Evans Halshaw - BYD Rotherham and Authorised Ford Repairer レビュー 

195
TrustScore 5段階評価の5

4.8

Aldwarke Road, Parkgate, S62 6BY Rotherham, England, GB


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5つ星のうち5の評価

We have just purchased a new car from this company at Rotherham. As a customer we came away very happy, the treatment we received could not have been better. One that did stand out was our sales repre... もっと見る

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5つ星のうち5の評価

Excellent customer service. Found a car at short-notice, Patryk was extremely helpful from my first enquiry phone call and did anything that he could to help me out as I live 140miles away from the de... もっと見る

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5つ星のうち5の評価

Dan , made it a great experience buying our car . everything very well explained and made the experience most enjoyable. would highly recommend and be back when we need anything else :-)

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5つ星のうち1の評価

Avoid. would not recommend the service department/garage at Evans Halshaw Rotherham. When i had an issue with my car only 5 days after buying this, it was a week and a half of me chasing up updates an... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Aldwarke Road, Parkgate, S62 6BY, Rotherham, England, 英国

  • 01709 710500

4.8

優良

TrustScore 5段階評価の5

195件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

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4.8

すべてのレビュー

(195)

過去12か月のレビュー数: 5,713

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Helpful friendly and welcoming

Very helpful sales person Ellis friendly and welcoming

2023年5月27日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Charlie,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic service from Jack

Jack was very fast and efficient at looking at a car from me... could not do enough for me.

2023年5月22日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Joe,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

New Car Purchase....

New Car Purchase....
Great experience dealing with Trevor at the Rotherham Ford Branch in Parkgate, for the part ex of my old Ford Focus and new purchase Ford Puma. Would highly recommend

2023年5月17日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Trevor,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service. Very helpful and knowledgeable.

2023年5月18日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Chris,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Ellis was fantastic

Ellis was fantastic and made sure that I was happy with the deal
He met my needs and was really accommodating
Drive away a beautiful car for a fab price

2023年5月12日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Rita,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the Ford dealership in Rotherham.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant experience

I had the best experience at Rotherham Evans Halshaw thanks to Ellis. Very nice & welcoming fella, spoke to us with the best manner and didn’t pressure me into anything I didn’t want. It Was quick and easy to find the car I wanted thanks Ellis again. He has made it a Very smooth and steady process.
Very Happy customer☺️

2023年5月6日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Maria,

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Car purchase

Recently purchased a used car from here , the whole experience from start to finish was excellent , didn’t feel pressured to make the purchase , everything was clearly explained
Overall the team did a great job very happy customer 😊

2023年4月25日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Dianne,

I appreciate you taking the time to leave this review.

I am very pleased you are satisfied with your visit!

We hope to be of service to you again,
Evans Halshaw Customer Services

5つ星のうち5の評価

James (kuga)

Absolutely brilliant service from James, from start to finish, what I wanted I got ha! Definitely recommend
Thanks again 🙂

2023年5月6日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Kimberley,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent Manager.

The staff were friendly, helpful and knowledgeable. Excellent Manager. Plus a special thank you to Sue. I would recommend this dealership.

2023年4月18日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Ian,

We’re very grateful for your 5* review and recommendation, thank you!

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち5の評価

Elis made it a pleasant experience…

Elis made it a pleasant experience buying a car he was very helpful went like clockwork start to finish even helped with sorting out the tax and sorting out a few things out on the car that wasn’t up to scratch certainly buy from here again

2023年4月26日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Craig,

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Would recommend

2023年4月26日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi John,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

5つ星のうち2の評価

Disappointing Experience - Lost My Service Log Book, Awaiting Proper Resolution

tl;dr: They lost my service log book, which had a full service history. The issue remains unresolved, and I am awaiting an appropriate solution.

I recently took my car to this dealership for an MOT and full service. While the service itself was satisfactory, I've faced a frustrating situation due to their loss of my service log book.

Upon discovering that the log book was missing, I informed the dealership and confirmed that I had handed it over. They assured me that they would locate the log book and return it or send it via mail. However, after a week, they still hadn't found it. When I called to follow up, they proposed sending me a new service log without the stamps from previous services. This solution is inadequate, as it doesn't maintain the full service history of my car.

I've requested that the representative escalate the issue to a superior, in hopes of reaching a fair resolution. To date, I am still waiting for updates on their communications.

While I understand that mistakes can happen, it is crucial for a dealership to take responsibility and provide suitable remedies when they do. I am hopeful that they will recognize the inconvenience and potential loss of value resulting from the missing log book and offer an acceptable resolution.

In the meantime, I would advise caution when entrusting this dealership with important documents. I will continue to update this review as the situation progresses and until a satisfactory outcome is achieved.

2023年3月30日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Jim,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent Service

Excellent, professional service throughout. Thank you James and Jake.

2023年2月27日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Darren,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち5の評価

I met James today in order to collect…

I met James today in order to collect the car that I bought remotely earlier in the week! Everything was ready for my exchange (I had a part exchange to bring in), the transaction was seamless and the service extremely professional. To top it off, I also love my new car!

2023年2月16日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Jennifer,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the Ford dealership in Rotherham.

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Visited today to view a car we paid…

Visited today to view a car we paid £100 to hold, upon arrival we inspected the car and found damage to the paintwork on the front bumper, nearside sill and roof, the car also looked like it had been used as a tractor, filthy, and that is after they had spent 45 minutes cleaning it they said. Felt like salesman was not bothered, and what you see is what you get. Got home and checked emails to find alot of forms sent through with questions already answered that we had not even been asked. All we are waiting for now is a refund of the £100 after we told them we don't want the car and by the looks of previous reviews that is a long drawn out battle in itself, i will update you on the outcome.

2023年2月4日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@pendragon.uk.com.

Thank you,
Evans Halshaw Customer Services

5つ星のうち1の評価

Sales people

Hi there my daughter & I when to buy a 69 reg Ford Fiesta ST we had taken the fiesta for a short drive as there was no petrol in it for a longer run . We got back & spoke to the sales person about the car I said we where paying cash for it . He then started to go on about HPI I said again I was paying cash he still did not listen to me then started the hard sell about Extended warranty wheel&tyres warranty HPI warranty paint work warranty we said we was not interested in any of it apart from the extended mechanical warranty we had not quibbles on price I asked him if he could do it for £17000 all in he said no chance we where only wanting £200 Knocking off the price so I need I say more we went to trust Ford Barnsley and bought one The lads at TrustFord couldn’t do enough for us

2022年12月29日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Dave,

I am sorry that you haven't been satisfied with your recent visit to the Ford dealership in Rotherham.

As part of the FSA guidelines, our sales team must run through all the extras and products that are on offer to the customer, however these are completely optional and down to the customer if these are taken out or not.

We appreciate that this isn't always something that the customer will want to take out, but we will always provide all the information available so that the customer can make an informed decision.

I will ensure that your feedback is shared with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Evans halshaw at Rotherham

Evans halshaw at Rotherham parkgate are brilliant. Spoke with James and he helped me as much as he could with my budget and what car I was wanting. People who work there are so welcoming and very happy to help you in any way they can. Drove my new car home today and I’m so happy with it.
Thankyou for all your help. James you’re a star.

2022年12月12日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Catherine,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

5つ星のうち5の評価

Trouble free sale

I sold my car to EvansHalshaw, Parkgate. Great price, funds transferred into my account the same day. Stephen dealt with the sale from start to finish, he was extremely courteous and very professional. 5*

2022年9月12日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hello Brian,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Nathaniel had sorted everything out and…

Nathaniel had sorted everything out and was really professional

2022年8月24日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Sam,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち4の評価

We got there eventually....

We were initially disappointed when a car we had agreed to buy was not secured by Evans Halshaw from their dealer network.
However, despite the delay, Nathaniel worked to arrange another one at an equivalent price and so far we are very pleased with it.

2022年8月5日
自発的なレビュー
Evans Halshaw - BYD Rotherham and Authorised Ford Repairer ロゴ

Evans Halshaw - BYD Rotherham and Authorised Ford Repairer からの回答

Hi Richard,

I am sorry to hear that you initially didn't have a positive expereince. I am pleased to hear than Nathaniel did rectify this for you and you were satisfied in the end.

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

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