Evans Halshaw - Ford Walsall レビュー 

606
TrustScore 5段階評価の3.5

3.6

Pleck Road, WS2 9EX Walsall, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Always fantastic service from Sharon at Evans Halshaw Walsall. Always friendly and polite and keeps you well informed through ever step, whether it's a service, MOT, or any other repair

企業が回答しました

5つ星のうち5の評価

Had a great experience with Evans Halshaw , brought a Peugeot 3008 , sales person was Theo gayle, he was brilliant and talked through everything thoroughly , would recommend to anyone looking to get a... もっと見る

企業が回答しました

5つ星のうち1の評価

If you value your sanity, your time, and your money, DO NOT buy a car from this place. Buying a vehicle from them has been the single worst customer experience of my life.Almost immediately after dri... もっと見る

企業が回答しました

5つ星のうち5の評価

Evans Halshaw carried out MOT and service. As always service advisors are friendly and helpful. First class service from knowledgeable technicians. Service plan is good value and takes away the stres... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

606件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(606)

過去12か月のレビュー数: 5,397

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Toyota C-HR Hybrid

Other then small dent in roof ( not told about ) & very dusty / dirty engine ;( staff were friendly & helpful.

2024年7月1日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hello,

Thank you for your review of Ford Walsall.

We will ensure that your feedback is shared with the management team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great deal

Gave me a good deal and made the process very easy.

2024年7月11日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答


Hi Nigel,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at Ford Walsall.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち1の評価

We are so disappointed with our purchase

We are so disappointed with our purchase. We went for a low mileage polo for my daughter who bought the car with her own money. They wouldn’t budge on price at all due to “head office” saying it was a fair price.

When we approached the car the boot was already open. When we got it home it would not open again.

Now the engine management light has come on after my daughter has driven the car around 200 miles (she is learning so not driving. Much yet.

Finally the car suffers from “piston slap” making the engine very noisy

To say we are disappointed and feel ripped off would be an understatement

2024年2月21日
自発的なレビュー
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Naomi,

We appreciate your feedback, we are sorry to hear about the experience you had, and we would like to apologise for this.

We would always like to make things right and we hope you will allow us to speak with you to discuss things further.

So we can look into this and help get this resolved, please can you get in touch with us at service.followup@pendragon.uk.com

We hope to hear back from you soon.
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant customer service

Brilliant customer service. Staff was patient, professional and responsive. Documents were complete and well explained. Used car were well checked and prepared.

2024年6月24日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hello Rex,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

5つ星のうち5の評価

Car in For Service & other work

The Service Manager Adam is always very professional
and makes sure to answer all your questions & to keep you informed whilst your car is in the garage.

2024年6月12日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Michael,

Thank you for reviewing us!

Adam will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち3の評価

Quality of vehicles

The sales team are great and I cannot fault them. They do everything they can. But the service team unfortunately is a let down. Used cars so not come in to normal standards cosmetically.there needs to be more done regarding the quality of the used vehicles.

2024年5月1日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Taz,

I am so pleased to hear that you have a positive experience with the sales team.

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち1の評価

Car smoking on start up

Car smoking on start up, not going to fix it said nothing wrong.
Battery going won't hold charge past 70%, £320 for a battery

Had the car less than a month

Avoid like the plague

2024年6月20日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi,

We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

5つ星のうち1の評価

Poor preperation and delivery of car

Poor preperation and delivery of car. After sales non existent.
Unfortunately I have been left with no option but to leave a bad review. I have given the dealership 72 hours to resolve and have been ignored.

Car covered with tpms light on, no compressor. Scratches and dents not highlighted on bodywork as requested in a video.

Alloy wheel and tyre damaged causing tyre damage. TPMS evident damaged and and taped. Car not cleaned before delivery.

Not the service you expect from a reputable dealer. Had they resolved my issues and took ownership this 1 star would not be needed. I still await as for this to be resolved as no one has took ownership or contacted me from the dealership. I will provide an update can they turn this in to a 5 star?

2024年6月7日
自発的なレビュー
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Muhammad,

We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

5つ星のうち5の評価

Happy with the deal and car.

Nice and easy purchase. Looked at the vehicle on the Saturday and brought home on the Sunday.

2024年6月9日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Dan,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service and staff

Great service and love the video call 10/10 well done and keep up the good work , the lady who delt with me was brilliant, Sharon i think her name was , will be definitely returning for a service in future and cheap as any other garage to , many thanks Graham page ,

2024年6月5日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Robert,

Thank you very much for the 5* review!

Sharon values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

5つ星のうち4の評価

Car purchase

All good no problems at all

2024年6月4日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Mr Snowden,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent and efficient service…

Excellent and efficient service throughout.
Evans Halshaw Ford Walsall. Bought my partners first car since passing her test which happened to be a Fiat 500X 2021. From the moment we walked in, we were welcomed by Dayton who was very friendly and helpful. The whole process was easy, well explained and efficient. Viewed the car Monday 27th May, made the finance application, Drove away the following day. The cheapest of this top spec 500X on the whole of the market. Very happy with my experience, would 100% use Evans Halshaw again.

2024年5月28日
自発的なレビュー
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hello Jim,

Thank you for getting in touch with your honest feedback.

Our team work hard to deliver a high standard of service to our customers, so we're pleased to hear about your experience with Dayton.

We wish you many happy miles on the road.

Best regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Service great friendly staff

Service great friendly staff good communication

2024年5月17日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Kevin,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Good service

Good service

2024年5月14日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Kaz,

Thank you for the positive review!

Take care!
Evans Halshaw Customer Services

5つ星のうち5の評価

New to Ford

From choosing our new car Ford have been very informative & found the right car for us, they have really looked after us, especially once we had the car showing us how everything worked

2024年4月30日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Diane,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service
Fast and efficient
Great staff very polite

2024年5月1日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Dayton was extremely welcoming and…

Dayton was extremely welcoming and treated us like royalty. He also exceeded our expectation by completing our experience with a sweet treat. Great place to buy a well kept car.

2024年4月26日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Stacey,

Thank you for the great review and the feedback for Dayton.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service from all.

Excellent service from all.

2024年4月25日
Evans Halshaw - Ford Walsall ロゴ

Evans Halshaw - Ford Walsall からの回答

Hi Margaret,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

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