I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... もっと見る
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We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... もっと見る
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A number of factors: 1. The ease with which communication between myself and yourselves could take place was tremendous. 2. The team both on the ophone and in the workshop demonstrated the skills... もっと見る
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Repair/service dept. Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails. OK when did get through. No perso... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, 英国
- 01685 374111
4.2
ほぼ満足
424件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service buying a car
Really good service from Tyrone who was very patient and answered all our queries and questions. Tyrone was an excellent sales advisor who was very attentive to our needs. Will be coming back for our next car.
2024年10月1日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Sioned,
Thank you for your kind words about Tyrone.
We are delighted to hear you were happy with the service and experience.
We appreciate your feedback and are glad you found the process efficient.
Evans Halshaw Customer Services
Booked my car in for a service
Booked my car in for a service, dealt with staff member Poppy who was friendly and extremely helpful. Would highly recommend for a fast and smooth process from start to finish.
2024年9月11日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Lianne,
Thank you for your kind review!
We're delighted to hear you had a positive experience and found Poppy helpful.
We appreciate your recommendation.
Evans Halshaw Customer Services
Fantastic experience
My car recently underwent extensive repairs at Evans Halshaw Merthyr. The works have been completed to a very high standard, and the staff were all excellent to deal with.
2024年7月1日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Rachel,
Thank you for your kind words.
We are delighted to hear that you were happy with the quality of the repairs and the service you received.
Evans Halshaw Customer Services
Phone kept ringing off on the 20+ times…
Phone kept ringing off on the 20+ times I rang the service garage. Communication unacceptable, only one member of staff could be bothered to reply to emails. Long delay for parts and poor customer service.
2024年9月10日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Mr Howell,
We understand your frustration with the communication and service you received.
We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards.
We will use your feedback to improve our communication and service processes.
Evans Halshaw Customer Services
Repair/service dept
Repair/service dept.
Long delays in getting parts (not Evans' fault) during which time had to chase updates as frequently got no response on phone or to emails.
OK when did get through.
No personal feedback from mechanic at diagnostic or at pick-up, post repair.
Work done seems OK - have to see.
2024年9月20日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi,
We understand your frustration with the delays in getting parts and the difficulty in reaching us for updates.
We strive to keep our customers informed throughout the repair process and apologise for any inconvenience caused.
We appreciate your feedback and will use it to improve our communication and service.
Evans Halshaw Customer Services
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Alun,
We apologise for the inconvenience you've experienced. Your feedback is valuable, and we are feedback will be addressed internally in regards to the delay and communication.
Thank you for bringing this to our attention.
Evans Halshaw Customer Services
Pleasant reception when arrived .
Pleasant reception when arrived .
Car then passed MOT no trouble at all .
Thanks Andrew
2024年9月21日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hello Andrew,
Thanks for the 5 star review of Ford Merthyr.
We appreciate your kind words.
Evans Halshaw Customer Services
Awesome service has usual would…
Awesome service has usual would definitely recommend the dealership to someone else
2024年9月24日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Andy,
Thank you for your kind words!
We're thrilled to hear you had a positive experience and would recommend us to others.
Evans Halshaw Customer Services
Excellent service
Excellent service! Matthew Jones was friendly, professional and very helpful! Answered all of our questions… and there were lots! Neil Evans also gave us lots of inside info on the Mach E we were purchasing. Couldn’t recommend them enough! Thank you for making the process so easy 🤩
2024年9月19日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hello Leanne,
Thank you for your kind review and 5-star rating!
We are thrilled to hear that you had a positive experience with Matthew and that you are happy with your purchase.
We are proud of our team and appreciate your recommendation.
Evans Halshaw Customer Services
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Skye,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Good reception listened to what I…
Good reception listened to what I wanted and help search over there website. Offered refreshments every time I was there
2024年9月13日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi David,
We're so glad to hear you had a positive experience!
We appreciate your kind words about our reception team and their willingness to help.
Evans Halshaw Customer Services
Merthyr
Sorry don't rate this company . Stupidly high prices I don't know how they get away with it
2024年9月10日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Stephen,
We understand your frustration with our pricing. We strive to provide high-quality products and services, and our pricing reflects that commitment.
We value your feedback and will take it into consideration as we continue to improve our offerings.
Evans Halshaw Customer Services
Great experience with both matthew and…
Great experience with both matthew and Tyrone. Easy sale.
2024年9月14日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi,
Thank you for your positive review.
Matthew, Tyrone and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Service records
Answer calls and, if digital records are the way forward, update accordingly.
2024年8月23日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Shaun,
Thank you for leaving this review.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Nice a polite salesman (Tom). Frustrating the car was sold to us with a faulty door handle.
Nice a polite salesman (Tom) . However the car was sold to us with a faulty interior door handle. Very disappointing.
2024年9月5日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Christopher,
Thank you for your lovely comments about Tom.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Mr Chisholm,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Great experience
My experience at Evan Halshaw Merthyr Tydfil was fantastic! I was welcomed with open arms and found a relaxed, friendly atmosphere as soon as I came in. Before I made any decisions, the staff made sure I was comfortable with my alternatives by taking the time to answer all of my concerns and demonstrating their immense knowledge.
Tyrone, was fantastic—patient, attentive, and genuinely cared about finding the right car for me. He helped me explore different models, explained all the features in detail.
The financing process was also smooth and straightforward. Tyrone explained everything clearly and helped me get the best rates. I never felt rushed or overwhelmed at any point, which made the entire process enjoyable.
I'm thankful to Tyrone at Evan Halshaw for making the car-buying process enjoyable and stress-free. I adore my new Audi A1. I strongly recommend them to anyone in the market for a new or used vehicle!
2024年8月22日
自発的なレビュー
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Abbey,
Thank you for your wonderful five-star review! We're thrilled to hear about your positive experience at our dealership.
It's fantastic to know that you felt welcomed and comfortable throughout your visit.
We strive to create a relaxed and friendly atmosphere for all our customers.
We're also delighted to hear about your positive experience with the Tyrone especially the patience and attentiveness you received.
We're proud of our team's commitment to providing excellent customer service.
Evans Halshaw Customer Services
Matthew and Simon make an great sales…
Matthew and Simon make an great sales team in Merthyr Tydfil
2024年1月8日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Philip,
We’re happy to hear you had such a positive experience with Matthew and Simon.
Have a fantastic day!
Evans Halshaw Customer Services
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Daniel,
Tyrone will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Safety check a con
Safety check a con . Please check your video at time of tyre check incorrect checking them then tell you you need a tyre . I am a vehicle inspector so I caught it . And price jumps so many times and don't even phone you you got to go to them wouldn't use or tell anybody to reported to trade in standard overall 0
2024年8月20日
Evans Halshaw - Ford Merthyr Tydfil からの回答
Hi Mr Bishop,
We appreciate you taking the time to share your feedback.
We understand your frustration with the safety check and the price fluctuations.
We take all customer feedback seriously and will use it to improve our services.
Evans Halshaw Customer Services
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