Evans Halshaw - Citroen York レビュー 

360
TrustScore 5段階評価の4

4.2

Centurion Park, Clifton Moor, YO30 4WW York, GB


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5つ星のうち5の評価

I give evanshalshaw York 5 stars for help respect efficiency and airbags quickly fitted whilst we had a coffee made by Rohan on reception car brought to front door of garage for our convenience when... もっと見る

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5つ星のうち5の評価

Dealt with Liam who helped us choose our new Peugeot 3008 he was super helpful and knowledgeable and helped us through the whole process keeping us up to date with delivery and pickup even going so f... もっと見る

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5つ星のうち5の評価

Service was carried out quickly, and well within the agreed timescale. And the customer service staff were pleasant and called me up to let me know when the car was ready to collect. The only (mino... もっと見る

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5つ星のうち1の評価

Very poor service from a team member in the sales team.We went to discuss about a used car we have seen online today, however the very first impression we had from the salesman is that they are not at... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Centurion Park, Clifton Moor, YO30 4WW, York, 英国

  • 01904 698150

4.2

ほぼ満足

TrustScore 5段階評価の4

360件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.2

すべてのレビュー

(360)

過去12か月のレビュー数: 5,338

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5つ星のうち1の評価

Waste of time

Floor staff are nice but the service center is useless.Don't fix things when they say they will and will return your car having done nothing which takes 6hrs to tell you.This is made even harder when you aren't local and you have to travel each time to fix issues which should been sorted before the car was put up for sale.5 times and counting

2025年11月24日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Good Afternoon,

Thanks for sharing your feedback on your experience with Evans Halshaw Citroen York . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Citroen York Customer Services

5つ星のうち5の評価

Great experience

Buying cars and dealing with salespeople is usually my least favourite thing after buying houses and dealing with estate agents, but this was a breath of fresh air. Friendly, no-pressure salesperson (George) was great. I was only buying a 'cheap' used car, and not even a brand they normally sell here, but my daughter is very pleased with it as her first car. There was a minor issue with the car after we picked it up, and it was dealt with and fixed very quickly and efficiently. Shout out to the friendly people on the service desk, too. I would definitely buy a car from here again.

2025年11月15日
自発的なレビュー
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち1の評価

I Feel Deeply Disappointed

I found a car that I believed was not advertised as correct model.

The Used Car Sales Manager then cancelled the sale to investigate. That was fine. When it was found to be correct he refused my business when I clearly sent emails asking to buy. He ignored these.

I went to a lot of trouble arranging transport to collect.

2025年11月11日
自発的なレビュー
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello,

Thanks for sharing your feedback on your experience with Evans Halshaw Citroen York. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Citroen York Customer Services

5つ星のうち5の評価

service

Happy with service. Shame that there was no pick up and drop off service available this time

2025年10月22日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Mandy,

We're happy you were pleased with our service.

We regret that the pick-up and drop-off service was unavailable during your experience with us.

Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent experience The staff were both courteous and…

The staff were both courteous and efficient and l have no problem recommending this company.

2025年10月23日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Mr Sims,

We appreciate you taking the time to leave us this great review!

We're happy to hear that you found our staff courteous and efficient.
Evans Halshaw Customer Services

5つ星のうち5の評価

Connor and Kerry are just great.

Connor and Kerry are just great.
Always a great service at Evans halshaw York.

2025年10月22日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi,

Connor and Kerry will appreciate you leaving this review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち2の評価

The person I spoke to when checking in…

The person I spoke to when checking in the vehicle was rude and unhelpful. I will go out of my way not to use theis garage agin as the experience the last two times has been unplesent.

2025年10月23日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Simon,

We appreciate you taking the time to share your experience.

We're sorry to hear that the service you received was not satisfactory.

We'll address this to improve.
Evans Halshaw Customer Services

5つ星のうち5の評価

The friendliness of staff

The friendliness of staff as well as being very helpful

2025年10月17日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Mandy,

We appreciate you pointing out our staff's friendliness and helpfulness. 
Evans Halshaw Customer Services

5つ星のうち5の評価

Mot and servicing

Great overall experience, the lady I dealt with communicated well with me and informed me of everything going on, I even had my car washed and vacuumed this time!!! Thanks again!

2025年10月17日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Eve,

We're happy to hear that you had a great overall experience!

We appreciate your positive feedback regarding our clear communication and the extra care taken with your car.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち1の評価

The manager there will try and bully you into buying a car even when the body work has dints, scratched paints and bubbled/ rusted alloys

Non interest in booked in car viewings Especially when reservation fee is already paid. All walking round on phones, late at being seen to. The young man who had showed us the car and talked us through the process was lovely and professional when seen, however when management became involved his manager never introduced himself, spoke rudely and sternly to us trying to bully us into buying a car with delved body work, scratches and bubbled/rusted alloys, all because we wanted this rectified before buying the car, his reply was "well it's a 66 plate car what do you expect !" "If you leave now I WILL press this button and you'll get refunded reservation fee or I suggest you come inside right now and get on with it" rude abrupt, won't be going there again, fair to say never bought the car either

2025年10月11日
自発的なレビュー
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello Rachael,

We appreciate you bringing this to our attention.

We regret to hear about the disinterest during your viewing and the manager's behavior.

We'll share your feedback with the relevant teams to look into how we can improve our customer experience.

Evans Halshaw Customer Services

5つ星のうち5の評価

The person who made the booking was…

The person who made the booking was efficient,friendly and helpful. The guy who received my car was also extremely helpful.

2025年10月7日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi,

We're so glad to hear that the booking process was efficient and friendly, and that the person who received your car was extremely helpful.

Evans Halshaw Customer Services

5つ星のうち5の評価

Air bag replacement

The whole process was quick and easy to do and the staff were polite, friendly and helpful.

2025年10月3日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Martin,

We appreciate you taking the time to leave us this great review.

We are happy to hear that our staff were polite, friendly, and helpful.

Evans Halshaw Customer Services

5つ星のうち5の評価

Kerry at Evans Halshaw was brilliant

Kerry at Evans Halshaw was brilliant, bubbly and really helpful and understanding. Car was on a recall and she made the experience as painless as possible with her positivity!!

2025年9月27日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello Neil,

We're happy to hear that your experience was so positive!

It's great to know that Kerry made the recall process painless and were helpful.

Thank you for your feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent friendly & efficient service…

Excellent friendly & efficient service from all staff and work carried out easily within the time slot appointed. Reception staff are always weicoming with a particular mention for Kerry
Car clean and sparkling on completion
Keep up the good work. Thank you

2025年9月29日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Barbara,

We appreciate you sharing your positive experience.

We're happy to hear that you found our service efficient and that Kerry was friendly.

It's great to know you were pleased with the car's cleanliness.

Thank you for your feedback!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service as always from Evans…

Excellent service as always from Evans Halshaw York
Always efficient, courtesy and reliable from booking in to collecting my vehicle

2025年9月16日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello Lisa,

We appreciate your positive feedback! It's great to hear you consistently receive efficient, courteous, and reliable service from booking to collection.

Evans Halshaw Customer Services

5つ星のうち5の評価

Helpful staff explained everything

Helpful staff fully explained what had been done

2025年9月26日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hi Terence,

We appreciate your positive feedback and we're happy to hear our staff were helpful and explained everything clearly.

Evans Halshaw Customer Services

5つ星のうち5の評価

Nice person and good job

Nice person and good job

2025年9月24日
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello Mr Shen,

We’re very grateful for your 5* review, thank you.

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち5の評価

Wish I could give more than five stars!

Wish I could give more than five stars!
From my first call asking to arrange a test drive on a MG HS I had seen on AutoTrader to attending the showroom today - every single member of staff I have spoken to has been so friendly and helpful.
Zameer dealt with my test drive and my purchase of the vehicle. I was embarrassed that I didn’t want to actually drive the car as I was involved in an accident last week and the hour long journey I made to the dealership had really pushed me to my limits! However, he was absolutely lovely about this, happily drove the vehicle so I got a feel for the car and answered my questions (even my stupid ones!) straight away and explained everything in detail. He is going above and beyond in making sure I get my new car for when I need it and I honestly cannot thank him enough.
I cannot recommend this dealership more highly, the customer service is the best I have received anywhere in a very long time!

2025年9月22日
自発的なレビュー
Evans Halshaw - Citroen York ロゴ

Evans Halshaw - Citroen York からの回答

Hello Helen,

Thank you so much for your kind words!

We are so happy to hear that Zameer was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

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