Customers in the service centre seemed unhappy as cars were being kept over for additional work or parts. One customer had to inform them that the "service due" light was still on after picking her ca... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Been a customer for over 20 years for buying cars (3) and Service and maintenance. Always fair and friendly. Prompted me to write a new review as I have just part exchanged my ten your old Focus for a... もっと見る
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Joe Grant lovely young guy made everything easy!he’s a a very pleasant guy& courteous. So if your looking for a decent used car pay this ford dealership a visit& ask for Joe Grant!
企業が回答しました
The ease of our purchase of a 2022 reg VW Polo was fabulous - went to view on Sunday - reasonable P/Ex valuation agreed and hey presto! Collected our freshly valeted car the following day! Huge thanks... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
660 Chester Road, Old Trafford, M16 0GU, Manchester, 英国
- 0161 872 2201
4.0
ほぼ満足
519件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Greeted with amot and winter service from evans halshaw at old trafford.smile from natalie on…
Greeted with a smile from natalie on service reception and informed me of what they were doing to my car that morning also give a approximately time how long this would take and would be kept informed of the progress of the service.
Good alround customer service.
2024年11月22日
Evans Halshaw - FordStore Old Trafford からの回答
Hi Jonathan,
Thank you for your kind words and for taking the time to share your positive experience.
We are delighted to hear that you found Natalie to be excellent and that you were happy with the communication you received.
Evans Halshaw Customer Services
Great customer service
Very professional customer service always finding the right solution the the issue
2024年11月22日
Evans Halshaw - FordStore Old Trafford からの回答
Hi Simone,
Thank you for your kind words about our customer service.
We're glad to hear that our team was able to find the right solution for you.
Evans Halshaw Customer Services
Shocking service
I took my car in for a service and MOT, I got a call 3 and a half hours later saying that my car would fail its MOT as there was a hole in the sub-frame and was quoted £1200 to be fixed. After declining this, I went to pick up my car and take it to my local garage. I drove less than a mile from Evans Halshaw when I realized my car had no power and the engine malfunction sign was showing. I was advised by Evans Halshaw that it was not safe to drive my car and to ring the AA. Once they arrived it soon came to their attention that the air filter pipe was not attached in any way. They fastened the pipe up and the car was working fine. I went straight to our family mechanic who looked over the car and the hole in the sub-frame. He advised that the hole looked like it had been freshly done (by someone forcing something sharp through a bit of rust) and that it could be easily fixed by putting a small metal plate over it.
So there are 2 things here that are unacceptable:
1) I was allowed to leave the forecourt with a car that was unsafe to drive.
2) I feel like Evans Halshaw tried to rip me off.
I am currently waiting on the service manager to call me to discussw this further
2024年11月15日
Evans Halshaw - FordStore Old Trafford からの回答
Hi Casey,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
The people at the dealership are so…
The people at the dealership are so helpful and keen to get your business without being pushy. You really get the sense that they listen to you. They made time to help, answered phone calls with humans rather than machines and kept me updated on the progress of my delivery throughout.
2024年11月11日
Evans Halshaw - FordStore Old Trafford からの回答
Hi Jim,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you felt listened to and well taken care of throughout the process.
Have a great day,
Evans Halshaw Customer Services
Jacob was great very helpful needs a…
Jacob was great very helpful needs a pay rise
2024年11月13日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hello Sal,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Jacob.
Thanks again!
Evans Halshaw Customer Services
Lovely car seen online contacted Jacob
Lovely car seen online contacted Jacob, I would recommend calling in for Jacob if u need used vehicle!
2024年11月8日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hi Smita,
We appreciate your kind words about Jacob and your positive experience.
We're glad you found a lovely car and that Jacob was helpful.
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Paul,
Thank you for your kind words!
We're so glad to hear you had a positive experience.
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Dariusz,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Tahir was wonderful!
Came today and drove away the same day with a great deal. Tahir was wonderful explained everything in detail and could do enough to help us! Fab new car at a great price! Thanks Tahir ⭐️⭐️⭐️⭐️⭐️ will definitely return when my son is getting a new car
2024年11月2日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hi Emma,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that you were happy with the deal.
We are glad that you found Tahir to be helpful and knowledgeable.
Evans Halshaw Customer Services
Ford Focus ST Line X
The staff (Charlie) were very helpful and gave all the information I requested and looked after me all through the process.
2024年10月30日
Evans Halshaw - FordStore Old Trafford からの回答
Hi John,
Thank you for your kind words and 5-star rating!
We're so pleased to hear you were happy with the service and information provided by Charlie.
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi David,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Kate,
Thank you for taking the time to leave us a review.
We are so glad to hear you had a positive experience.
Evans Halshaw Customer Services
Terrible customer service from sales
Dealt with their Manchester branch, sales team not particularly interested in selling me a car, they didn’t reply to simple questions, used terrible spelling and grammar on emails.
I was willing to buy the car, but I’d rather give my money to another dealer than a dealership not particularly interested in basic customer service
2024年10月17日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hi,
We understand your frustration with the experience you had at our Manchester branch.
We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our processes and ensure that our customers receive the best possible service.
Evans Halshaw Customer Services
Jacob great sales person would highly…
Jacob great sales person would highly recommend
2024年10月22日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hi Carol,
We're thrilled to hear you had a positive experience and that Jacob provided excellent service.
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Mustafa,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Ronald,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi Dr Nalimova,
Thank you for reviewing us!
Jacob will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi,
We appreciate your positive feedback and are glad to hear you found our service courteous, informative, helpful, and punctual.
Evans Halshaw Customer Services
Fantastic service from tahir
Tahir from the used car sales team was very good. He was friendly, down to earth and very helpful when selecting my purchase. I'm very happy overall.
2024年10月5日
自発的なレビュー
Evans Halshaw - FordStore Old Trafford からの回答
Hi Evette,
We're delighted to hear you had a positive experience with Tahir.
We appreciate your kind words and are glad you're happy with your purchase.
Evans Halshaw Customer Services
Evans Halshaw - FordStore Old Trafford からの回答
Hi James,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services
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