Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
企業が回答しました
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All round great experience
Easy to navigate website. Prompt dispatch and delivery and very effective communication.
2026年4月14日
Great customer service
I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later.
Great customer service. The grate bars I ordered were excellent quality and fit perfectly
2026年3月30日
Excellent company to install (Waveney…
Excellent company to install (Waveney stoves and Ecoflue).
Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship.
They made the stove look like it had always been there.
The stove is well made and positioning is carefully considered for the hot plate and oven. I love that I could cook directly over the embers with an additional shelf provided.
I must remember that cooking takes quite a lot longer than in the electric oven!!
2026年4月2日
Always had good service from Esse and I…
Always had good service from Esse and I always use them for spares to ensure that I have the right correct fitting part
2026年3月27日
A totally great experience.
The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this firm highly enough. The service is phenomenal.
2026年3月25日
Great service excellent tech teamm…
Great service excellent tech team answered all my questions and I got unit up and running
2026年3月18日
Speedy service and arrived well…
Speedy service and arrived well packaged. Faultless service.
2026年3月25日
I pay a monthly fee to your company
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
2026年4月12日
自発的なレビュー
ESSE からの回答
I think you may have left this review for the wrong business. ESSE manufacture range cookers and stoves.
It was easy to find what I wanted on…
It was easy to find what I wanted on website and it was delivered quickly without fuss
2026年3月17日
Esse 1000X Black Stove
Excellent service from ordering to fitting, 100% recommend Esse.
Very happy indeed with our purchase.
2026年3月13日
Cooker parts
I can always get the parts for my Esse Cooker when I need them ,and the delivery is always on time which to me is such a bonus Thank you
2026年3月9日
ESSE からの回答
Thank you for leaving us a review.
For the 350 stove I have found the…
For the 350 stove I have found the baffle plates to be of poor quality and need to be replaced every three to four years. The back plate is very poorly designed and cracks where the logo is attached. Some other parts are very well designed and of a high quality
2026年3月8日
ESSE からの回答
Thank you for your feedback we shall share this with the team. Kind regards, ESSE.
Absolutely love our Esse cooker
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better.
We bought direct as we live nearby and there was no hard sell, just a great demo/explanation of the various cookers and why they are so good.
Installation was quick and reasonably straightforward given they use a robot to carry it into the house (including up and down the various steps) which was impressive.
2026年3月5日
ESSE からの回答
Thank you for your review. With kind regards, ESSE.
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