Great customer service from Tim. I was helping my in laws who were looking for a Fiesta Zetec, Evans Halshaw Ashton had one for sale, I spoke with Tim, he provided me with additional deta... もっと見る
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Made an enquiry about a car, got a reply from a salesman called Jack, replied to him and never heard anything back for a few days so I replied again and still never heard anything back. Absolutely sho... もっと見る
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We were looked after by John, he was so welcoming and enthusiastic, we looked round a few cars and had a test drive. He was very knowledgeable and gave great advice and was super helpful on the app an... もっと見る
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I completed a part exchange this weekend at the Aston under Lyne dealership. In a word... excellent. I had contacted Tim Furby by phone as we live over two hours from the site and sorted all the detai... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Manchester Road, OL7 0DG, Ashton-under-Lyne, 英国
- 0161 330 0121
4.0
ほぼ満足
470件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Honest salesmanship from the initial…
Honest salesmanship from the initial inquiry to the purchase of the vehicle
2023年11月10日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Glenn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Great customer service
Really great customer service from Sam on the sales team. I was hoping for a quick part exchange deal for a used car and he got the whole thing done in a day with a test drive and valet on the new car. Whole experience was hassle free and I got all the help I needed to make the right choice. I would definitely go back.
2023年11月9日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Jon,
Thank you so much for reviewing your recent experience with Sam at Evans Halshaw.
It’s great to hear you’ve had a positive experience.
Take care,
Evans Halshaw Customer Services
Great Service from Jack Reid.
2023年10月29日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Georgia,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Mountain out of a molehill..
I had an issue with the coolant .. levels were low and cap had broken.
Told it would be a half hour inspection £60.
The video sent showed tyres and other checks which weren't needed as I only had the vehicle serviced there 3 months before.
The problem was specific but I ended up paying £60 to find out where the leak was coming from.
To get the fault repaired will be extra... so I'll be asking for other quotes.
2023年10月25日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Jayne,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel.
We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
It was so nice and easy and straight…
It was so nice and easy and straight forward and with the help of salesman Sam bennet made it work better with his help and is information and was very helpful I would recommend evans halshaw ashton to anyone thank u for ur fantastic service
2023年10月18日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Paul,
Thank you very much for taking the time to leave us this positive review!
Sam's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
Very friendly service advisor
Very friendly service advisor, keeping you well informed about your vehicle.
2023年10月13日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hello Steve,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Engine warning light after 1 hour
Engine warning light came on after 1 hour. Pick up process was poor and given wrong information with regards the vehicle and the Ford Pass App.
The dealership are picking up the vehicle but we shouldn't be in this position in the first place
2023年10月15日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hello John,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Very pleased with the service given by…
Very pleased with the service given by all the staff
2023年9月5日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Mr and Mrs Roberts,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Jeff,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at Ford Ashton.
Thanks again!
Evans Halshaw Customer Services
Thanks to Pete & Tom for helping me…
Thanks to Pete & Tom for helping me find the perfect family car! Highly recommend buying here.
2023年9月25日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi,
Thank you very much for leaving a 5* review.
Pete and Tom will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
Fantastic service
2023年9月22日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Daniel,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Helen,
Tom will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Saeed,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Nobody got back to me to say my part…
Nobody got back to me to say my part was in stock then I could get through to book my car in for the work.
2023年8月31日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Kirsty,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Bought our perfect car with relative…
Bought our perfect car with relative ease, I've even managed to get over how easy it is to spend several thousand pounds at one go (being a Yorkshire man, not a mean feat)
2023年9月7日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Andrew,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Evans Halshaw Customer Services
To long to sort paper work out .when I…
To long to sort paper work out .when I done it 6 weeks ago when I order the new car .over 2 hours I was there and 4 manager to look at a car that's only 18 mouth old
2023年9月6日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi Brian,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
I recommend you walk rather than buy a…
I recommend you walk rather than buy a vehicle from these scammers.
Nothing but problems from start to finish. Very dishonest
2023年5月11日
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi James,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Excellent customer service from Steve @ Ashton
Steve was helpful and honest from start to finish. His knowledge of the car we bought and the general industry is excellent. A really pleasant experience, thank you
2023年8月30日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne からの回答
Hi,
Thank you for your positive review.
Steve and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Obnoxious Manager
Called in today (30/08/23) We are a middle aged couple who are more than capable of buying a new car outright. However, we want to look at all our options. Buy, PCP, new or used? Spoke to Steve in used sales. Very helpful indeed. We then tried new car sales. Spoke to Dominick. An extremely pleasant, helpful and polite young man. We sat down and started to go over some figures. It was at this point that the Gentleman next to Dom butted in and went straight into high speed, high pressure sales babble. It was only when I mentioned that we were quite happy dealing with Dom that he introduced himself as the Manager. (No name.) I told him repeatedly that we wanted some idea of prices. He was insistent that we tell him our budget. "We don't have one. We want to see some figures." I told him (Again) I also asked for a printout of said figures. He continued hi verbal barrage of utter nonsense then informed us they don't do printouts. I told him we have one from OMC. He still insisted we couldn't have one. I am convinced that he was not taking us seriously. By this time, my wife and I had had enough. I thanked him for his time and told him we would go home and examine the figures from OMC. His reply? "Good luck with that. Enjoy." Well done Mr Manager. Massive fail. Well done Steve and Dominick. If it were not for this obnoxious man we would very likely be driving away with one of your cars, for the third time. Yes, returning customer who has always been more that happy with the service from EH. Not any more. Bye Bye.
2023年8月30日
自発的なレビュー
Evans Halshaw - Ford Ashton under Lyne からの回答
Hello David,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensur e that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
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