Evans Halshaw - FordStore Preston レビュー 

424
TrustScore 5段階評価の4

4.0

FordStore, Port Way, PR2 2YQ Preston, GB


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5つ星のうち5の評価

I can't recommend highly enough. Excellent experience. I part exchanged my car for a newer model. Ryan and Dean sorted everything for me whilst I had a coffee Dean even put fuel in the car. All... もっと見る

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5つ星のうち2の評価

Fords online service booking system does not know about the dealers caendar. Feels swish but the creality is you are better off ringingthe dealer yourself. We requested a coutesy car but EH Preston d... もっと見る

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5つ星のうち5の評価

I had a great experience at Evans Halshaw Preston from start to finish. Dean, our sales representative, was friendly, knowledgeable, and took the time to answer all of our questions. Unlike some... もっと見る

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5つ星のうち5の評価

I don’t often give reviews, but the outstanding service received at Evans Halshaw Preston warrants me doing so. I saw a car on Autotrader, rang and spoke to salesman Dave Dewhurst and had an appointm... もっと見る

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企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

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4.0

ほぼ満足

TrustScore 5段階評価の4

424件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(424)

過去12か月のレビュー数: 5,397

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great place to buy a car

Just purchased a2020 Mazda CX5, from the Preston branch,had what was the best experience I’ve had when buying car from a dealership in nearly 50 years. Dave Dewhurst is to be commended for his efficient and pleasant manner, nothing too much trouble and everything explained in a way we could understand. Dave even drove us to the local post office to tax the car - I couldn’t do it on line at the dealership as no banking app on my mobile phone. Car is like new and is everything I required.
Have a great holiday in Turkey Dave.

2024年2月21日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hello Roy,

Thank you so much for taking the time to review your experience with us.

Dave will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

5つ星のうち5の評価

Lovely friendly staff

Lovely friendly staff. Took my Ford kuga in for a service. Explained everything they did, sorted my car. They also valeted and cleaned it for me, saved me a job. It's the little things!! Great service. Recommend Evans Halshaw Ford 10/10

2024年2月21日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Debra,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at the Ford dealership in Preston.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service, quick turnaround, thank you

2024年2月15日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Avril,

Thank you for taking the time to review us.

You have really made our day!
Evans Halshaw Customer Services

5つ星のうち5の評価

No pushy sales tactics

No pushy sales tactics
Best px prices at the moment
Used cars are of better quality than competitors
Overall great experience as usually dread it as I usually count the seconds until I get pounced on with desperate salesmen which wasn't the case so very happy customer

2024年2月6日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Mark,

Thank you for the positive review!

I will be sure to share it with the team here at Ford Preston.

Take care!
Evans Halshaw Customer Services

5つ星のうち5の評価

Car purchaseExcellent service from start to finish

Excellent service from start to finish, Sean was very helpful and knowledgeable. Car is superb and at a fair price.
Kevin Bourne.

2024年1月31日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Kevin,

Thank you for the great review and the feedback for Sean.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

5つ星のうち3の評価

Excellent customer service.

The customer service is always excellent. However, there's often a lack of attention to any mess left after work has been carried out.

2024年1月16日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Keith,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち5の評価

Another fantastic service provided by…

Another fantastic service provided by Dave Dewhurst, helpful and professional as always.

2024年1月20日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Philip,

Thanks so much for the review!

Dave and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち1の評価

DO NOT BUY E- TRANSIT!!

DO NOT BUY THE E-TRANSIT FORD KNOW THERE ARE ISSUES WITH THEM!!!

SEE PICTURES ON GOOGLE REVIEW

Brought a ‘Brand New E-Transit’ in October and after 3 days complained about the range on the miles (supposedly 198miles range was only getting 145 fully charged) The miles over the next few weeks got worse, down to 95 miles so complained again and got told to take it to my local ford dealer (days money lost having to take a brand new van to be looked at) recieved the van back the same day and was told it just needed a system update and that the van will now charge to 175 miles, which it did… HOWEVER… the next day i had a 20 mile journey with 175 miles charge… by the time i got to the job i had 70 miles left on my charge!! That evening i charged the van again and it gave me 160miles, the next day 130, next day 119next day 103 and then 97!!! Im currently trying to return this van and i am having great difficulty in doing so! The van has been on my drive now for 6 weeks unused as it is NOT fit for purpose! When i asked if Ford have had trouble with the vans the reply was ‘YES but mine was the quickest for the miles to drop off’
DO NOT BUY THE E-TRANSIT THEY KNOW THAT THERES ISSUES!!!

So now having a £54000 van sat on my drive £1000’s of pounds out of pocket and having to still pay the monthly direct debit… Ford want nothing to do with it and i now have another job on my hands to try and claw back money lost!!

2024年1月8日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Adam,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Service

2023年12月13日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Mr Farmer,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち5の評価
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Anthony,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち1の評価

More like buying privately than from an…

More like buying privately than from an actual dealership.
Had to hassle the salesman to give the service history.
No MOT certificate provided.
Had to pay via BACS, even though it says you can pay via card.
Test drove the car on Tuesday, said I would collect it the next Tuesday (7 days later because I had to work), was told the manager might put it back on sale (even though I had already paid a £200 deposit). Got a call the next day to see if I still wanted the car.
When I collected the car, the suspension was broken - Damian had told me that this was the trade plate making the noise when I test drove it previously.
Was offered £5750 for my old car, sold it elsewhere for £7500.
I spent £21000 at Evans Halshaw Preston, but it felt more like buying a car privately - not anything like any other car buying experience I have ever had, just really poor.

2023年11月14日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Mr Hopper,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent problem free service

Excellent problem free service. Good communication. Would use Evans Halshaw Fordstore Preston again.

2023年11月18日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hello Alan,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち4の評価

Helpful Staff

I had my 1st car with Evans Halshaw for about 8 months, the car had many issues with it however they was quick to resolve all of the issues.

I eventually wanted to get rid of the car because I could not trust it to not break down again.

Jarreth Brown made the process quick and easy to swap the car over to a new one through Evans Halshaw. I would highly recommend seeing Jarreth for a new car.

The car I have now is great and not had one problem with it.

2023年8月10日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hello Luke,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Jarreth.

Enjoy your day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Very helpful

Very helpful, polite would recommend.

2023年11月10日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Alexandera,

Thank you for your positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

The lady on the desk was very pleasant…

The lady on the desk was very pleasant to deal with and made booking in and collection easy helpful with information

2023年11月4日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Dan,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

As described and delivered on time

As described and delivered on time, could not have asked for better service.

2023年10月25日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Nigel,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Ford Preston.

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち1の評価

waited a long time for vehicle

waited a long time for vehicle, not the dealers fault, but4 months after deliver still faults not recified

2023年10月7日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Matthew,

Thank you for your review and we're sorry to hear this.

If there is anything that we can assist you with, please get in touch with us at service.followup@pendragon.uk.com.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service as always

2023年6月10日
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi Mark,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliantly dealt with David Coldham

Brilliantly dealt with David Coldham, professional and tried to help at every stage of buying a car, going above and beyond everyone else

2023年9月29日
自発的なレビュー
Evans Halshaw - FordStore Preston ロゴ

Evans Halshaw - FordStore Preston からの回答

Hi,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with David.

Have a lovely day!
Evans Halshaw Customer Services

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