After debating the decision to go electric i recently spoke to the BYD branch on Tyburn road and i am nothing but satisfied! All my questions answered about the Sealion 7 and more from Layla and i c... もっと見る
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Brought a car from evans halshaw birmingham, The car was delivered and I noticed the passenger front wheel was damaged, so rung evans halshaw and got told that it was damaged when I looked at it, whic... もっと見る
Great service , great team will be Layla helped me and was knowledgeable on all the ins and outs and made me even more confident I was making the right choice! Thanks
企業が回答しました
I had a mechanical problem with a car we'd bought from Evans Halshaw in Stourbridge, who liaised with the Erdington branch (relocated from Bordesley) to have the issue solved there. Matthew from the... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
149-159 High Street, B12 0JU, Birmingham, Bordesley, 英国
- 0121 7566068
4.2
ほぼ満足
67件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor Customer Service & Acknowledgement
Just left the showroom angry and deflated after poppong in for a pre-arranged test drive.
We were advised to arrive 10 minutes early, which we did but at no point within the 15 minutes we waited were we approached by anyone.
Even if to advise of a delay, we would've completely understood.
It was only when we decided this wasn't the level of customer service we anticipated and decided to leave, we're we approached by a sales executive who'd not long returned from a test drive.
By this time we were in the car and had to express our dissatisfaction, we appreciated his apology but we were by this time exasperated and decided to rearrange a test drive in Stourbridge.
2025年7月26日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hello,
We regret to hear about the poor service you experienced during your pre-arranged test drive.
We appreciate you bringing this to our attention and apologise that you were not acknowledged upon arrival.
We'll review this internally to ensure a better experience moving forward.
Evans Halshaw Customer Services
Don’t bother
Went into Evans Halshaw (BYD Birmingham) to sell my Ford Fiesta after getting a valuation online, they knocked £500 off because of the car having part service history which I stated when I filled in the online form. Waste of time and I definitely would not recommend.
2025年7月19日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi,
Firstly, I am sorry to hear that you were disappointed with the price that you were offered when selling your vehicle to us.
The initial quote given online is just a guided price and a true evaluation can only be given when one of our specialists at the dealership have seen the car at face value and have sent the required information and evidence over to our central price team, who then provide the final offer.
We have a dedicated team that check the offers given to ensure that we are in line with the current market values of similar vehicles.
Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car.
We do appreciate your feedback, and I will ensure this is fed back to the relevant leadership team.
Thank you,
Evans Halshaw Customer Services
Anytime I have had cause to call or pop…
Anytime I have had cause to call or pop I have received the same level of service, efficient friendly and welcoming
2025年7月17日
Evans Halshaw - BYD Birmingham からの回答
Hi Tina,
We appreciate you taking the time to share your consistent experiences with us.
It's wonderful to hear you find our service efficient, friendly, and welcoming.
Evans Halshaw Customer Services
BYD Service
Booking an appointment was easy, comfortable area in showroom whilst service carried out while I waited
2025年7月15日
Evans Halshaw - BYD Birmingham からの回答
Hi Geoff,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
I recently bought a BYD dolphin from…
I recently bought a BYD dolphin from Evans Halshaw in Birmingham. The service was amazing….ANA was great, she made the whole experience enjoyable and stress free. I love the car too!
2025年5月6日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Paul,
We work hard to provide a positive experience for our customers, we’re happy to hear we met your expectations.
Have a great day!
Customer Services
Excellent service off Ana
Excellent service off Ana, Straight forward car purchase process and nothing was an issue and good communications, Highly recommended 👌
2025年5月21日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Craig,
We're glad the car purchase was straightforward, with good communication from Ana.
Thank you for your feedback, we appreciate your recommendation.
Evans Halshaw Customer Services
Excellent service
Bought our BYD Atto 3 today. Gino was very helpful and the whole process has been thorough and professional. I would thoroughly recommend dealing with Gino.
2025年4月16日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Joy,
We're thrilled to hear about your positive experience with Gino. I
t's wonderful to know that he provided such excellent service and made the process smooth for you.
Evans Halshaw Customer Services
Just collected my brand new Atto 3…
Just collected my brand new Atto 3 Design from BYD Birmingham. Ana was fabulous from start to finish. Amazing handover experience, so exciting to reveal the new car from under a car cover, flowers and chocolates were a lovely addition. How every dealer should be.
2025年4月15日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Vicki,
It's wonderful to know that Ana provided such an exceptional handover experience.
We strive to create memorable moments for our customers, and it's heartwarming to hear that the car reveal, flowers, and chocolates added to the excitement.
We appreciate your kind words and hope you enjoy your new Atto 3 Design.
Evans Halshaw Customer Services
Lovely experience getting my first car
Lovely experience getting my first car. Anna was very helpful and informative
2025年4月12日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Kelsey,
It's wonderful that Anna was able to provide you with such helpful and informative service.
We strive to make every customer's car buying journey enjoyable and successful.
Evans Halshaw Customer Services
Basic model that feels like complete luxury…
Basic model that feels like complete luxury. So many clever features. So easy and smooth to drive. Love it.
2025年4月12日
Evans Halshaw - BYD Birmingham からの回答
Hi Naomi,
We're thrilled to hear you're enjoying the luxurious feel and ease of driving, we appreciate your kind words about its clever features.
We strive to provide vehicles that offer a seamless and enjoyable driving experience.
Evans Halshaw Customer Services
Great first experience
I recently had my car serviced at the BYD garage, and I couldn’t be more impressed with the experience. From start to finish, everything was smooth, professional, and efficient. A special shoutout to Ben— what an absolute gem of a person! He went above and beyond to make sure everything was taken care of, explaining things clearly and keeping me updated throughout the process. You can tell he genuinely cares about customer satisfaction. It’s rare to come across that level of helpfulness and attention to detail. I left feeling totally confident in the work done and really valued as a customer. Highly recommend the garage if you’re looking for top-tier service!
2025年4月7日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hello,
We are delighted that you were so impressed with the service you received, especially the attention and care provided by Ben.
We strive to provide exceptional customer service, and it's wonderful to hear that Ben went above and beyond to ensure your satisfaction.
We appreciate your feedback and are glad you are happy with the work done.
Evans Halshaw Customer Services
Ana made our experience great what an exceptional employee
Ana made our experience great. She is truly a credit to Evans Halshaw. Nothing was too much trouble for her. She explained everything very clearly and made us feel like vip customers. Any problems we had she sorted it very quickly and efficiently. We would definitely return in the future thanks to Ana. We hope that Evans Halshaw realise they have such a fantastic employee. Ana thank you again we will definitely return to you in the future and we love the puma , David and Diane Crowther
2025年3月14日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Diane,
We are so pleased to hear about your positive experience!
It's wonderful to know that you felt valued and well-informed throughout your visit.
We strive to create a welcoming and informative environment for our customers, and it's heartwarming to hear that Ana lived up to that standard.
We appreciate your kind words and look forward to seeing you again soon.
Evans Halshaw Customer Services
Evans Halshaw - BYD Birmingham からの回答
Hi Mr Jaspal,
We're thrilled to hear you had a great experience with Ben.
We appreciate your kind words and are glad you enjoyed your time with us.
Evans Halshaw Customer Services
Ana has been super helpful with me…
Ana has been super helpful with me getting my new car and has made me feel so much more comfortable about the whole experience. The car is in perfect condition. Highly recommend!
2025年3月22日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Aaqib,
We're thrilled to hear about your positive experience!
It's wonderful to know that you felt comfortable throughout the process and that you're happy with your new car.
We appreciate your kind words about Ana's exceptional service.
Evans Halshaw Customer Services
Excellent service from Ana on selling…
Excellent service from Ana on selling both of my sons cars
2025年2月20日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Russell,
We're thrilled to hear about your positive experience with Ana.
It's wonderful to know she provided excellent service during the sale of your sons' cars.
We appreciate your kind words and will share your feedback with Ana.
Evans Halshaw Customer Services
Brilliant Service
Really brilliant service from Ana at BYD in purchasing a car, with ensuring all of my questions were answered with sufficient detail. Made sure I was well looked after and not once felt pressured into any decision.
Would highly recommend Ana to anyone looking to purchase a car! She’s a star ⭐️
2025年1月27日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hello Lee,
We're so glad to hear about your positive experience with Ana.
It's wonderful to know she provided you with the information and support you needed to make a confident decision.
We appreciate your kind words and will share your feedback with Ana.
Evans Halshaw Customer Services
Extremely Disappointed with Paint Quality and Service
I had purchased BYD Seal U DM-i black from here on end of December 2024. The quality was far below expectations. The paint had scratches all over on the day of delivery, and when I brought it up, they offered to polish the paint. Surprisingly they done the polishing in couple of hours. Instead of improving the situation, the polishing process left visible scratches all over the car, including on the lights, which now look worse than before.
The lack of attention to detail and care during the process was shocking. I trusted them to improve the appearance of my car, but they only caused more damage. I cannot recommend their service to anyone looking for a professional and reliable service job.
2025年1月15日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi,
We understand your disappointment with the condition of your car and the service you received.
We strive to ensure our customers have a positive experience and we are sorry that this was not the case for you.
We will take your feedback seriously and use it to improve our processes.
Evans Halshaw Customer Services
Brilliant service received from Ana
Brilliant service received from Ana. A true credit to the company. Communication was excellent throughout the process of waiting for my car to be delivered and the after care follow ups she has provided are something I have not experienced before. Overall great service and communication and the BYD Seal is an excellent car.
2024年11月27日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Craig,
Thank you for taking the time to share your positive experience.
We are delighted to hear that you were happy with the service you received from Ana and that you are pleased with your new car.
We appreciate your kind words and are glad you enjoyed the experience.
Evans Halshaw Customer Services
Thank you Ben, thank you BYD!
I had a horrible experience with my car where someone broke into it. Thankfully my insurance covered the window but the wiring was messed up. Ben helped with booking me in at the earliest time and sorting out the issue, going above and beyond. Thank you Ben, thank you BYD!
2024年12月4日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Meera,
We understand that having your car broken into is a stressful experience.
We're glad to hear that your insurance covered the window and that Ben was able to help you get your car repaired quickly.
We appreciate your kind words about Ben's dedication to customer service.
Evans Halshaw Customer Services
Reliable and great service
I was helped by Ben, who was amazing all throughout. He sorted everything out and there was nothing I needed to do. Very informative, told me every step of each process. Went extra lengths to explain things. Didn’t pressure me either, gave me honest advice. Got things done very fast too.
Could not recommend enough, will definitely be returning
2024年11月7日
自発的なレビュー
Evans Halshaw - BYD Birmingham からの回答
Hi Carina,
We are thrilled to hear about your positive experience.
It sounds like Ben went above and beyond to ensure your satisfaction.
We strive to provide exceptional customer service, and it's wonderful to know that our team members are making a difference.
We appreciate your kind words and look forward to welcoming you back in the future.
Evans Halshaw Customer Services
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