Essex Auto Group ロゎ
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Essex Auto Group レビュヌ 

1,061
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TrustScore 5段階評䟡の2.5

2.3

カヌディヌラヌ
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5぀星のうち1の評䟡

Went to order my new Motability car and was made to feel like a second. LA citizen. I had an appointment at 3 pm was told run in late but wouldn’t be long at 3.30 was told just going to show custo... もっず芋る

5぀星のうち1の評䟡

Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didn’t admit until as... もっず芋る

5぀星のうち1の評䟡

I took my b max in for diagnosis,was informed that the car needed new fuel pipes,spill pipes and injector seals etc. my own mechanic didnt agree but spent a day removing and refitting all these parts... もっず芋る

5぀星のうち5の評䟡

I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... もっず芋る

䌁業情報

  1. カヌディヌラヌ
  2. ・
  3. 自動車修理店

さたざたな倖郚゜ヌスから提䟛された情報

Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group we’re proud of our long-established reputation for integrity, first-class customer service and competitive pricing.

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2.3

期埅以䞋

TrustScore 5段階評䟡の2.5

1061件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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2.3

すべおのレビュヌ

(1,061)

過去12か月のレビュヌ数: 3件

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5぀星のうち3の評䟡

Eventually got the car I wanted

Eventually got the car I wanted. But there is an issue with the KEY for the car which hasn't been solved yet, and I haven't had any contact as promised for over three
weeks!!!!!!
I was not given any details to contact customer services. I was told the matter was being handled by them

2018幎7月10日
自発的なレビュヌ
Essex Auto Group ロゎ

Essex Auto Group からの回答

Good afternoon. We are very concerned that we have not met your expectations. We showed the key to Fiat themselves and they told us you should contact the manufacturer's own customer services department, which is what we then advised to you. Fiat's area manager is currently with us, so we are also seeking advice from Fiat directly to see if any more can be done to help you. Should you want to contact us first, here are our contact details: https://www.essexautogroup.com/fiat/contact-us/fiat-southend/

5぀星のうち4の評䟡

Salesman Andrew Lane was excellent and


Salesman Andrew Lane was excellent and everything was as expected. One slight moan, on the boot door are instructions on where to find the emergency triangle only for it not to be there, when I checked Fords don't supply one, over £22,000 for the car and no safety triangle, shame on you Fords!

2018幎7月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Kuga

I have been a Ford car fan since a very young girl and I'm now 65. You always get excellent service from Fords and I will certainly go back again and again.

2018幎7月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Stop contacting me this is the 10th time

2018幎6月30日
自発的なレビュヌ
Essex Auto Group ロゎ

Essex Auto Group からの回答

Good afternoon. Apologies if you feel you have received more than the expected number of messages from us. We have unsubscribed you from most of our marketing messages and the Trustpilot invitation is automatically generated after your purchase and should not bother you again. The only messages you should now receive are those pertaining to your Smart Reward Card and important service/MOT and any safety/recall information. If you wish to change your notifications regarding those, please follow the instructions in those emails.

5぀星のうち3の評䟡

Would of rated higher but due to admin


Would of rated higher but due to admin error at dealership lost out in part refund of road tax.

2018幎6月23日
自発的なレビュヌ
Essex Auto Group ロゎ

Essex Auto Group からの回答

Thank you very much for your valued and honest feedback. We wish you many miles of enjoyment and hope to see you again in future so that we can provide better service for you next time.

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