Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
企業が回答しました
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
I live in rented accommodation which has an Esse insert stove with back boiler. Chimney baffle and grate were both burned out. Could not source one in Ireland so went on to the Esse website and contacted them by email. I was referred to their online catalogue with instructions as to the items that suited my boiler.
I ordered new baffle and grate. Dispatched very quickly, fitted perfectly and improved the performance of the stove unbelievably.
Five stars for service and quality of product
2025年2月6日
ESSE からの回答
Thank you for sending in your review, we shall share it with the ESSE team. With kind regards.
ESSE からの回答
I am sorry to hear that you are experiencing delays to your order. I have escalated this for you and someone will be in touch shortly. Thank you for your patience. Kind regards, ESSE
We really like our new Esse Bakehart
We really like our new Esse Bakehart. It looks great.
It came with a comprehensive set of instructions so we have been able to enjoy it from day one.
2025年10月20日
ESSE からの回答
Thank you for taking the time to share your product feedback, we shall share it with the team. With the warmest regards, ESSE.
Postage costs
Two small retaining clips for glass can't cost or weigh very much. So where's the profit in that? Why not bung on a £12 delivery charge just to rip-off the customer?
2025年11月17日
自発的なレビュー
ESSE からの回答
Thank you for taking the time to provide feedback on our postage, we will take this into account when reviewing our service. Currently, all orders under £80 are subject to our standard post and packaging fee. Kind regards, ESSE
Third time lucky
First delivery was someone else’s order, second contained all items but one side brick was broken, quickly replaced on each occasion.
2025年10月26日
ESSE からの回答
Thank you for your review and your patience with the order discrepancies. With kind regards, ESSE.
Get the orders processed and sent out…
Get the orders processed and sent out as fast as the payment is taken from customers accounts other wise exceptable.
2025年10月26日
ESSE からの回答
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within 3 working days. With kind regards, the ESSE team.
as the driver wouldn't deliver
as the driver wouldn't deliver, you sent my fitre by post
thank you
2025年10月24日
ESSE からの回答
Thank you for taking the time to leave feedback. With kind regards, ESSE.
ESSE からの回答
Thank you for your review. With kind regards, ESSE.
Good service and communication from…
Good service and communication from esse a bit pricey for postage
2025年10月12日
ESSE からの回答
Thank you for your feedback, we shall share it with the team. With kind regards, ESSE.
ESSE からの回答
Thank you for your review.
ESSE からの回答
We are pleased you took the time to leave us a review. Thank you, ESSE.
Excellant service
Excellant service . Quick response to my request to change my order for a range cooker . Thank you
2025年10月17日
ESSE からの回答
Thank you for your review. ESSE.
I purchased spare parts for my Esse…
I purchased spare parts for my Esse wood-burning stove, replacing the grate and top baffle plate. The old parts were worn out and needed changing. The new ones fit perfectly, were easy to install, and the stove now works efficiently again.
When I received the parcel there was no baffle plate this was a Friday phoned them up they said i would have it next day it arrived before dinner.
2025年10月13日
ESSE からの回答
Thank you for taking the time to leave our team your kind review. With kind regards, ESSE.
ESSE からの回答
You are welcome. ESSE.
Friendly and helpful staff
Friendly and helpful staff, and swift delivery of the required item. Confirmed the benefit of selecting an Esse wood burner a number of years ago...with their help I'm confident it will provide good service for many years....
2025年10月3日
ESSE からの回答
Thank you Richard. With kind regards from everyone at ESSE.
ESSE からの回答
We are pleased you found our spares service satisfactory, thank you for your kind review. ESSE.
Good advice and good service
Good advice and good service, even when there was an intial problem with the order. All sorted very professionally. Thanks
2025年9月29日
ESSE からの回答
We are pleased we could resolve your issues. With kind regards, ESSE.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
2025年9月29日
ESSE からの回答
Excellent! We are pleased to receive your glowing review. With kind regards, ESSE.
Emails and queries answered quickly and…
Emails and queries answered quickly and helpfully.
Good supportive advice given.
Thanks
2025年10月3日
ESSE からの回答
It is good to hear positive feedback on the customer support we offer. Thank you for leaving your kind review. Warm regards, ESSE.
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