Evans Halshaw - Ford Wrexham レビュー 

349
TrustScore 5段階評価の3

2.9

Wrexham Road, Rhostyllen, LL14 4EJ Wrexham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella was very competent, went through all our options clearly and negotiated a decent price for our o... もっと見る

企業が回答しました

5つ星のうち1の評価

Cant comment on the sales as i was asked to leave whilst browsing the cars with my 10 year old son,was looking to buy in a few weeks time obviously dont need the sales.

企業が回答しました

5つ星のうち5の評価

Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Wrexham Road, Rhostyllen, LL14 4EJ, Wrexham, 英国

  • 01978 365585

2.9

まあまあ

TrustScore 5段階評価の3

349件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(349)

過去12か月のレビュー数: 5,751

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good service for the best

The employee treated me very well. He checked all parts of the car. Thank you

2023年4月20日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Amer,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Waste of space do not use

I went to view a car with my partner and to say I was shocked would be an understatement I would give evans halshaw zero star rating if I could.The car we went to view which I had booked for a test drive was so dirty and
ĥad so many scratches on it. I really don't understand after booking a test drive no one had thought to at least try to clean the car. The worst part is I have purchased a car in the past and the service was perfect
I will not be using Evans Halshaw ever again.

2023年4月15日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Stan,

I’m sorry to hear that you were not happy with your recent visit to our Ford dealership in Wrexham.

Rest assured that if you were to go ahead with the purchase, the vehicle would have been cleaned and valeted to a high standard. However, I do understand you don’t expect vehicles to be a poor standard when coming to view them and I will ensure that this feedback is passed onto the relevant leadership team to ensure this doesn’t happen again in the future.

Thank you,
Evans Halshaw Customer Services

5つ星のうち4の評価

Just bought my next car from the team…

Just bought my next car from the team at Wrexham. Very pleased with it. It was in excellent used condition. Originally they were going to deliver it to my home in Telford but too busy. Instead they filled the tank almost full and I collected it next day. Efficient transfer and would recommend their team to anyone.

2023年2月28日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Gordon,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

5つ星のうち5の評価

Greeted by Lisa the receptionist

Greeted by Lisa the receptionist, who is always smiley and helpful. Open and honest information given regarding my vechicle

2023年3月28日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Susan,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Perfect

Staff and work on my car can not ask for better

2023年3月10日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Mark,

Thanks for the fabulous review!

Kindest regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Kind helpful staff

2023年2月6日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Stephen,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Dealing with Joe Fawcett

Dealing with Joe Fawcett, Salesman. Can trust him to put together a great deal.

2023年2月3日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Stephen,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

Was kept informed every step of the…

Was kept informed every step of the way. Staff were extremely help full and the vehicle was returned promptly will all issues resolved.

2023年1月31日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Richard,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち2の評価

very wary now

Tried to fix things that weren't broken. Washers and window were stuck due to freezing temperatures outside. Mechanic said they were broken and needed fixing when this wasn't the case so I'm very wary of taking to evanshalshaw now

2023年1月30日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Emma,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Took our car in for its MOT and service and Rach (Rachel) at the service desk was so helpful and friendly. She also helped
Us setting up our service plan. We give her so much credit for the way she handled everything. Thank You.

2023年1月14日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Pam,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

5つ星のうち1の評価

Broken touchscreen

I bought a low mileage Vauxhall Astra Estate 1.4t elite Nav online from Evans Halshaw Ford Wrexham. Part of the reason for choosing this model was the large infotainment Sat nav screen. Unfortunately on receiving the vehicle it was apparent the touch screen was not working with about 2/3rds of the screen being inactive rendering most of the features unusable. I informed EH Wrexham of the fault the day after delivery and it was arranged to have the car examined at EH vauxhall Middlesbrough who confirmed the screen required replacement. EH Wrexham repeatedly stated they had authorised the work to be done however EH Middlesbrough state no authorisation has been received and as the screen doesn't control the climate control. I have made repeated calls to Wrexham and Middlesbrough but to no avail and my last desperate email to Wrexam appears to have been ignored. Customer service is non existent once they've had your cash. I will never buy a car online again and will certainly avoid Evan Halshaw in future.
A little update to show the total incompetence of EH Wrexham I received a phone call on 25th January telling me the touch screen is now repaired despite the fact that its not been in anywhere and no one has touched it. Thanks a bunch EH

10/02/23 UPDATE The touchscreen now been replaced.

2022年11月23日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Peter,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち1の評価

RIP off.

RIP off.
To say I've only had my car just over a year, the MOT cost me £1400.00. Work that out. For that amount of money, anyone would think I'd used my car on a a damn diet race track. I literally go to town and home barely 8 miles, yet £1400:00 of work, BULL *HIT.

2023年1月6日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Lorraine,

I'm sorry to hear that you are not happy with the cost of the repairs after your MOT.

As much as we appreciate the frustration with this, unfortunately with used vehicles, things can go wrong at anytime.

I will ensure your feedback will passed over to the relevant leadership team.
Evans Halshaw Customer Services

5つ星のうち5の評価

Searching for a PUMA

We were looking for a small car and called into the dealership towards the end of November. We discussed what we were looking for with Ella who showed us the Pumas they currently had in and let us have a test drive in one. As they didn't have the exact spec we were looking for Ella said she would keep a look out for one.
Ella kept us update as cars became available and kept looking for cars to match our fussy, criteria/specification patiently. Eventually one came up in Bedford. Ella secured it for us and had it brought to Wrexham ASAP. It was as described so after Ella negotiated a good part exchange deal for us we bought it. After an issue with the V5, that was promptly dealt with. Ella delivered the car to us free of charge as a good will gesture. We are very happy with the Puma, Ella and the dealership. Thanks for the excellent service.

2022年12月31日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Mark,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very good experience

Very good experience. Every member of staff that I had contact with were brilliant and I couldn’t fault them.

2022年12月15日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hello Dionne,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very friendly service

2022年12月9日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Nigel,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

5つ星のうち5の評価

An easy and stress free visit

An easy and stress free visit, with friendly staff in attendance.

2022年12月14日
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Peter,

Thank you for such a positive review.

Have a wonderful day!
Evans Halshaw Customer Services

5つ星のうち5の評価

We had a very good experience.

We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella
was very competent, went through all our options clearly and negotiated a decent price for our old car.
Very happy with the service and wouldn’t hesitate to recommend the Wrexham branch to our friends and family. Thank you Ella.

2022年12月7日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答

Hi Mrs Mayers,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

5つ星のうち5の評価

10/10 would buy again

Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many questions I pestered her with. Love the car so far and would highly recommend Evans Halshaw

2022年12月8日
自発的なレビュー
Evans Halshaw - Ford Wrexham ロゴ

Evans Halshaw - Ford Wrexham からの回答


Hello Kai,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

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