Evans Halshaw - Body Centre Cardiff レビュー 

14
TrustScore 5段階評価の3.5

3.7

Nash House, Sloper Road, CF11 Cardiff, GB


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5つ星のうち2の評価

Tester had entered incorrect mileage into the MOT database, was over by 10,000. Told me i needed new rear discs and pads, after they repaired and had the MOT certificate, realised this was infact n... もっと見る

企業が回答しました

5つ星のうち5の評価

Exceptional service from Finn and colleague (18/6/2026), they went out of their way to satisfy my requirements, and gave me an excellent deal on my part ex car. I've dealt with many many salespeople... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service at Evans Halshaw in Cardiff when purchasing a replacement car from Finlay. He was courteous and knowledgeable, explained everything clearly and gave details of the vehicle whilst on... もっと見る

企業が回答しました

5つ星のうち5の評価

Superb customer service as usual from the team at Evans Halshaw, Cardiff. Rhys was professional throughout and went above and beyond to help me with moving my shopping bags from the courtesy car back... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

14件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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3.7

すべてのレビュー

(14)

過去12か月のレビュー数: 5,287

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5つ星のうち2の評価

Avoid for MOT

Tester had entered incorrect mileage into the MOT database, was over by 10,000.

Told me i needed new rear discs and pads, after they repaired and had the MOT certificate, realised this was infact not the case and only one of the discs were an advisory.

2026年7月3日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Luke,

Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Exceptional service from Finn

Exceptional service from Finn and colleague (18/6/2026), they went out of their way to satisfy my requirements, and gave me an excellent deal on my part ex car.
I've dealt with many many salespeople in my time but I have to say that this was one of my best experiences.They are a credit to the company and `I highly recommend them.

2026年6月19日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Excellent service at Evans Halshaw in…

Excellent service at Evans Halshaw in Cardiff when purchasing a replacement car from Finlay. He was courteous and knowledgeable, explained everything clearly and gave details of the vehicle whilst on the test drive. Highly recommend Finlay to anyone looking for a replacement vehicle.

2026年5月8日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hello Kim,
Thanks for sharing your recent experience!
It sounds like Finlay has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Great experience

Great experience, friendly and professional service. Only thing i didn't get was a work completed document (timing belt recall) which would be good for service history.

2025年3月24日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Luke,

We appreciate you taking the time to share your positive experience.

We understand the importance of maintaining accurate service records and will work to ensure that all customers receive a work completed document in the future.

Evans Halshaw Customer Services

5つ星のうち5の評価

A great company

My mum recently purchased a car from the Cardiff dealership and had a great experience.
The staff were friendly and knowledgable and couldn't have been more helpful.
Their aftercare has also been fantastic.
A very good company to deal with.

2025年2月7日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi,

We are delighted to hear that your mother had a positive experience and that she found our staff friendly and knowledgeable.

We are proud of our team and appreciate your feedback.

We are also pleased to hear that you have been happy with our aftercare.

Evans Halshaw Customer Services

5つ星のうち1の評価

Purchased a used car at the Evans…

Purchased a used car at the Evans Halshaw Newport dealer. The car generally was fine although there were issues. the customer service is abysmal. Despite numerous emails asking for various things from "Did you receive this email" and "can you please confirm XYZ" no response. I had to initiate any contact. When I did manage to speak to someone the excuses were many and varied. An apology was given, however my general dissatisfaction with Evans Halshaw Newport will not diminish and I would advise anyone thinking of using them to BEWARE.

2025年3月19日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Mr Dee,

We understand your disappointment with the customer service you received at our Newport dealership.

We strive to provide excellent service to all our customers and are sorry that your experience did not meet our standards.

We value your feedback and will use it to improve our processes and ensure that all customers receive the level of service they deserve.

Evans Halshaw Customer Services

5つ星のうち1の評価

Terrible

Terrible - my Vauxhall combo was recovered there last week due to an emissions error. They decided the fault needed a software update. They charged me £286 and we collected it on Friday - by Tuesday the same error occurred again which leaves my car unable to start. We had it recovered again to Vauxhall Evans Cardiff. Again they put it on the diagnostic machine and the exact two errors that were on the previous test came up. This time they said it was the turbo charger that had been wrongly fitted by another garage. Why didn’t they pick that up the first time? Anyway they did nothing to my car apart from plugging it into the computer and charged me £156. When I complained that the faults were the same as previously and it was unfair to be charged for the second diagnostic test, The customer care was awful - I had to ask their representative to stop interrupting me and let me finish. All in all I have paid £390 in diagnostic tests at two Vauxhall Dealerships in the last three weeks all reporting the same faults- position of turbo. Thankfully I have now taken it to a non Vauxhall garage who have fixed the issue.

2024年12月11日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Val,

We understand your frustration with the recent experience you had with our service.

It is not the level of service that we aim to provide and we apologise for the inconvenience and disappointment you've encountered.

We value your feedback and will use it to improve our processes and ensure a more positive experience for our customers.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service for my disabled…

Great customer service for my disabled mum, thank you!

2024年10月30日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Tom,

We're so glad to hear that you had a positive experience.

It's wonderful to know that we were able to provide excellent customer service for your mother.

Evans Halshaw Customer Services

5つ星のうち5の評価

Superb customer service as usual from…

Superb customer service as usual from the team at Evans Halshaw, Cardiff. Rhys was professional throughout and went above and beyond to help me with moving my shopping bags from the courtesy car back to my vehicle. He also went through each service item on the service booklet and reminded me to get my tyres changed as per the service recommendations by the mechanics who also carried out the vehicle maintenance in a timely and efficient manner. The vehicle was fully valeted for me before collection. I couldn't have asked for more. All in all, a great value experience that you can always look forward to at Evans Halshaw Cardiff.

2024年9月18日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hello Frank,

We appreciate you taking the time to share your positive experience.

We're thrilled to hear that you received exceptional customer service from our team, especially Rhys' willingness to go the extra mile.

We strive to provide a seamless and valuable experience for all our customers, and we're glad you found it to be so.

Evans Halshaw Customer Services

5つ星のうち1の評価

Dreadful harassed while on holiday 8…

Dreadful harassed while on holiday 8 missed calls one day to put down a deposit. When I called into show room in Cardiff just an awful experience.

2023年8月12日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi Carol,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Just bought for my sister her first car…

Just bought for my sister her first car here in cardiff we been dealing with Jack from cardiff showroom the experience was good
Thank you

2023年5月24日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hi,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very professional and respectful

Ryan Reynolds was incredibly helpful when helping me choose my car. I knew nothing at all about cars but thankfully I had Ryan there to professionally explain the cars details and how to interpret them. This made my experience here much more relaxing and allowed me to purchase my car with confidence.

2022年2月9日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hello Dominic,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Evans Halshaw Customer Services

5つ星のうち1の評価

Hi guys stay well away from this…

Hi guys stay well away from this dealership very little Knowledge of the cars they sell There no quibble money back guarantee is not worth the paper that it's written on sales people tell lies just to get sales STAY well away guys

2021年10月18日
自発的なレビュー
Evans Halshaw - Body Centre Cardiff ロゴ

Evans Halshaw - Body Centre Cardiff からの回答

Hello Paul,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

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