Evans Halshaw - Ford Batley レビュー 

206
TrustScore 5段階評価の4.5

4.3

268 Bradford Road, WF17 6HT Batley, GB


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5つ星のうち1の評価

Purchased a Ford Focus with home delivery. Driver arrived without the spare key, promised it would be posted - it never arrived. I tried contacting sales rep about the missing key multiple times and d... もっと見る

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5つ星のうち5の評価

We bought a Ford Kuga from Mo at EH Batley this week. I’ve never had such a smooth experience especially considering we booked in the night before on a bank hol Monday and then turned up the next morn... もっと見る

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5つ星のうち5の評価

I bought a lovely fiesta from Evans Halshaw Batley yesterday, from a fella called John, was excellent service, and he really knows his stuff. As a woman, he spoke to me in a professional manner and di... もっと見る

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5つ星のうち5の評価

I have just bought a used car from Evans Halshaw and traded in my old vehicle. My salesman Raja was outstanding, providing a very professional and courteous service whilst maintaining a friendly manne... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.3

優良

TrustScore 5段階評価の4.5

206件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.3

すべてのレビュー

(206)

過去12か月のレビュー数: 5,252

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Dreadful customer experience

Purchased a Ford Focus with home delivery. Driver arrived without the spare key, promised it would be posted - it never arrived. I tried contacting sales rep about the missing key multiple times and did not hear anything back. When I finally contacted the main office to insist that I get a response they claimed the key was posted and refused to replace it. Since then: complete silence. I paid for a car with 2 keys and only received 1. Avoid this garage - zero accountability when things go wrong and won't make things right.

2025年10月7日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi George,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち2の評価

Shocking after sales care

Cannot fault the sales team however after sales care shocking. Unfortunately there was an issue with the car which was supposed to have been sorted. Three months on and the problem remains. Batley's response take it to an Evans Halshaw garage nearer you. Following a diagnostic test there are a number of faults which should have been picked up in the pre sale service plus the ongoing problem. Still not fixed as no one from Bately Evans Halshaw has authorised the work and very difficult to get hold of. Very poor experience.

2025年9月1日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Gavin,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

5つ星のうち5の評価

Used Ford Kuga from EH Ford Batley

We bought a Ford Kuga from Mo at EH Batley this week. I’ve never had such a smooth experience especially considering we booked in the night before on a bank hol Monday and then turned up the next morning. Nice easy experience, great guy to deal with and no unnecessary sales pressures either. As we’d driven 160 miles up from the South, he arranged for the car to be delivered to the house so we didn’t have to travel again. Omar delivered the vehicle and kept us posted along the way. He was very friendly, professional and efficient on arrival! All in all we’re very happy. A first time EH customer and will definitely be back when the time comes!

2025年8月25日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Andy,

We're happy to hear that you had such a smooth experience purchasing your Ford Kuga.

It's great to know the process was easy and without pressure, especially with the distance you traveled.

We appreciate your positive feedback regarding the delivery and the team's professionalism.

We look forward to seeing you again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Third car bought from Evans Halshaw…r

Third car bought from Evans Halshaw Batley and again brilliant from start to finish. The buying process has been smooth and seamless, with tax and all documents swiftly completed on collection. Thank you.

2025年7月29日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Miss Smith,

We're happy to hear that your third car-buying experience with us was brilliant!

We're glad the process was smooth and seamless, with swift completion of documents.

Thank you for your positive feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Jordan beard was fantastic.what a…

Jordan beard was fantastic.what a friendly knowlegable sales man .prompt with answering emails and returned calls.everything explained clearly.would highly recommend

2025年7月26日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Cathrine,

We're happy to hear that you had such a positive experience with Jordan.

It's great to know the information provided was clear and helpful.

Thank you for sharing your recommendation!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service

Great service from Mateen, friendly and helpful.

2025年7月11日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Leonie,

We appreciate your kind words and we're so glad you had a positive experience with our team's service; thank you.

All the best,
Evans Halshaw Customer Services

5つ星のうち1の評価

Evans halshaw batley West Yorkshire

Evans halshaw batley West Yorkshire
Bought the car 17 of April it's been back to the dealership 5 times not offered a courtesy car 3 month warranty been in garage all together for 4weeks after sales is an absolute disgrace if I could give a minus review then I would buyer beware

2025年4月17日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Richard,

We appreciate you bringing this to our attention.

We're sorry your car has been back for numerous repairs and a courtesy car wasn't offered.

We'll investigate the after-sales experience.
Evans Halshaw Customer Services

5つ星のうち3の評価

Bought car at end of February they did…

Bought car at end of February they did a pre but service and new. tyres .Which I was charged for on checking they didn't change the tyres when though I was invoiced and after doing 1500 miles from the alleged service the oil was black sludge which I've had to pay to get changed again

2025年2月19日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Andrew,

We appreciate you bringing this to our attention.

We're concerned to hear about the issues you experienced with the tires and oil change after your recent purchase.

We'll investigate this situation thoroughly to ensure our standards are met.

Evans Halshaw Customer Services

5つ星のうち5の評価

Raja was super calm and made what could…

Raja was super calm and made what could have been a stressful process really fun. I lurve my Mercedes Benz ! I think there's a song there. A good experience on a very rainy June day when the test drive challenged me to navigate the multiple dashboard buttons!
Thank you, Helen C

2025年6月8日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Helen,

We're happy to hear that the process was fun and calm with Raja.

We appreciate your feedback and are so glad you love your Mercedes Benz!

We hope you enjoy the drive.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service from Sanel was…

Great customer service from Sanel was happy to help from thethe very beginning. Picked car up to today same great service from Sanel expnained everything fronstart tofinish

2025年5月5日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Mr Heath,

We are thrilled to hear that you had such a great experience with Sanel.

We strive to provide exceptional customer service and it's wonderful to know that you felt comfortable and confident throughout the process.

Evans Halshaw Customer Services

5つ星のうち5の評価

I was dealt with by Darwin

I was dealt with by Darwin. He let me have a good look at the car I was interested in, and then let me have a test drive. When I got back from the test drive he asked how I felt and I said I liked it. We then went to the office and sorted out the paperwork and the part-ex of my car. By this point we had built up a very good rapport, and worked through the papers/ emails bit by bit. Once that was through, I went to get some dinner while the car was getting valeted. When I got back he showed me a good overview of how to work the car, ( I'm not that used to auotomatics!).
All in all a very pleasing person gave me a excellent service, and in a good time, so I would thoroughly recommend this branch.

2025年5月1日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Peter,

It sounds like you had a great time working with Darwin.

We're thrilled to hear that he provided you with a comprehensive overview of the car and its features, especially considering you're not as familiar with automatics.

It's wonderful that he took the time to ensure you felt comfortable and confident with your new vehicle.

We're proud to have employees like Darwin who go above and beyond to make our customers feel valued and supported.

Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service, competitive price

Jordan was friendly and professional and provided us with excellent service. We would definitely buy from EH Batley again.

2025年4月11日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi,

We're delighted to hear that you had a positive experience with Jordan.

We appreciate your business and look forward to welcoming you back in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

I would like to thank Sanel for making…

I would like to thank Sanel for making me feel at easy with my purchase of my Ford Fiesta. Great guy friendly and professional from start to finish. Would highly recommend. Thank you

2025年3月31日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Debbie,

We appreciate your kind words and are thrilled to hear about your positive experience with Sanel.

It's wonderful to know that he made you feel comfortable and confident throughout the process.

Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent and professional service

Bought a car from Evans Halshaw Batley yesterday. Sanel was brilliant right from our first phone call on Sunday up until even after the purchase of the Vauxhall Mokka yesterday.
He was always completely upfront and honest about things and nothing was too much trouble, even down to making sure a part in the car was replaced before collecting the vehicle. Unable to test drive on first visit due to waiting for a small issue to be rectified but again he was honest from the start and kept us informed for when the car would be ready to test drive and then purchase if I wanted to. Sanel was very professional throughout the process and explained everything clearly as a lot has changed since I last bought a car. I would definitely recommend purchasing a car with them.

2025年2月27日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Lisa,

Thank you for your kind words and five-star rating!

We are delighted to hear about your positive experience, especially your first car purchase.

We appreciate you highlighting the excellent service you received, particularly the professional and knowledgeable approach of Sanel.

We are happy to know you are pleased with your new car and the service you received.
Evans Halshaw Customer Services

5つ星のうち5の評価

Great customer service from the very beginning

Great customer service from the very beginning when I made my first telephone enquiry.
From the initial telephone call to driving off in my new purchase two days later the service was brilliant.
The member of staff I dealt with was called Sanel. A truly lovely happy guy who worked hard to build a good rapport with me and my family but without being pushy or unpleasant. He talked me through every step, answered any questions and was very personable. I would highly recommend him if you are thinking of buying from here.

2025年2月22日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Karen,

Thank you for your kind review and five-star rating.

We are delighted to hear about your positive experience and that you were so impressed with the service you received.

We are always striving to provide the best possible customer service and it's great to hear that you were happy with Sanel.

We appreciate your feedback and are glad you are happy with your new vehicle.
Evans Halshaw Customer Services

5つ星のうち5の評価

Purchase of Mini Countryman - excellent service

I would like to thank sanel for the good service when buying my mini countryman efficient and professional .Nigel

2025年2月15日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Nigel,

We appreciate your kind words about Sanel's efficient and professional service.

We strive to provide our customers with the best possible experience, and we are glad that you were satisfied with your purchase.

Evans Halshaw Customer Services

5つ星のうち5の評価

I would like to thank Sanel for…

I would like to thank Sanel for assisting me with the purchase of my Volvo XC60 he was very helpful pleasant and friendly explained the process very well and made it more pleasant.

2025年1月30日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hello Robert,

We appreciate your kind words and are thrilled to hear about your positive experience.

We strive to provide excellent customer service, and we're glad Sanel was able to make your purchase enjoyable.

Evans Halshaw Customer Services

5つ星のうち5の評価

Saj was really helpful in my purchase…

Saj was really helpful in my purchase highly recommended, great service and smooth purchase options along with the vehicle, superb offers

2024年11月21日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Dan,

Thank you for your kind words about Saj and our service.

We are delighted to hear that you had a positive experience with us.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

5つ星のうち5の評価

Took my father here as he had seen one…

Took my father here as he had seen one of there cars online and was interested, spoke to Umar who was very helpful, went ahead purchasing the car and would 100% recommend this garage and this salesman to anyone

2024年11月1日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Matt,

We're so glad to hear that you had a positive experience with us.

It's wonderful to know that our team was able to help you find the perfect car for your father. We appreciate your kind words about Umar and our garage.

Thank you for your recommendation,
Evans Halshaw Customer Services

5つ星のうち5の評価

I had a great experience at this garage…

I had a great experience at this garage Umar was very helpful and made the sale an easy process

2024年10月28日
自発的なレビュー
Evans Halshaw - Ford Batley ロゴ

Evans Halshaw - Ford Batley からの回答

Hi Naomi,

Thank you for your kind words.

We are pleased to hear that you had a positive experience and that you found Umar helpful.
Evans Halshaw Customer Services

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