Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
企業が回答しました
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hard to cook on
They were brilliant and came out and sorted my air flow as quickly as possible. Its been a month and I have still not managed to get the oven hot enough to cook in and get a kettle to boil which is disappointing. But warms my kitchen nicely. Had I afforded it I would have got the iron heart instead.
2025年11月24日
ESSE からの回答
Thank you for your review. We encourage you to get back in touch with our customer service team to see if we can assist with improving the cooking temperatures. With kind regards, ESSE customerservice@esse.com. +44 (0)1282 813235.
Back in use
Part supplied,easy to fit on my 28 year old Esse cooker/boiler.
Thankful that part available, cheaper than new cooker which still works well, delivered promptly.
Happy Bunny
Barry and Maggie Carr
2025年11月17日
ESSE からの回答
We are pleased that we can be of assistance so your ESSE cooker will provide many more years of heating and sustenance. With kind regards from ESSE.
Great performance from Esse
Great performance from Esse - again!
Fast delivery, well packaged and a good price. What more could a buyer want??
2025年11月15日
ESSE からの回答
Thank you.
Brilliant service as ever.
2025年11月21日
ESSE からの回答
We are so pleased to receive your review. Thank you from ESSE.
Great product
2025年7月16日
ESSE からの回答
Thank you we shall share your feedback with the team. With kind regards, ESSE.
ESSE からの回答
Thank you for your kind review. ESSE.
Overall Pretty Good
Gave advice about the item before ordering, good price and reasonable lead time.
2025年11月20日
ESSE からの回答
Thank you for taking the time to leave us a review. With kind regards, ESSE.
Just wat i needed
2025年10月28日
ESSE からの回答
We are pleased that we could be of assistance. With kind regards, ESSE.
Great stove
Great stove , very good customer service thanks especially in the technical department, thanks Esse
2025年11月13日
ESSE からの回答
Thank you, we shall pass on your complimentary feedback. With kind regards, ESSE.
I had a small issue with my replacement…
I had a small issue with my replacement door glass, on contacting Esse to advise them of the problem, they immediately sent a replacement which arrived a couple of days later, very happy with the service.
2025年11月12日
ESSE からの回答
We are pleased that we could resolve your issue. With kind regards, ESSE.
Parcel arrived on time and was well…
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t hold the door closed so I put the handle on the original catch, made it a bit expensive but hey it works fine allowing me to use my ESSE 100 fire. Thanks for everything Steve O.
2025年11月11日
ESSE からの回答
Thank you. Should you require further assistance do not hesitate to call our customer service team prior to ordering to ensure that you have the correct parts. With kind regards, ESSE. +44 (0)1282 813235.
Fairly easy to find parts for an ESSE…
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay now page, rather than a ‘thank you your order has been placed’
2025年11月11日
ESSE からの回答
Please contact our sales team re. your payment. Thank you, ESSE Engineering +44 (0)1282 813235
You replied a few days after I’d sent…
You replied a few days after I’d sent my order to you, to let me know you were sorting out the parts I’d ordered. Then you let me know when they were going to be delivered.
2025年11月10日
ESSE からの回答
We are pleased to hear that the delivery communication was of standard. Thank you, ESSE.
ESSE からの回答
Thank you for your review. With kind regards, ESSE.
Prompt delivery
2025年11月2日
ESSE からの回答
We are pleased that our service met your expectation. With kind regards, ESSE.
Highly recommend !
Highly recommend !
Service is all ways perfect. Definitely will be using them again.
2025年9月28日
ESSE からの回答
Thank you for your kind review. We shall share it with the team. With the best regards from ESSE Engineering.
Ordered from website
Ordered from website, easy to Order, delivered within 7 days, ironheart is brilliant
2025年11月2日
ESSE からの回答
Thank you for your kind feedback. ESSE.
Great products, poor communication
The products are as great as ever. But better communication would help. I ordered the parts November 1st, they arrived November 22nd. But I had to phone twice to find when I might expect them. Please keep us updated, especially if there will be a delay. The packing wasn’t great either, and fell apart in transit.
2025年11月22日
ESSE からの回答
We appreciate you taking the time to leave your feedback, we shall share it with the team. Thank you, ESSE.
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