Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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レビュアーのコメントを見てみましょう
Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
企業が回答しました
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good response from Cust Service with a…
Good response from Cust Service with a query from me. All delivered within 2 days and exceptionally well packed.
2026年2月16日
ESSE からの回答
Thank you for taking the time to leave a review. With kind regards, ESSE.
Great company to deal with
Great company to deal with, offered great advice and products are top quality.
2026年2月20日
ESSE からの回答
Thank you. ESSE.
ESSE からの回答
Thank you from ESSE.
ESSE からの回答
Thank you for your review.
Great service
I easily found the spares I wanted on the web site. When refurbishing my stove, I discovered that I did not need one item as the original was still in very good condition. I then contacted Esse who were happy to accept the item to be returned for a refund. Great company and great products.
2026年2月14日
ESSE からの回答
Thank you for your kind review. ESSE.
Esse lightheart
Beautiful craftsmanship, brilliantly well made cookstove… fab British company.
2026年2月7日
ESSE からの回答
We are pleased that you took the time to leave us a review. Thank you from ESSE.
Such a superb cooker
Excellent home delivery service and an excellent product. Our food tastes better and our home is warmer! Thank you.
2026年2月12日
ESSE からの回答
Thank you for taking the time to leave your review! We will share your feedback with the team. With best wishes, ESSE
Missing part in Order..No Worries!!
Well it was missing one of the order parts but hey I love the brand and my log burning 990 cooker. Esse had no quibble/query on sending through the missing order part so bravo!! great customer services!!
2026年2月12日
ESSE からの回答
We apologise for the inconvenience. Thank you for taking the time to leave us a review. With kind regards, ESSE.
ESSE からの回答
Thank you.
Easy to use website and swift arival of…
Easy to use website and swift arival of product after order was confirmed. Payment by debit card was no problem.
2026年1月30日
While the part I needed was quite…
While the part I needed was quite expensive, customer service is very good. The people I speak to at Esse are always polite and friendly and knowledgeable. Thanks, Michael
2026年2月4日
Very quick efficient service.
2026年1月27日
Excellent customer service
Slight problem with fitting a new oven door latch, but this was resolved in full, quickly by the team at ESSE. Even the postage costs were refunded. Excellent customer service.
2026年1月25日
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
2026年1月30日
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
2026年1月22日
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
2026年1月29日
Buyer beware if you live in Australia
Buyer beware if you live in Australia. Their after sales service is slow, cumbersome and extremely frustrating.
2026年1月29日
ESSE からの回答
Thank you for taking the time to leave feedback. We will review with our distributor how we can streamline things to improve the speed of our aftersales service in Australia. Kind regards, ESSE
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