Evans Halshaw - Citroen Sheffield レビュー 

323
TrustScore 5段階評価の4.5

4.4

608 Penistone Road, Hillsborough, S6 2FZ Sheffield, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

As described by DM in the review of 4 days ago, this is an identical replica of what happened to me earlier in August. I made a formal complaint and suggested they change their sales technique. It loo... もっと見る

企業が回答しました

5つ星のうち5の評価

Citroen Penistone Road Sheffield My car was due a service Jake really looked after me a lovely friendly group make you feel comfortable

企業が回答しました

5つ星のうち5の評価

Well not a first time fix but a difficult problem to find and repaired on the 3rd attempt. wiring faults are difficult to find when all you have is fault codes to work from so well done guys to sor... もっと見る

企業が回答しました

5つ星のうち5の評価

Was looked after with by Shaun, he made us feel very comfortable and wasn’t pushy. He gave us plenty of opportunities to go off and chat/make decisions and encouraged us and the kids to have a good... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • 608 Penistone Road, Hillsborough, S6 2FZ, Sheffield, 英国

  • 0114 283 4949

4.4

優良

TrustScore 5段階評価の4.5

323件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.4

すべてのレビュー

(323)

過去12か月のレビュー数: 5,338

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent customer service

I would like to thank Dawid for explaining all the different areas of PCP etc. He was very clear & precise & his manner was polite & patient
Thank you. I am very happy with my new (to me) car

2023年10月18日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Frances,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Dawid.

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち4の評価

Glad I got car inspected

Bought a vehicle from them with defects which it turned out should have been fixed before being sold. Found out through an independent inspection. Contacted the dealer and they were great at sorting the repairs out, even down to a windscreen wiper.

2023年10月4日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hello,

Thank you for the positive rating.

I'm very pleased to hear that all of the defects were sorted on the vehicle as soon as possible.

I'm sorry if this did cause any inconvenience.
Evans Halshaw Customer Services

5つ星のうち5の評価
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Emma,

Thank you for such a positive review.

Have a wonderful day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Buying a used citroen from evans halshaw Sheffield

Visited evans halshaw Sheffield to view a used citroen, a pleasant experience from start to finish ,we were shown round the car then left to view ourselves so no pressure, when ready a test drive was set up again on our own ,our trade in car was valued and a deal sorted dealing with salesmen Dawid Smieszek was a pleasure how car buying should be ,
Thanks

2023年9月29日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Colin,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

5つ星のうち5の評価

Delighted with my new car & Connor…

Delighted with my new car & Connor really looked after us. Great communication & such a friendly guy.

2023年9月27日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Claire,

Thank you for your positive review.

Connor and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great experience today

Great experience today! Shaun Walker was really helpful!

2023年9月23日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Mitchell,

Shaun will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very helpful

Very helpful, with excellent service

2023年9月8日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent

Good, clear communication, excellent customer service 👏

2023年9月6日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi David,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Efficient polite staff kept informed how things were progressing nothing too much trouble.

2023年8月23日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hello Trevor,

Thank you for choosing Evans Halshaw!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service

Lovely staff, great customer service

2023年8月25日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Mihaela,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち5の評価

Toyota Yaris

I purchased a Toyota Yaris from yourselves and was served by Shaun. Excellent service and very professional. Really easy to talk to and put me at ease throughout my purchase.

2023年7月25日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Alyson,

Thank you for the positive review!

I will be sure to share it with the team here at the Citroen dealership in Sheffield.

Take care!
Evans Halshaw Customer Services

5つ星のうち5の評価

Polite staff

Polite, courteous and helpful staff on service desk

2023年6月8日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Stephen,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち2の評価

Incomplete warranty work

After warranty recall on steering rack it wasn't tracked!

Discovered at tire place after 2 ruined tires
Booked in 3 times to get it sorted after unavailable ramp & specialist equipment needed.

Large cost to a business if the van has to be out for 4 days rather than 1

2023年5月4日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち1の評価

Let down again

I cannot believe for the SECOND TIME Penistone Road Sheffield has provided second rate service when looking to purchase a brand new car. 4 years ago I was offered a test drive in a car that was being used by clearly an over zealous gym bunny. The car had used gym clothes on the back seat and was stinking of sweat - so I declined the test drive and left. No customer deserves to be put through that.
This time I had booked a test drive at 2pm. Despite being on time the agent I had been booked in with was nowhere to be seen. The staff in the building were too busy chatting amongst themselves. When I remonstrated I got a weak apology then he walked off. When I left the building they managed to find somebody to scurry after me - by which time it was too late. There was no way I was going to spend any more my time or money with Evans Halshaw. The company won’t get a third chance to let me down again.

2023年5月16日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Terry,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Happy Citroen Ami owner!

After an initially confusing start as my Citroen Ami had been recalled and they didn't think they could look after it, they took it under their wing and did a great job. Friendly, helpful and enthusiastic staff. Even came back cleaner!

2023年5月1日
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Jamie,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

5つ星のうち1の評価

Avoid, avoid and avoid!

Avoid, Avoid, Avoid!

On collection we were rushed through the purchase process, Connor usually sat back in his seat with no care in the world.

Day 1 - rear tail light faulty, filled with water. Took several days to fix.

1 Month Later - they untaxed my car and messed the V5 registration up. Chaos when you receive a letter from the DVLA saying the car had been untaxed and I was no longer the owner, not good. I chased Connor and management for more than 1 week before anyone bothered to respond!

2 Months Later - starter motor and dip limeter broke. There has been a total lack of help, direction and support. Even in one case the service manager telling me he forgot to email because he had left it in his drafts, like seriously. They want me to transport the car to a garage for it to be diagnosed and fixed, of which they are trying their hardest not to pay for. I have gone back with a letter confirming my consumer rights ... you guessed it... total silence! Still no result and I have a car that cannot be used.

The car is a 19 plate Mercedes and I have only had it for 2 months!

Disgraceful service, please avoid!

2023年3月27日
自発的なレビュー
Evans Halshaw - Citroen Sheffield ロゴ

Evans Halshaw - Citroen Sheffield からの回答

Hi Jake,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

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