by the carriers themselves, not directly by us, and we don’t have the ability to reduce or override them.

That said, we recognize how important it is to have reasonable shipping options available everywhere, and feedback like this highlights where expectations aren’t being met. We’re continuing to evaluate ways to improve coverage and affordability for locations like Alaska where possible.

Ereplacementparts からの回答

2026年5月1日

Hello,
We’re sorry to hear this was such a frustrating experience. Sorting through individual parts and numbers can feel overwhelming, especially when you’re just trying to find a complete solution, and it makes sense that an assembly package with clear pricing would have been much easier.

The checkout issue you described also shouldn’t have added extra friction. If the shipping and billing information are the same, the process should be straightforward, not require duplicate steps.

Your feedback highlights a couple of areas where the experience can be improved, both in how products are presented and how smoothly checkout works. That kind of insight is really valuable, and it’s something we take seriously as we continue to make updates.

Ereplacementparts からの回答

2026年4月27日

Hello,
We’re really glad we could help keep your saw up and running. There’s something special about extending the life of a reliable tool, and it’s great to hear the parts made that possible. Thanks for taking the time to share this, it means a lot to us.

Ereplacementparts からの回答

2026年4月24日

Hello,
We’re glad to hear your first order went smoothly and that finding the right part and details was easy. That’s exactly the experience we aim to provide, so it’s great to know it worked well for you. Thank you for giving us a try, we appreciate it.

Ereplacementparts からの回答

2026年4月23日

Hello,
We understand how the shipping cost can feel high, especially on smaller items like springs, most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package’s progress and address any issues that might arise during transit, while we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently, we appreciate your feedback and are always looking for ways to improve our shipping options

Ereplacementparts からの回答

2026年4月23日

Hello,
Thank you for your feedback, we’re glad to hear you found our site easy to use and user friendly, we appreciate you taking the time to share your experience

Ereplacementparts からの回答

2026年4月13日

Hello,
Thank you for taking the time to share this detailed feedback. We understand how frustrating it can be to run into this kind of issue, especially when it affects the performance of your mower over time in hot conditions.

We appreciate you pointing out the stress caused by the power cable on the plastic handle, as well as the simple reinforcement solution with a washer or metal brace. Insights like this are helpful for others who may experience the same problem.

We do want to clarify that we sell replacement parts, but we do not manufacture them. That said, feedback like yours is valuable and helps highlight potential design concerns.

Thanks again for sharing your experience and suggestion.

Ereplacementparts からの回答

2026年4月1日

Hello,
Thank you for sharing your experience. We understand how frustrating it can be when you’re unable to get a response, and we’re glad our site made the process quick and straightforward for you. We appreciate your feedback and are here whenever you need us.

Ereplacementparts からの回答

2026年3月23日

Hello,
We appreciate you taking the time to share your feedback. We understand how frustrating it can be to receive parts that don’t meet expectations, and we agree that accuracy and a smooth return process are essential.

After reviewing our records for order 21024797, it shows that the order was fulfilled in full and that no return request was submitted. If there was an issue with the parts received, we would have been happy to assist with identifying the correct items and guiding you through the return process.

Your feedback is important to us, and we are always working to improve both our order accuracy and overall experience.

Ereplacementparts からの回答

2026年3月23日

Hello,
Thank you for your kind feedback! We’re glad to hear you found our prices competitive and your transaction smooth. We appreciate your support and look forward to serving you again.

Ereplacementparts からの回答

2026年3月18日

Hello,
We’re sorry to hear about your experience and understand how frustrating delays can be, especially when you’re counting on parts to arrive quickly. We aim to ship in-stock items within one business day, and it’s clear we did not meet that expectation in your case.

To provide some context, when an order includes a mix of in-stock and on-order items, it is held and shipped once all parts are available. We recognize this may not have been mentioned during your ordering experience, and we appreciate you bringing it to our attention.

We also regret the delay in our customer service response time. That’s not the level of support we strive to provide, and your feedback is being taken seriously as we work to improve both our communication and fulfillment processes.

Ereplacementparts からの回答

2026年3月16日

Hello,
Thank you for your feedback. We're glad to hear that the guide on our site helped during your search for the chain. Providing helpful resources to make finding the right parts easier is important to us, and we appreciate you taking the time to share your experience.

Ereplacementparts からの回答

2026年2月26日

Hello,
Thank you for sharing your experience. We understand how frustrating it can be to place an order expecting it to ship right away, only to find out it is not immediately available.

The availability of this item is listed as Special Order, which means we do not keep it in stock and it must be sourced specifically for each order. We apologize for any confusion this may have caused during the ordering process. While we’re glad the refund was processed promptly, we recognize that clearer expectations upfront are important.

We appreciate your feedback, as it helps us continue improving the way availability information is presented on our site.

Ereplacementparts からの回答

2026年2月20日

Hello,
We’re truly sorry for the frustration and disappointment this experience has caused. We understand how important it is to receive clear, accurate information, especially when you’re waiting on a needed part, and we regret that we did not meet those expectations.

We apologize for the misinformation you received regarding the timeline, as well as for the lack of response to your emails. That is not the level of communication we strive to provide. The part is currently scheduled to arrive at our warehouse within the next two weeks, but we completely understand how the conflicting updates and delays led to your decision to cancel.

Your feedback is important and highlights areas where we need to improve, particularly around communication and backorder updates. We’re very sorry for the inconvenience this has caused and for not delivering the experience you deserved.

Ereplacementparts からの回答

2026年2月12日

Hello,
Thank you for bringing this to our attention. We’re very sorry to hear that the replacement CrockPot bowl arrived broken, especially given that it’s a stoneware item and requires careful packaging. We understand how frustrating it must have been to open the shipment and find it damaged.
We appreciate you sending photos and taking the time to call in. While our standard process can allow up to 35 days for investigation and refund processing, your refund will not take that long. It is already being expedited and will be completed within the next few days.
Once the refund has been issued, you may discard the damaged bowl, there is no need to return the broken pieces.
We sincerely apologize for the inconvenience this has caused and appreciate the opportunity to make this right.

Ereplacementparts からの回答

2026年2月11日

Hello,
We’re very sorry to hear about the frustration you’ve experienced. We understand how concerning it can feel when communication doesn’t meet expectations, and we appreciate the chance to clarify what happened with your order.
On January 31st, we emailed you an order confirmation, which also noted that one of the items you purchased, the knob, was on a factory backorder at the time of purchase. That part is expected to arrive to us within the next couple of weeks. As soon as it arrives and your full order is ready to ship, we will email you immediately with the tracking information.
We appreciate your patience while we work to get everything completed for you.

Ereplacementparts からの回答

2026年2月9日

Hello,
Thank you for taking the time to share this with us. We’re truly sorry for the frustration this experience caused. Waiting far beyond the expected timeframe, especially with equipment down, is incredibly inconvenient, and we understand why you’re upset.
We should have communicated the back‑order status clearly from the start so you could make the best decision for your repair needs. We also apologize for the conflicting information you received over the phone. To clarify, our warehouse does not split orders, which means all parts must be in stock before anything can ship. We know the misinformation you were given added unnecessary delays, and that’s not the experience we want anyone to have.
We appreciate your patience while we process your refund and are sorry that your order remained unshipped for so long. Your feedback helps us continue improving our communication and service, and we’re grateful you brought this to our attention.

Ereplacementparts からの回答

2026年2月2日

Hello,
Thank you for sharing this feedback. We’re sorry to hear about the frustration you experienced with shipping times and inventory accuracy. We know how important clear expectations are, and we understand how delays can impact your plans.
Our inventory moves quickly, and while we work hard to keep stock levels updated in real time, there are occasions when an item shows as available but becomes backordered by the time the order is processed. We recognize how disappointing that can be, and we’re continuously improving the accuracy of our inventory systems.
We also want to clarify how our fulfillment process works: our warehouse ships orders only once all items are in stock. This means that if one item becomes backordered, it can hold up the rest of the shipment. We understand how this can feel like we’re not meeting the timelines you expected, and we’re actively reviewing how we communicate stock status and processing times so that expectations are clearer from the start.
We appreciate you taking the time to let us know, and we’re committed to making this experience smoother moving forward.